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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Easy website to navigate through. A lot of options.
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Shopping was a breeze. Many selections to choose from. Was delivered quickly. I love the shirt I ordered!
Quick and easy! Hope merchandise arrives before Christmas as stated.
Experience was great. Found exactly what I was looking for as a highschool graduation gift. Received on time.
The custom order came fast, and was exactly as described! I'm happily satisfied!
I like being able to order in the quantities I need, and to customize it.
I enjoy ordering from you. Great quality and nice looking
Great! I bought the sweatshirt as a HS graduation gift for. My daughter. She loves it and is so excited to have a little team spirit when she starts college in the fall.
The high school graduate recipient just loved the hooded sweatshirt for Baldwin-Wallace. Looks to be high quality craftsmanship and material. Excellent customer service and delivery.
Easy to order, arrived on time and perfect condition.
Took a long time to place order. Said improper zip. Had to be placed after card info. Never seen that before
Items were great quality and style. Delivery took too long.
Great sweatshirt and received very quickly! Highly recommend.
Great quality and even better customer service
Thank you
Great place to get your sports wear. Super easy and fast to place an order online. And WOW the products look great!
Service was prompt and very efficient. Customer satisfaction was priority.
Longer wait than expected but got what I wanted and in time for it to be gifted.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

