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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Disappointed in the quality of the material and the decal. It feels very cheap. When we received the shirts they have stains on the front from the press on decal. Hopefully that comes out in the wash.
Customer service was outstanding. I had ordered the wrong sweatshirt accidentally and they took care of me right away and very professionally!
Hoodie was perfect. Matched the college colors too. But a $17+ for shipping was ridiculous.
Good selection. Shipping was a lot more expensive than I would have thought.
Easy to order, great choices. Great gifts for my niece!
Site is very easy to navigate, use and place orders. It was an excellent experience.
Goonk ur so stoonk djjdjdhhdhehhehehhehhehehhehehhehe
Quick! The website is very easy to navigate, the shipping is quick, and the quality/sizing/fit are top-notch!
Found just what I was looking for. Good quality and price and quick turnaround time.
Quick and Easy and efficient package was delivered on time.
Easy to use website and a nice variety of merchandise
Ordering was easy, product quality was good and it arrived in less than a week
Easy to order what I wanted.
Excellent on line website
Easy to order and came in a timely manner! Will always check this site to order from. I would recommend this site to others. It was recommended to me!
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

