Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Th T shirt is sized completely wrong. It was way too small for me even though I actually ordered the next size up from my regular size.
Great, all as expected. Good quality. This survey is annoying by requiring more than I want to say!
Great greatest player ever and he deserves to win it for the world
Great product, high quality and fast shipping. Thank you!
Very much a friendly user sight and the products were just as described
Easy to order and the hat I ordered was awesome! Thanks!
Just what I wanted in a quick turnaround and high quality t shirt
Got the Polo's for my grandsons and they were very happy with them.
Excellent & easy to use site, fast delivery, and nice quality!
Selection was good, prices were decent. I wish I wasn't getting so many text messages tho.
I was happy with the quality of the sweatshirt I purchased, but the sizing ran small, and the price and shipping cost were high.
Website is very user friendly. Found exactly what I was looking for!
Love them. Very soft and comfortable and very warm!
Been utilizing your great products and
Services for a few years very pleased
Great as always and
Thanks for the much needed discount!
The design looks great. But I thought this would be more of a hoody. It's also too small. I usually wear small, I ordered a medium, and it's still too small.
It was a great experience shirts were delivered quick.
Nice looking shirt at a reasonable price, wish it was available in red.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

