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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy and efficient to schedule and study for the test
Being able to directly talk with someone when there is a problem would be nice.
How to access the practice exam was somewhat complicated and frustrating.
Thank you for reaching out to us. We apologize for any frustration or confusion you experienced while trying to access the practice exam. We did attempt to contact you in response to your issue on March 4,2024.
If you require assistance with accessing the practice exam or have any further questions, please don't hesitate to contact our support team at 866-589-3088 or email us at [email protected]. Our team is here to assist you and address any concerns you may have.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding.
I have e-mailed customer service twice with no response. Your website is more confusing than the quatranes or Nostradumus and leads people in circles.
We apologize for the inconvenience and frustration you've experienced. We did attempt to contact you in response to your issue on February 29,2024.
We encourage you to reach out to our customer support team at 866-589-3088 or via email at [email protected]. Please provide them with details of your previous emails, including any relevant information about the issues you're encountering with our website.
Please don't hesitate to contact us if you have any further questions or if there's anything else we can assist you with.
The site is great the prices for shipping are too high
I was with a proctor Pre-examination checking me in doing the usually room check. I was using a desktop and the proctor was asking me to show my whole desk space including under my desk. Since I'm using a desktop I tried to show as much as I could while having an internal camera and careful not to unplug any wires by mistake. I was unsuccessful so I grabbed a full body mirror to show the proctor my desk space. While being able to show my entire desk space using the Mirror even including under the desk and majority of the top of the walls and floors the proctor told me I couldn't use a mirror to show the desk space! They canceled my exam and I was no longer able to access it! I'm furious! I contacted customer support to report this incident and Lerato from customer service was super helpful. She launched and investigation and will be contacting me in a couple business days to update me. Overall psi I give a FAT 0!
We are terribly sorry to hear about the distressing experience you encountered and we did attempt to contact you in response to your issue on February 29,2024.
To assist us further in resolving this matter, could you please send an email to [email protected] with the following information:
- Your full name.
- The exam confirmation number for the affected examination.
- A detailed account of the incident and any additional concerns you may have.
Thank you for your patience and cooperation. Please don't hesitate to reach out if you have any further questions or concerns.
I called and to get help on finding the property study materials and person on the phone was rude and not helpful
We're sorry to hear about your recent experience and we did attempt to contact you in response to your issue on February 28,2024.
To address your concerns and ensure that you receive the assistance you need, we encourage you to reach out to our support team again at 866-589-3088 or via email at [email protected].
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Easy to navigate and find the information I'm looking for
I love this product but the last time I bought it, I had access for 3 months only but they said I would have access for 1 year. Please make sure you give me my 1 year of access.
Easy to navigate and had exactly what I was looking for.
I could not retrieve a way to access a practice test that I purchased. I also emailed and did not get a response
Thank you for reaching out to us regarding the difficulty you encountered accessing the practice test you purchased. We apologize for any inconvenience this has caused you. We did attempt to contact you in response to your issue on February 28,2024.
To assist you promptly, we recommend contacting our support team at [email protected]. They will be able to investigate the issue and provide you with the necessary assistance to access your practice test.
Thank you for your patience and understanding.
There are always issues trying to check in, first they won't accept my ID, then they won't accept the lighting, then they won't accept my work desk, they want me to sit on camera with them for 20 F'N minutes to show the entirety of my room from ceiling to floor, underneath my desk, above my desk, my sitting area, everything! THEN, they always say they cannot allow check in because my desk is unable to be cleared in its entirety. THIS PLATFORM IS A F'N JOKE AND A COMPLETE HEADACHE! DON'T WASTE YOUR TIME! Tech support IS OF NO HELP EITHER! THEY keep referring me back to the proctor while the proctor refers me to tech support. NOBODY KNOWS WHAT THEY'RE DOING OR HOW TO FIX S'T. F' PSI!
Thank you for bringing this issue to our attention, and we sincerely apologize for the frustrating experience. We did attempt to contact you in response to your issue on February 28,2024.
Please reach out to [email protected] with your full name, exam confirmation number and a description of the problem you're encountering.
We appreciate your patience.
I was able to successfully access the test and began it last night. I thought I understood that after the entire test is graded that I would not be able to access it. I started it and was grading the questions as I was progressing forward, making it to question 70 (I think) but I am unable to access it now. I cannot access it to complete the last few questions. I think I am locked out.
Thank you for reaching out and bringing this to our attention. We apologize for any inconvenience this may have caused. We did attempt to contact you in response to your issue on February 28,2024.
To resolve this issue and ensure you can complete the practice exam, I recommend contacting our web test support team at 913-895-4828 as soon as possible. They will be able to assist you further and help unlock the exam so you can finish the remaining questions.
Additionally, please double-check your email inbox, including the spam and junk folders, for any communication from [email protected].
We appreciate your patience and understanding.
Navigation was difficult but finding what I needed through the search bar made it easy
Thank you for reaching out to us regarding your experience with our platform.
If you encounter any further issues or have any questions while using our platform, please don't hesitate to reach out to our support team at [email protected]. They will be more than happy to assist you and address any concerns you may have.
Thank you for choosing our platform, and we look forward to serving you.
Your customer service is horrible - I lost 2 practice exams and no one would help me -
We apologize for the inconvenience you've experienced with our customer service, and I understand how frustrating it must be to lose practice exams without proper assistance. We did attempt to contact you in response to your issue on February 28,2024.
To address your issue promptly, we recommend reaching out to our support team at [email protected]. Please provide them with details regarding the lost practice exams, including any relevant information such as the date of purchase and confirmation numbers if available. Our team will investigate the matter thoroughly.
Thank you for your patience and understanding.
Thank you very much hope to learn and prepare here
...
Thank you for reaching out to us we did attempt to contact you in response to your issue on February 28,2024.
To provide you with the assistance you need, we kindly ask you to contact us via email at [email protected].
We appreciate your patience and cooperation as we work to assist you effectively.
Awful website service. Ended up getting here on my own.
We apologize for the inconvenience you experienced while navigating our website and we did attempt to contact you in response to your issue on February 28,2024.
To address your concerns and provide you with the assistance you need, we encourage you to reach out to our support team at [email protected]. Our team will be more than happy to assist you with any issues you encountered.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding.
THe site is hard to navigate and is silly to have separate sites from the test operation
Thank you for bringing this concern to our attention. We apologize for any inconvenience you've experienced. We did attempt to contact you in response to your issue on February 28,2024.
To address your specific issue and ensure you receive the assistance you need, we recommend contacting our support team at 866-589-3088 or via email at [email protected]. Our dedicated team is ready to assist you with any navigation challenges you may encounter and provide guidance on accessing the test-related information efficiently.
Thank you for your patience and understanding.
Everything is going pretty smoothly. I am eager to see how well the practice text will help me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out to us. We understand the importance of direct communication, especially when resolving issues promptly. We did attempt to contact you in response to your issue on March 4,2024.
While we primarily provide support through email at [email protected], we understand that direct communication can sometimes be more efficient in addressing concerns.
If you have any specific issues or concerns that you would like to discuss in detail, please feel free to email us at [email protected], and we will do our best to assist you as quickly as possible.
Thank you for your patience and understanding.