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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Great, excellent fit, unique applications nice to wear
I got this email, but didn't see one when my order was actually delivered. I had to ask my son in law if he had received my gift.
Website had a large selection of merchandise and was easy to navigate. Order came quickly.
I ordered a last minute hoodie as a gift. It was quick to arrive, just before Christmas! I love the quality of the sweater and also that I can customize the colors to my liking. I would highly recommend them for anyone looking to purchase from them.
Easy website to navigate and great options! I loved getting to mix and match the design with the style of apparel.
I ordered 3 sweatshirts. Although it says to order up, the sizing is VERY off. My 8 year old nephew should have gotten a large, and he is no where near a size large. All sizing was off.
Perfect Christmas gifts for my husband and stepson. Great quality
Accurate size chart, great product, great quality. Will definitely be repurchasing from this company.
Sizing was off. Too short for torso. Quality of fabric not good.
The website is easy to order from and I received the item quickly!
Fast shipping. Item as described. Happy with order! Thank you!
It was easy to order and the delivery was quick, even over the Christmas holidays.
Easy to order. Liked variety of things to embroider onto shirt. Received quickly at Christmas!
Good, would order from prep-sportswear again. Great quality and price
Easy to order. Site was easy to navigate. Delivery was quick.
Lots of options and items are easy to personalize.
The items showed up two days after I ordered! Amazing!
Placed the order, received it very quickly and it was just as described.
I ordered 2 school hoodies for my grandson and very pleased with the result. The youth sizes do run small so I sized up and I am very pleased and so is my grandson with his new hoodies!
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

