Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of PrimeStyle

PrimeStyle

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate PrimeStyle?
grey stargrey stargrey stargrey stargrey star

PrimeStyle Reviews Summary

PrimeStyle has a rating of 3.8 stars from 366 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrimeStyle most frequently mention customer service, diamond jewelry and engagement ring. PrimeStyle ranks 6th among Diamond sites.

service
14
value
15
shipping
14
quality
14

We monitor reviews for authenticity

GB
1 review
3 helpful votes
Follow Markus h.
Unfollow Markus h.
Share Review
Report Review

I ordered a 3.50ct bracelet as a gift to my 18th birthday girl which she totally loved but I'm so happy because I took it to a local Jeweler to check and he appraised it for $4300 almost 3 times higher than what I paid for, perfect...

Date of experience: September 21, 2015
Ireland
1 review
0 helpful votes
Follow Yokano a.
Unfollow Yokano a.
Share Review
Report Review

I ordered a diamond tennis bracelet for our 25th anniversary. I ordered this Thursday and was surpassed to get Wednesday the following week but I got it only on Monday. In overall I'm pretty happy with the product and their customer service.

Date of experience: September 16, 2015
Canada
1 review
19 helpful votes
Follow Nina h.
Unfollow Nina h.
Share Review
Report Review

Sketchy online store
September 11, 2015

I purchased a ring from this company and the stone fell out. They will not communicate with me and when I posted my concern on their fb page they removed it. Buyer beware

Date of experience: September 11, 2015
NL
1 review
2 helpful votes
Follow Vanessa C.
Unfollow Vanessa C.
Share Review
Report Review

I got this ring
http://www.primestyle.com/115ct-round-diamonds-engagement-ring-p-*******.html
And I am so happy that I kinda guided my boyfriend in the direction of primestyle. It saved him money and I got the ring of my dreams. After he got the ring he got it checked out and he could not believe that it is at lease (the diamands alone) worth 7 times more than what he paid for:-) It is a little yellow but that is the quality we/I picked.

Date of experience: September 3, 2015
California
1 review
0 helpful votes
Follow Emma J.
Unfollow Emma J.
Share Review
Report Review

Happy customer
September 2, 2015

I was shopping with primestyle for many years, I ordered this time A pair of stud earrings. Total weight if half carat, would not able to afford these earrings for such a price nowhere... I'm very happy.

Date of experience: September 2, 2015
Washington
1 review
1 helpful vote
Follow Kimberly J.
Unfollow Kimberly J.
Share Review
Report Review

Happy
August 27, 2015

I ordered a diamond wedding band to match my bridal set I got from primestyle last year. Once I got the package the stones didn't match to my bridal set stones, I had to return it along with my bridal set so they can make a new ring for me to match to bridal set which they made and sent after 4 days and I absolutely love it! Thank you

Date of experience: August 27, 2015
Washington
1 review
1 helpful vote
Follow Jeans m.
Unfollow Jeans m.
Share Review
Report Review

She didn't expect it
August 25, 2015

Okay I got my fiance a diamond engagement ring last month. I brought all our family and some friends to my backyard to have a "bbq" that's what I told her but the real deal was to propose her. She didn't expect it and she loveeee the ring primestyle made for us and I love the ring too, thank you guys

Date of experience: August 25, 2015
New York
1 review
1 helpful vote
Follow Jessica m.
Unfollow Jessica m.
Share Review
Report Review

Custom diamond pendant
August 24, 2015

I just came across primestyle website few months ago, I had an item in mind that I saw in different website but my budget didn't allow my to purchase it...

Once I realized primestyle are able to customize everything from picture I have sent them the specs and images and it come out cheaper by around $2500 I decided to place the order and I got my pendant two weeks ago and is absolutely beautiful!

I can't take it off of me! Love it

Date of experience: August 23, 2015
Wisconsin
1 review
0 helpful votes
Follow Brittany h.
Unfollow Brittany h.
Share Review
Report Review

We have dealt with PrimeStyle twice this far and our experience has been very positive. We find the pricing, product quality and customer service to be excellent. The Manager is always available and ready to help on any issues. We have come to recognize that responding to customer issues and ensuring customer satisfaction are viewed as very important elements in the Company's business model.

We find the jewelry selection to be wide, innovative and often unique. The exceptional customer service adds to the already incredible value offered by this Company.

We will certainly buy from PrimeStyle again if and when the need arises.

Take a look at their website... you may be pleasantly surprised.

Date of experience: August 20, 2015
Czechia
1 review
0 helpful votes
Follow Charles s.
Unfollow Charles s.
Share Review
Report Review

Pleased
August 19, 2015

Primestyle has been a great company to deal with. I had a small issue that was very quickly resolved and the communication was excellent the whole way. I will be buying from them again in the very near future and have recommended them to all of my friends and family. Their quality far exceeds their price points... Overall, I could not be happier.

Date of experience: August 18, 2015
Germany
1 review
1 helpful vote
Follow Gili V.
Unfollow Gili V.
Share Review
Report Review

If you're looking for a bargain, I suggest you go and check out Primestyles "clearance," section because there are some of the best deals for diamonds that I've ever seen on that page. I don't know how to add link to the page but if you go to their website and click on the clearance button, that will take you straight to the page. Some of the prices are ridiculous I mean 70 to 80% off. Generally these are things that were ordered and then people change their minds will send them back for a refund. I don't know the reasons why and I don't think it's important - all you need to now as you can get a $5000 ring for less than $1000. Definitely worth checking out!

Date of experience: August 18, 2015
New York
1 review
1 helpful vote
Follow Oren l.
Unfollow Oren l.
Share Review
Report Review

Excellent company
August 16, 2015

I just bought my girlfriend [now fiancée] a round cut diamond engagement ring from primestyle. The quality was very good, but most importantly the price was even better. I know that primestyle make their own diamond jewelry, which cuts out the retailer and save you money, but this is the first time I’ve gone direct to a manufacturer for something like this. The ring I decided on [witch my fiancé loves!] Usually sells for around $5600 and I pay just $1200 for it so I managed to buy what appears to be a very expensive ring inexpensively. Very happy!

Date of experience: August 16, 2015
Connecticut
1 review
11 helpful votes
Follow Claudia C.
Unfollow Claudia C.
Share Review
Report Review

I hope that you will publish this because I can't believe what happened to me. I bought an $10,000 Tennis Bracelet (his price). I noticed that there were an awful lot of yellow diamonds, and the diamonds were small. I was not sure if I wanted to keep it, but before I decided to do anything, I had to get it insured, which meant i had to take it to a jeweler of the insurance companys choice. We found out that more than half of the diamonds were fake. They were moissanite. I was lucky that this jeweler had a moissanite tester, or I would have been taken... So, I was lucky enough to return the bracelet before it turned into a pumpkin. And when I told him about the moissanite, he just said, ok, just return it... Like it was No big deal.

Date of experience: August 14, 2015
David Y. PrimeStyle Rep
over a year old

Your claims are harsh and not fair. Please reveal your order with us and get in touch with you so we can look into this further. Publishing claims that are so harsh and against our clear policy (our diamonds are guaranteed to be 100% real natural diamonds) without trying to resolve with us the situation first is not really constructive and helpful to nobody.

Again I repeat and ask you to contact us in order for us to offer you a solution or a further explanation as of why sometimes the digital tester can be wrong in evaluating diamonds and it is important a gemologist is looking into this.

If you don't identify your order number and allow us to further examine this situation we will have to contact sitejabber to get involved in it

Texas
1 review
1 helpful vote
Follow Sean B.
Unfollow Sean B.
Share Review
Report Review

I had searched for a good quality engagement ring at a myriad of other jewelers at the price I was comfortable with paying. All of the jewelers I went to presented rings that were "plain Jane" rings and weren't rings that popped. My coworker showed me this site and I had reservations with spending a lot of money on an online site, but their customer service and response time was very reassuring and they are with you with any and all the questions you have. I will admit it did not come as soon as I hoped and if you are on a timeline for proposing or giving a gift you will have to wait, but other than that I have no complaints and will be buying from them again.

Date of experience: April 16, 2015
New Jersey
1 review
4 helpful votes
Follow Helen B.
Unfollow Helen B.
Share Review
Report Review

I think the best thing about primestyle is that customer service seems to be a priority with them. I was a little wary of buying from a company that discounts so heavily because I expected their customer service to suck, but the opposite was true with gentlemen I dealt with was very helpful, knew his product range inside and out, I was only too happy to help me with my decision. Once we had talked our way through my needs, he found exactly what I needed, I paid, and the items were delivered toot suite. I noticed there were a couple of negative reviews on this website so I decided to balance that up a little because my experience was very good.

Date of experience: November 12, 2014
Oregon
1 review
0 helpful votes
Follow Marcia T.
Unfollow Marcia T.
Share Review
Report Review

I have to say, that I think this is probably one of the best places on the Internet to buy a loose diamonds from. I’m not sure why they are so much less expensive than most of the other places you can buy diamonds from but the simple fact is you can usually pick up a diamond from them for about 75% off what appears to be the normal prices. I know they can discount jewelry because they make themselves, but to be able to sell loose diamonds in such a low price is quite impressive. At the end of the day, I suppose it doesn’t really matter how they are able to do it, what really matters is the fact that they do and can. So the next time you need a loose diamond go check them out.

Date of experience: October 20, 2014
Wisconsin
1 review
6 helpful votes
Follow Kimberly H.
Unfollow Kimberly H.
Share Review
Report Review

For my 25th wedding Anniversary my Husbnd wanted to buy me a eternity ring, with the help of my Mom they found your website. My Husband let me pick it out, I was so worried about spending this much on line, although after reading the reviews I gave it a try. I purchased the Princess cut 4.60 carat platinum ring in the G-H and VS1-VS2, let me tell you when I received the ring I was so surprised and how gorgeous it was, the stones were white and clear truly beautiful. I would highy recommend ordering from here, I have bought a lot of jewelry over the years from jewelry store's but never again, Primestyle is my new place to buy my jewlery. Thank you for making my anniversary gift so special.

Date of experience: September 24, 2014
Utah
1 review
1 helpful vote
Follow Melisa G.
Unfollow Melisa G.
Share Review
Report Review

I was a little worried when I first ordered something from primestyle, but my worries turned out to be unnecessary. I was expecting a bad customer service experience because the prices are so low, but, after discussion over their online help system, I found exactly the pendant I was looking for and saved several hundred dollars off the normal price. Very good low prices and service.

Date of experience: July 31, 2014
Texas
1 review
4 helpful votes
Follow Lori G.
Unfollow Lori G.
Share Review
Report Review

I ordered a pair of diamond stud earrings, a tennis bracelet and a pendant from Primestyle. Everything was shipped together, I got them all in 6 days and I'm pleased with the quality. My house was burgled about 5 months ago and these were all bought to replace some of what was stolen. I am getting them assessed for insurance purposes this week but would say they're all of about the same quality as indicated in the website. Will know for sure when I get the valuation.

Date of experience: July 14, 2014
New York
1 review
4 helpful votes
Follow Francis W.
Unfollow Francis W.
Share Review
Report Review

If only all online sellers were like this, there'd be a lot more trust and faith in buying things off the Internet. I live in France and there is a general mistrust of online sellers in France, but the prices that primestyle offer when compared to local jewelry stores, even including the sales tax you have to pay, I felt it was worth the risk to trying them when I needed a present for my girlfriend. It turned out to be not a risk at all, and after speaking to the customer service department, I found exactly what I needed and had it shipped straight away. The prices are very low and I'm still surprised that they managed to offer free shipping. Great value for money, great customer service.

Date of experience: June 27, 2014

From the business

Here at Primestyle.com we carry our own merchandise as we are a true manufacturer. Primestyle.com was created to offer you a new way of shopping for the finest jewelry and diamonds that compliment your lifestyle. Our business philosophy offers you the widest selection of popular designs and best quality merchandise at the absolute lowest prices. Our factory was established in 2001 and we will continue to offer shipping locally and internationally.


primestyle.com
Founded in 2001
Guttenberg, New Jersey, United States
+48
See all photos