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Pretty Little Thing Reviews Summary
PrettyLittleThing is a fashion brand that offers elevated women's clothing and accessories. They cater to individual tastes, with no two people or wardrobes being the same.
This summary is generated by AI, based on text from customer reviews
I have ordered multiple times and always been satisfied, I have shoes, dresses, nightwear and casual clothing and I love every item! Would definitely recommend
I have ordered from this website using the mobile app twice. Once I got an outfit for my friends bridal shower and then I placed another order for a try-on haul video for my YouTube channel. Both times I liked my outfits. I was missing part of my order the second time. I couldn't figure out how to contact customer service to resolve it so I just gave up. I ordered a two pack of basic jersey midi skirts and I only got one. There wasn't any chat option or a phone number to contact anyone so I just took the loss.
After fighting with PLT back and forth they finally sent me my money back. I got it a week after sending them another message asking them for the money back. I don't know why they couldn't just do that the first time I asked considering the fact that it had been months since I paid for that order
I ordered stuff from PLT in the beginning of March and I was told I'd have my stuff by March 18. When it was March 17 I tracked my order and the shipping company said they had not received my items from PLT. It's almost June and I still do not have anything. PLT has not even gotten in touch with me to apologise about everything and I spent a lot of money on their site. I am disappointed as this is the first time I've ever ordered with them. I should have listened to all the complaints I've heard about it
I finally got my mom to try out pretty little thing because I was generally satisfied with the clothing I purchased. My mom bought 3 pairs of heels spending almost $80. In her email it says a size 10 but when they arrived they were all in size 8. No refunds... okay... she has to spend money to ship them back because of a companies mistake so we keep them and try to sell them again for less money... I have them the benefit of the doubt and ordered a pair of slides in 9- which I also have an email stating I ordered a 9- they showed up in a 7. Is this a joke? 4 times you get the size completely wrong? How does that happen 4 times? And no refunds? So because of the companies mistake I have to pay for it 4 times... what a let down
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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