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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I called twice to be put on a hold which was disconnected. A third call got me to a person, but that call was also disconnected abruptly. I figured things out on my own eventually.
Did not prepare me for the exam. It needs to be more comprehensive.
Thank you for reaching out and sharing your feedback. We apologize for any frustration you’ve experienced and we did attempt to contact you in response to your issue on Aug. 2,2024.
For further assistance, please contact our support team at 866-589-3088 or via email at [email protected].
We value your input and are committed to helping you with any concerns you may have.
The staff can be challenging. Some are more helpful than others.
Good it's not a easy exam, especially on the nationals portion, but I'm ready to pass the entire thing with flying colors
Some resources have a quantity of 5 minimum. What's that about?
Checkout was painful but since i have to enter 50 characters i'll keep typing
Thank you for reaching out, and we apologize for the difficulties you’ve experienced.
To assist you further, please provide your full name, exam confirmation number, and details of your concern to [email protected]. This will help us address your specific situation more effectively.
We're sorry to hear about the issues you encountered during the check-in process and that it caused you to miss your exam. We understand how frustrating this must have been, and we’re committed to improving our processes to prevent this from happening again.
If you choose to take your test at a center, we hope it will be a smoother experience for you. Your feedback is valuable, and we will work to address the concerns you’ve raised.
Thank you for your understanding, and please let us know if there’s anything else we can do to assist you.
Website is very difficult to navigate. When I finally got to the pay page and entered my credit card it kept saying "not able to process payment". After a number of tries and three different cards my broker was able to get her card to work. A bit later I get a notice from my online bank...I had been charged 5 times. Grrrr
Thank you for reaching out. We apologize for the inconvenience you experienced while trying to process your payment on the PSI website and we did attempt to contact you in response to your issue on Aug. 2,2024.
To resolve this issue, please contact PSI support directly at 866-589-3088 or via email at [email protected] for assistance.
Once again, we apologize for the trouble and appreciate your patience.
My experience has been good. I'm glad psi has a practice test to help me get ready for the real exam.
Fun for me and will help pass state board cosmo thank you for all the help
My correct password would not work. The reset password option does not send reset instructions to email. Had to keep calling to have them manually push it through. Would then reset password only to have the same issue continue happening.
Thank you for reaching out and sharing your experience. We apologize for the inconvenience you've faced with resetting your password and the ongoing issues. We did attempt to contact you in response to your issue on Aug. 2,2024.
To resolve this matter, please contact our support team at [email protected].
We understand the frustration this has caused and appreciate your patience as we work to improve our processes.
So far everything has went well. Fingers crossed for things to keep going well.
Good experience overall without any significant or important issues. Reliable program and way to test online
It was very confusing just getting to purchase the Exam. Not sure why there are so many areas to address and temporary passwords that I didn't need
Thank you for reaching out and sharing your feedback. We apologize for any confusion you experienced while trying to purchase the exam and we did attempt to contact you in response to your issue on Aug. 2,2024.
To get the assistance you need and to clarify any issues with the purchasing process, please contact our support team at 866-589-3088 or via email at [email protected].
We appreciate your patience and are here to help make this process easier for you.
Easy checkout from what seems to be a legitimate vendor...
My experience with PSI testing service has been quite positive. The registration process was smooth, the test center was well-organized, and the proctors were professional and helpful. Overall, it was a stress-free and efficient experience.
Excellent Service, easy to follow website, I'm very happy!
Ordered testing materials for a real estate exam preparation.
Great reputation and references are always on the point! I can't wait until I get the practice tests.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We apologize for the disappointing service you received on mobile and we did attempt to contact you in response to your issue on Aug. 2,2024.
To address your concerns and provide further assistance, please contact PSI support directly at 866-589-3088 or via email at [email protected]. We understand your frustration with the repeated call disconnections and assure you that your feedback will be communicated to improve our service.
We appreciate your patience and understanding.