ProxibidReviews 248

I recently bid in a couple of auctions with proxibid. One of the auctios was fine, quick delivery, item was as desvribed. The second auction wasn't. I paid for the item and after 3 weeks it hadn't arrived. I called proxibid and the representative said to wait a couple of days and they would try to intervene. I called proxibid back a fes days later and cancelled the order (so I thought). Two days later the item arrived, I called proxibid to say that a 4 week delivery was unacceptable and I wanted to return the unopened package. I was informed the order wasn't cancelled and I had to work with the seller directly, amd proxibid had no authority to intervene on the buyers behalf. Not a reasonable policy, you may have good results, but you are at the mercy of the individual auction houses.

Easton Auction is a sham!

I recently bid on and won a silver panda bullion coin, 1 troy oz. When I received it in the mail I knew the moment I held it that i had been sold a fake. It was so light anyone who deals with coins regularly would also know it was a fake. When I called this auction company to let them know about selling me a counterfeit coin, I was pretty much told to pound sand. Any reputable auctioneer would have immediately apologized, been remorseful and offer to refund me my money. Not these scammers. There excuse was they didn't weigh it, blah, blah, blah. Very lame excuses for being in a business whose job it is to know value of items.
I've reported them to Proxibid and will also be notifying the federal authorities, as it is a crime to pass counterfeit coins from any where in the world.
Beware folks, if they will so blatantly try to sell counterfeit coins what other lowball tactics are they committing.
Along with their 17% buying premium I was charged an $8.00 handling fee to ship 1 coin and of course shipping costs. A 40.00 bid eventually cost me 61.00 plus for a counterfeit coin. They don't get any lower than this folks. Are these guys slimy or what?
Yikes - did a more thorough search on Easton auction. There are lots of complaints for them selling counterfeit coins. This is a very shady company. Hope the feds bring them down.
Another Yikes - They are rated F, the worst rating by the Better Business Bureau.

More yikes, further google search shows they are probably fradulent with baseball cards also.
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I too have been ripped off not once, but three times. I am shocked at the prices people are paying for fakes. Having worked in China for several years, there is a huge market for fake antiques where they use acids and/or bury items for a period of time to give them aged patina looks to them and this is exactly what most of the auctioneers on Proxibid are selling. I would safely assume at least 50% of the items on this site are cheap Chinese knockoffs, yet nobody does anything about it. BUYER BEWARE!

I used Proxibid for about 2 years, and while a few articles were misrepresented, I purchased over $10,000 in merchandise without a hitch.
Easton Auction Company out of Ohio had an auction for China Panda coins. I bid on and won about $200.00 worth. I checked on Ebay to see what they were going for and noticed the ones from Easton did not have a denomination on them. They were counterfeit.
I notified Proxibid and they said they would open a case. Didn't hear from them for about 10 days and called and was told Easton said the case was settled, that they sent me an email, and closed case. Basically tough luck. They said they took the charges of fake coins VERY seriously.
Well, the company has a new auction with,,,,, fake China Pandas.
I will never use Proxibid again and I advise you not to also.

Dave

Proxibid doesn't tell the consumer that they do not protect their buyers. They state they have a customer service and dispute resolutions center; but they do not exist. The customer service center simply takes your complaint and gives it a file number. That's it. If you escalate it to the dispute resolutions center, they do nothing, until you call them back weeks later to get the status of your complaint, and you find that while you're on hold with customer service because they were too busy to take your call, you receive a follow-up email from them stating that they are "really trying" to help you. Proxibid has no customer service support or dispute resolution centers; it is nothing more than a smokescreen to prevent any possible litigation against them. It's what you call "a good faith" effort. They will protect their auction houses, no matter how bad the reputation or how bad the quality of the items they sell in a misrepresented format via picture or in writing, so that they get their money. Claudia in customer service, Christina in dispute resolutions and Jason Miller, Manager do nothing but keep their buying customers in the smokescreen until it's too late to file a dispute with your credit card. Buyer beware.

Proxibid is terrible do not use their site! They do not care about the bidder at all!
I have bid over $10,000. In 2011 and after several issues with items i had bids in for and did not win when i should have i will not use proxibid ever again. I have waited hours several time for item i was wishing to bid on and then something mysterious happens and the system is down or my bid does not register or some other ridiculous reason my bid was not acknowledged.
They will always tell you there was a technical problem and the auction house will tell you it was proxibids fault.
I recommend that no one should use this site if you care about being treated fairly!

It's funny that the only people who give Proxibid a good rating are the third-party auctioneers. Their business is based to make THEM happy. The auction houses are their customers. If they don't get them to sign-up and sell through them, they have nothing to sell.
I had a very bad experience with Proxibid and I believe they took the side of their auctioneers over me. The auction house wrote their "rules" in the auction information and did a complete 180 from what they wrote. Having being charged an additional fee I did not agree to, they chose the auctioneers side, basically saying "that's the way it works." Just beware, if you're going to use Proxibid you may be on your own if anything should arise.
I will never use their service again.

I've used Proxibid for a couple years now. They have a large number of auction house throughout the US and Canada. Proxibid is simply provides a service to bidders by listing a large number of online auction houses. They get their money from the sales of the auction items - therefore, Proxibid's loyalty is not to prospective bidders but to the auction houses. They don't seem to vet auction houses for honesty and don't seem to advocate in the interest of the bidder. You can, and I have had problems with disreputable auction houses on their site. However, I have had good experiences as well. Proxibid is similar to the old school phonebook - they really don't guarantee or warrantee the quality or honesty of the house and don't seem to regulate this either. I have placed significant bids (without reserve) at a Proxibid auction company online auction, only to have the item pulled. When I complained - there is a button to do so - there was acknowledgement of my complaint but nothing happened, no response after the initial auto-generated acknowledgement. I have had some of the companies misrepresent items but this is a bit what happens with auctions because its buyer beware. One must work with an auction house with a few transactions, if they are satisfactory, then you may limit your interaction to those. Some auction companies have little or no scrupples, others are great. Given this context, Proxibit does a good job of listing companies but could be much more active it making sure the companies they list follow a basic code of conduct and that their bidder clientele have an advocate with the listers. I have begun looking for other similar services that are more customer service (bidder) oriented. I will use Proxibid for those companies I trust and will be suspect for any others. Hope this helps.

Proxibid should NOT be trusted! Their sellers sell items that are misrepresented. Many items are consigned and they have no idea what their selling. For instance; some may say it's sterling when it's not. Some items may sa "rare", but it's just an adjective to get the buyers to bid.
Also, the software goes to the highest bidder and it's not in increments.

Here are a few auctioneers to stay away from: Auctions Unlimited in Shreveport, LA. Owner is Debbie.
Jewelry Exchange & Auction in San Antonio, TX
Easton Auction company in Hamilton, OH

& many More
STAY AWAY and save your money

I bought a model airplane (plastic) that was in it's original box. The box was about 12X12 X5 inches. The auction sent it to a shipper that packed it in a wardrobe box that was way beyonond the size needed and charged me $15.00 for packing. The item only weighed 1 1/2 pounds.
Echoes of Glory continually misrepresents what they auction. I bought what was described as a survival kit but it was only the container in which a survival kit is packed. They sold a Parachute which was only the pack it came in. Proxibid sets no standards for their auction subscribers. I have many more examples. BEWARE!

I bought an item through Proxid and got cheated. I purchased a supposedly "14K gold" pendant and found out it was plastic. I complained to Proxibid and they said tough luck.

I ended up returning the item to the seller(auctioneer) and then received threatening emails from Proxibid's Tom Clark stating he would "ruin my credit" even though I had already returned the item by certified mail. Mr. Clark turned this over to a collection agency to make good on his word and attempt to ruin my credit. The problem is with Proxibid is that buyers cannot rate the sellers as they can with Ebay.

The sellers can cheat buyers over repeatedly and new buyers would never know about it because of the lack of a rating system. However I found out that the sellers can rate the buyers and they can blackball buyers from buying anything at all on Proxibid. How unfair!

Found out the hard way that Proxibid always stands behind the sellers(auctioneers), no matter if they rip you off and even serve as a collection agency for corrupt sellers. They are being paid by the sellers not the buyers so they will screw the buyers for this reason. My advice would be to stick with Ebay where sellers are rated and that way if you get cheated, Ebay or Paypal steps in to help get your money back.

UPDATE: I have been speaking with a representative with Proxibid. She said that her company was very sorry about this incident and wanted to make amends. They have offered to refund all of my expenses in this transaction and an sincere apology. They understood my frustration and dissatisfaction. This came from Proxibid, not A & W Surplus. A & W Surplus has yet to do anything about this and I strongly suspect they won't. Crooked is as crooked does. I will continue to do business with Proxibid, but I would advise anyone and everyone not to do business with A & W Surplus and Auctions.

Regarding A & W Surplus and Auction Company: This company is something else. They hold auctions on Proxibid, show a photo of the item you are suppose to be bidding on, but that isn't the item they send you. All three items that I was suppose to received were not what they claimed they were. Instead, you get a broken version, incomplete version, smelly, dirty, dead insects, missing parts, broken parts, and not the items they showed in the auction photographs. Then, when they bill you, they do it in 2 separate billings; one thru Proxibid and the other thru PayPal. They do this so that if you decide to dispute the charge thru PayPal, they
Escalate it to a claim and since the dispute is regarding the quality or since you did receive something from them, PayPal automatically rules in their favor since it was not an Ebay auction. It's a way to circumvent the system to their advantage. I have published a blog that shows the emails sent from them to me and vice versa as well as photos showing what I was suppose to be bidding on and what I received instead. Also, as far as they are concerned, the matter is closed. As far as I'm concerned, this is just the beginning. I am posting this to each and every place I can find and reporting it to each and every agency I can find. A scam is a scam. Here is the link to my first blog and I will continue blogging until hell freezes over:

http://msrozz-complaints.blogspot.com/

I have all emails, invoices, receipts, photos too!