Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Nice and easy, had to order a size up though due to size I needed being sold out.
Very Easy! And very satisfied would order again when needed!
Great product and fast service. Quality materials and a wide selections of schools
Had to reorder sweatshirts. The women's sizes are very small and came at least 5 inches short on my arms. The unisex ones that I ordered in place of the women's size work perfect!
I loved my sweatshirt and would order again. It came exactly as I hoped.
Easy ordering. Fast delivery. Quality material. Ordered as gift.
Great product. Fast delivery would definitely order from here again
Went great. 50 characters? Okay, it's a T-shirt and I ordered it. I received the shirt and it seems of good quality. I hope image holds up because they sometimes don't due to them being "printed" on fabric rather than silk screens or iron ons.
Ordering was fine, but was wife did not like the fit or material but we can't return it.
Very easy website to shop. A great selection! A lot of different designs to change things up!
Well organized website. A great selection of apparel!
It was good. Simple and fast. The sweatshirts are soft and look nice.
Great quality apparel. I will continue to shop with Prep Sportswear.
Good selection and easy checkout. A few more options would be good.
Nice product and quick delivery. Gd loved it. Will order again.
I received a sweatshirt I didn't order but received the correct one today!
Had the small school I was looking for thank you. Love the shirt and the service.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

