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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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I love Prep! It is the best quality and best design anywhere!
First time customer, I'm super impressed with the quality of the clothing. You don't see this high quality very often. I'm definitely a happy customer.
My great grandson loved his school shirt, Church Hill middle thank you
Very professional and helpful I. The purchasing, creating, and shipping process.
Easy process, great product, would order again. Great gift idea for upcoming holidays.
I WAS SKEPTICAL SINCE I HAD NEVER HEARD OF PREP SPORTSWEAR BUT I TOOK A CHANCE AND I AM SATISFIED :)
Received product in excellent condition. I would purchase said items again.
Was a little too slow to get it shipped out to me. I ordered from another sportswear company exactly one week after I ordered from Prep and I received my order from the other company before Prep Sportswear. Also, I only ordered 4 items from Prep and I ordered 18 items from the other company. Wasn't exactly thrilled with the sizing/fit of the items from Prep either. I ordered a medium and large in one particular t-shirt. I typically wear a medium in everything, however their medium was pretty tight on me and the large was a little better but still not as loose as I would've liked it to be. I'm a size 6 for reference. I did check the sizing chart before I ordered and measured myself as well but I think their products run small. So, I gifted everything I bought to my daughters friend instead.
Ordered online and received order before I was expecting it.
I did finally receive my order. I would say that you guys need to work on communication better and customer service. I order this is the very beginning of August and just got it. I never once got an email from you guys or a tracking number and it was extremely hard trying to figure out where to look and how to find my order which never happened! I am thankful for finally getting it and great quality!
Happy with sweatshirt we ordered for the upcoming school year.
It was a lil slow compared to other sports sites, the quality was very nice.
It went good except I kept getting an email from somewhere that kept telling me you would not deliver the items I ordered. I was confused and almost declined the payment on my credit card. I waited it out and everything was great. My daughter says the new women's shirt material is a little thinner than she likes but the rest of the order was good quality. Thank you.
Fast delivery, good product would order again when needed.
I have ordered from Prep Sportwear several times and have found the sizes to be true to size.Easy delivery, no damages and on time.
My nephew loved the second hoodie. Expect business in the future. Thank you for honoring the situation.
It was an easy process. There's a big selection to choose from. I'm satisfied with the product.
Customer support, to change the color of an item before it shipped, was accommodating and friendly.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members