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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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Ow shipping and never received notice how long the shipping might take.
I ordered on Sept 4, and got my order about 3 weeks later business days only, just as Prep Sportswear described.
The school logo mask I ordered is a youth size. It's too small for my son to wear.
Good I got everything I asked for the sizes were right the embroidery was correct
The website has a Great selection, and a great product. The t-shirt I got was so soft. The color selection is awesome.
I wasn't given an eta in my order and feel that it took way longer to finally receive it (4 weeks)
Website was easy to use. I liked the different options of shirts and logos.
The sweatshirt I ordered is of great quality and shipped in a very reasonable time! I have a wonderful shopping experience.
Was easy and items showed up in a reasonable timeframe
Shipping was more delayed than I anticipated but I do understand that covid life is definitely different in many aspects of our daily lives
It was not a good experience... very bad customer service... I sent an email trying to track my order with no response... I was not even given a confirmation #... would not order again from this business... thank you
Shipping was kind of slow but otherwise it was great
Took several weeks to receive my order. I emailed 3 separate times to inquire about delivery, with no response until after I received my order. Lack of customer service is disappointing.
Arrival was late, but sportswear sent e-mails telling me it would be so that's cool.
It took longer than I thought it would and missed her Birthday... a little disappointed.
I don't Love the hats and the stitching was spot on.
Incredible shirts and service. I look forward to doing more business with you.
Easy to order on the site
Good delivery time - faster than expected
The whole experience was below average. I had purchased a hat and a shirt of two high school teams that were going to play against each other. Unfortunately, it took so long to receive my order that the game had already passed before i received my order.
The quality of the items is AMAZING! I just wish i could have gotten them a little faster. I got them about a month or so later.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members