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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Easy to order, came fairly quickly and was satisfied with the printing!
It was great! Very happy with my clothes I ordered.
Sweatshirt was a gift for my dad. He liked it, says it fits well.
The personalized shirt that I ordered looks beautiful. I am very happy with my order.
Order was exactly as I designed it on the website. The materials was of good quality and exact size. The products actually came fast as well. My overall experience was excellent. No complaints.
Took a while to ship but came in good condition. Good product!
The t-shirt we got is damaged. Will return it. Hopefully will not be difficult to do
I was looking for a graduation gift for my Neohew who is entering high school this fall. The sweatshirt made him so excited for the new school year! It was great to be able to customize it to his liking!
Customer service quick response. Waived one of my shipping costs. Quick delivery. Excellent work.
Very good experience and the items were very good quality.
Fantastic quality for a great price! We keep coming back year after year!
Great and would definitely tell my friends to use!
Order it and came in fast! Like a couple days. Good products
Always easy to navigate web site, check out fast and process is smooth
Always easy to use, great selection of cloth.
Web site was easy to navigate, easy to understand
Nice selection of my high schools brand.
Shipping was fast and very reasonable.
The site was easy to navigate
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

