On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thank you I had no idea you had practice test questions … this will help a lot in achieving my goals
Everything i've purchased this far has been great for study material!
It is not user-friendly, I had to call support twice and the first lady didn't help at all.
Very helpful in retaining the information and utilizing it.
Quick and Easy This survey takes longer than the purchase of the test
Going to the search and typing in the information you need is always helpful.
Good. Psi has a wide variety of exam materials that helps me to find the books I need.
Easy to use informative site with great options to assist in a successful test.
If the practice test can be performed on online proctor tool, it would mimic the real test. Because there are limited countries that provide test center to test takers, it's inevitable that some of us need to apply for online proctor. Therefore, providing chances for examninee to get familiar with the system can be very helpful.
Second time purchasing this exam, called customer support via phone number in email confirmation, helped as much as they could with no resolution.
Thank you for reaching out. We apologize for the difficulty you've encountered and we did attempt to contact you in response to your issue on Nov. 20,2024.
For further assistance with your exam purchase, please contact our support team directly at 866-589-3088 or email [email protected]. They will be able to provide you with the necessary support.
We understand that you've already contacted customer support by phone, and we hope this follow-up will help resolve the issue. If there is anything else we can do, please don’t hesitate to let us know.
Great. The website is easy to navigate and had a lot of resources.
Quick and easy, like how it explains what you will see and have in each packet if you want to purchase
I just chose what I wanted and pay for it as easy as that. 😃 you can study, ask and learn in one place in your telephone so handy and easy
The practice test was helpful in helping me prepare for the state exam!
Nice book. Cover more info. Customer service also good. Online is also good
I ordered a VTNE practice exam when I scheduled my VTNE. When I was ready to take my practice exam it was easy to go back to my confirmation email for instructions on ordering my practice exam. I simply clicked the link in the email, added an exam to my cart, and entered the code provided in the email. The exam was straight forward and gave me a better idea of what the actual VTNE would be like.
Easy to navigate and get needed information on signing up for my practice test. Even clear suggestive guidelines on how to time myself and the way that it would be scored to help me gauge how I am doing or will do on my real exam. I appreciate this so much! So helpful! Time to (practice) test!
PDF never downloaded to my computer. PSI says I signed an acknowledgment that I couldn't download it again. I didn't get it the first time! This must be common occurrence and that's why they include the "acknowledgement." What a circle jerk!
Thank you for reaching out, and we understand your frustration with this situation. We apologize for the inconvenience you're experiencing. We did attempt to contact you in response to your issue on Nov. 17,2024.
To resolve the issue with downloading the PDF, please contact PSI directly at 866-589-3088 or via email at [email protected]. They should be able to assist you with this matter and ensure that you receive the document.
If you continue to experience any issues or need further support, please don’t hesitate to reach out to us again, and we will do our best to assist you.
Haven't tried download yet!mmmklsdkkdaljwuerqauioqewri
Horrible customer service. Purchased test exam which didn't work. Staff not helpful at all. Extremely hard to understand. Ridiculous.
Thank you for sharing your feedback. We're sorry to hear about your issues with the test exam and the customer service experience. We understand how frustrating it can be when things don't go as expected. We did attempt to contact you in response to your issue on Nov. 17,2024.
To help resolve the issue, please provide the details of your concern via email to [email protected], and our team will look into it promptly. We'll do our best to assist you and address any problems you face.
We appreciate your patience, and we look forward to helping you get this sorted out.
This a very resourceful site and I would definitely recommend to those who are preparing for the salesperson exam
The credit card information did not allow me to put in my info until the fifth time I refreshed my screen.
Thank you for reaching out and sharing your experience. We're sorry to hear that you had difficulty entering your credit card information. We understand how frustrating that can be. We did attempt to contact you in response to your issue on Nov. 17,2024.
For assistance with this issue or any further concerns, please get in touch with our support team at 866-589-3088 or email [email protected]. They will be able to help resolve any technical difficulties you encounter.
We appreciate your patience.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback. We’re sorry to hear about your experience.
Your input is important to us, and we appreciate your patience as the support team works to address your concerns.
For further assistance, please contact 866-589-3088 or email [email protected].