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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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Great selections to choose from. Would totally order from this company again. Love love the 2 sweatshirts and T shirt bought.
I am going to make an alumni soooooooo happy! BEYOND HAPPY! He had no idea I was listening on a conversation about his high school as we now live in Chicago! I listened, found the shirt, you responded and I have it here for him for Christmas. I cannot wait to see his reaction! TYSM
I placed my order on the the 6th and now it's the 18th and I have sent messages asking for a tracking number and they still have not reached back out. They say 3 to 5 Business day for delivery but I have not yet seen the four shirts that I spent over $100 on I would have thought by now I would have gotten an email with a update but NOPE! I will change my review if anything positive happens.
All is well: fine selections. Nope. No
More than this.
Inadequate description on website led to polyester sweatshirt instead of expected traditional cotton as desired.
Easy shopping. The items are smaller than normal. I will order a larger size next time.
Placed order 9/14, partial shipment 9/30. Today is 10/16. No delivery. No response from Prep Sports inquiry last week. Under-whelming at best.
Like being able to choose t shirt logo
Like fit of shirt
You place your order, it's a month or longer before you receive it, if you do. No phone number to call, and when you call, you only get generic response. Will never order from here again.
Shipping cost is way too much! For a first time customer it would have been nice to have been provided with information to have an idea as to why it was taking so long to have the order shipped. My granddaughter is wearing her hoodie a lot, and she loves it!
Website is easy to navigate. Customer service was very helpful and fixed my problem in a timely manner.
74 year old grandma ordering and it was super easy!
Easy & quick. Longer than expected but it was acceptable.
It was easy to go through website and had many options
Loved prior ordered items, now wife wants. Only wish shipping was a little quicker.
Easy use and pretty good selection
It was great! I LOVE the personalized options available!
Easy to place orders and quick shipping. You can easily find items unavailable elsewhere.
They were very helpful when I had questions.product arrived as it was supposed to.
I ordered over 3 weeks ago. My mother ordered on the same day. She got hers in a week. I haven't heard a thing. I sent them a chat 8 days ago and they still haven't responded to that. The phone number listed for them has been disconnected. I'm not so sure this place is going to fulfill my order. Response would be extremely helpful. The "live chat" doesn't exist no matter what time you try.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members