On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Information is well explained and makes testing a breeze. Would recommend their services to anyone.
It was not very easy to find the correct place to sign up for the study and practice bundle. Once I found it everything worked great.
The amount owed was not clear until the very end of the order process.
Great services.
Communication
Fast they help you with all your questions
This is my second exam coming. The last was difficult, very little on the exam came out from those hundreds of question review.
So far I have had a good experience. I am currently working on my second exam prep course and I like how the exams hit all subjects needed for when I need to take the exam
This practice test helped me pass the cdm exam! It was a great tool!
When it came down to the test the program did not allow me to take it for technical reasons. After one hour on the phone with the techs we finally got past the problems and was able to start the test.
This is when i was not allowed to take the test due to being in my office and having white boards. As you can tell that was frustrating after about 1.5 hr of trying to get started they said no to my test room.
I am going reschedule in person for the next test. I have done this before and that experience was a good one.
So far has been seamless …………………………………………………………………………….
Nice and easy. I enjoyed how well and organized the experience was!
I ordered this package to get the most help possible for the exam but when I took the exam, almost nothing from what I studied was on it. It was really frustrating at this point. Is good information and everything but not really what we need to pass the exam
Thank you for your feedback, and we're sorry to hear that your experience with the study package. We did attempt to contact you in response to your issue on Aug. 12,2024.
For further assistance or to discuss your concerns, please contact 866-589-3088 or email [email protected]. They can help address the issues you've encountered.
Its a been a great learning app from my experience. I do recommend it.
My overall experience was very Good program and easy to access.
It feels really scammy. You use different books for your Journeyman testing than we actually use for school. You allow a large number of books in the test, but not the Ferms or Tom Henry index that most of us rely on. And then conveniently you sell all of the books. Sounds like a racket to me. And then you charge for the practice tests? I feel like if I have to pay for the actual test- allowing a free practice test is a reasonable expectation. 0/10 I would not recommend.
Thank you for sharing your concerns. We're sorry to hear that you feel this way about the testing process and we did attempt to contact you in response to your issue on Aug. 12,2024.
For any questions or further assistance, please contact [email protected]. They can provide more information and address the issues you’ve raised. Your feedback is important, and we appreciate you taking the time to express your thoughts.
Need this for test prep and was recommended to use this application.
I recently placed an order with the PSI Online Store and I must say, the experience was nothing short of excellent. The website was easy to navigate and had a wide range of products to choose from. The product descriptions were detailed and informative, which helped me make an informed decision about my purchase.
It was a very easy experience. It was a great experience today
Called for help with your fax #, an agent was unable to help after several attempts and emailed me another companies website and said i could find it somewhere on their website. Your candidate bulletins are not the same as what the DPOR has. I then emailed asking for the fax # and got a response saying I didn't include all of the necessary documents...
Thank you for reaching out, and we're sorry to hear about the challenges you've faced. We apologize for the confusion and any inconvenience caused and we did attempt to contact you in response to your issue on Aug. 12,2024.
For further assistance, please contact [email protected]. They will be able to help with the correct information and address your concerns directly.
Second time buying this prep test. It didn't show up when I purchased it with my exam ticket
Thank you for reaching out to us, and we apologize for any confusion regarding the shipping charges. We did attempt to contact you in response to your issue on Aug. 12,2024.
To address your specific concern and provide assistance, please don't hesitate to contact our support team at 866-589-3088 or via email at [email protected].
Thank you for bringing this matter to our attention.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback about your recent experience with the online testing process. We sincerely apologize for the technical difficulties you encountered. We understand how frustrating it must have been to spend over an hour attempting to resolve these issues and we did attempt to contact you in response to your issue on Aug. 12,2024.
For any future assistance or to address specific concerns, please provide your full name, exam confirmation number, and details of your concern via email at [email protected].
We're glad to hear you're considering rescheduling your test in person, given your positive past experience. If there's anything else we can assist you with, please let us know.