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PSI Exams

4.1

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...


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PSI Exams Reviews Summary

The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Easy to navigate the website and find the appropriate test. Check out was also easy.

Date of experience: April 10, 2026
Michigan
1 review
0 helpful votes
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Not sure if I will need additional info/testing but so far easy to purchase license exam prep

Date of experience: April 10, 2026
Mississippi
1 review
0 helpful votes
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Psi has been apart of the greatest testing site as well as online.

Date of experience: April 10, 2026
New Jersey
1 review
0 helpful votes
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Expiring Vouchers
April 20, 2026

I am a public school teacher who purchased exam vouchers for my students through PSI, and I'm extremely disappointed with the experience. The vouchers come with a strict one-year expiration policy, which was not clearly communicated at the time of purchase.

When I realized that several vouchers were close to expiring—due to students not yet completing their program requirements—I reached out to request a short extension. This seemed like a reasonable accommodation given the educational setting and circumstances. Unfortunately, my request was denied without flexibility or consideration.

For a company that works with students and educational institutions, I would expect clearer communication upfront and a more understanding approach when issues arise. This policy ultimately results in wasted funds and added stress for both educators and students. I would strongly encourage PSI to improve transparency and offer more reasonable options for extensions.

Date of experience: March 23, 2026
Maryland
1 review
0 helpful votes
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NOT user friendly
April 20, 2026

NOT user friendly. I have tried multiple times to find exam for Virginia Gas. Not able to locate. I was approved to take Maryland HVAC and Master Plumber. Do not see it in my account. How do I schedule when it's not in my account?

Date of experience: April 10, 2026
1 review
0 helpful votes
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Fix the squeak
April 20, 2026

Please fix whatever squeak was going on in there.
The walls are thin enough to hear the conversations outside and the chatter.
The squeak was just obnoxious

Date of experience: April 9, 2026
Florida
1 review
0 helpful votes
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Quick and easy purchase
April 20, 2026

Quick and easy purchase. Not difficult to navigate the site

Date of experience: April 9, 2026
California
1 review
0 helpful votes
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"Great experience with PSI Exams so far. The ordering process was smooth, clear, and easy to follow. Everything was well organized, and I had no issues completing my order. Very satisfied and would recommend to others."

Date of experience: April 9, 2026
Alabama
1 review
0 helpful votes
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This exam/test prep stuff really helped me out. I realized i knew next to nothing, but it showed me all my weak points and really helped me improve upon them. Slowly but surely i was able to do, and find more answers efficiently.

Date of experience: May 9, 2024
Maryland
1 review
0 helpful votes
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If you are a contractor or planning to get into the construction business, PSI has a very extensive resources and license exam preparation tools. I highly recommend it.

Date of experience: April 9, 2026
1 review
0 helpful votes
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Calming
April 19, 2026

I was nervous when I came in, but the environment was very clean and calming. They kindly got me set up, in a quick manner and made sure everything went smoothly.

Date of experience: April 2, 2026
Massachusetts
1 review
0 helpful votes
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Es facil la pagina, pero me acaba de parecer maluca esta reseña obligatoria que mepide que tengo que poner minimo 50 caracteres..

Date of experience: April 8, 2026
New York
1 review
0 helpful votes
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I failed the previous exam, none of the questions from the previous package preparation I bought appeared in the test.

Date of experience: October 8, 2025
South Carolina
1 review
0 helpful votes
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My previous experience was simple and easy to purchase and navigate.

Date of experience: April 8, 2026
Maryland
1 review
0 helpful votes
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A little confusing with tests with same name but with different question amounts, I just got the one that had the most questions.

Date of experience: April 8, 2026
Massachusetts
1 review
0 helpful votes
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Thanks everything will it's my son referred and why need text

Date of experience: April 8, 2026
New Hampshire
1 review
0 helpful votes
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Can't find anyone to speak with
April 18, 2026

I have called 2 different phone numbers, trying to get my email password changed so i can log on and take a practice test. I was given an erroneous email address that came back undeliverable. First gentleman told me he had no records of me purchasing a test exam voucher. I'm looking right at the paperwork. UGH...

Date of experience: April 9, 2026
New York
1 review
0 helpful votes
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I was directed to the correct requested books immediately. Check out was no hassle - everything went through quickly. Thank you PSI!

Date of experience: April 8, 2026
Mississippi
1 review
0 helpful votes
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Easy navigation and quick and secure check out at the point of check out

Date of experience: April 8, 2026
New York
1 review
0 helpful votes
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The first time I placed my order for a practice exam, the page glitched and I had to refresh it to get my order to go through but other than that the site was fine to use!

Date of experience: April 8, 2026