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PositiveSingles

2.0

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PositiveSingles Reviews Summary

PositiveSingles has a rating of 2 stars from 114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PositiveSingles most frequently mention customer service, fake profiles and next day. PositiveSingles ranks 606th among Dating sites.

service
37
value
37
shipping
4
returns
8
quality
37

We monitor reviews for authenticity

Michigan
2 reviews
3 helpful votes
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SCAMMERS
September 27, 2021

These people scammed me out of my money and two accounts. They're holding on to my information and my pictures and no one is emailing me back for days. THEIR IGNORING MY MANY EMAILS! DONT DO IT PEOPLE!

Date of experience: September 27, 2021
Positive S. — PositiveSingles Rep
over a year old

Sorry for the inconvenience. Please contact us at [email protected] with your username on PS. We will get your problem resolved.

Please check your junk folder and add our email address [email protected] to your contact list to ensure that our emails will not go to your junk folder. Thanks.

California
1 review
1 helpful vote
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I was diagnosed with HSV 3 years ago. It is extremely difficult to find a date if others know my situation. But now, this herpes dating app makes things happen.

Date of experience: September 25, 2021
GB
1 review
4 helpful votes
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I have paid for a premium membership but cannot use the service. Most of the day, when I try and log on it won't connect. There's a window in the mid morning and late evening when I can get on. The rest of the time I reckon their server is overloaded. I have tried from multiple devices, and on wifi and data and it doesn't make any difference. I contacted PS customers services explaining the issue in full and attaching screenshots. They replied ' we can see you have logged on'. That was it! There's someone I want to give my phone number to on the site, but after that I will be cancelling my account. Shabby

Date of experience: June 5, 2021
Positive S. — PositiveSingles Rep
over a year old

Sorry for the inconvenience. Please contact us at [email protected] with your username on PS. We will carefully check the issue and resolve it for you.

California
1 review
6 helpful votes
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After creating an account, and paying for a premium subscription, I logged out, and logged in about an hour later, the site then complained of 'suspicious activity' and I am blocked from the site. I have no idea what that would be about. Why it thinks I could be suspicious, No 'spammer' is obviously going to pay $33 for a membership, they are going to use the free account. All I did after creating my profile and buying a subscription was browse for 10 minutes. So there is nothing suspicious about what I was doing.

I would seriously reconsider sending them your money, as they may keep it and deny access, and there won't be anything you can do about it.

DON'T COUNT ON GOOGLE PLAY to help either. They will not refund my money even after requesting the refund within an hour of signing up and being blocked from the site. If I had paid with a credit card, the credit card company would immediately refund the money if they didn't provide the service. I paid with google play and a google gift card specifically to remain anonymous.

UPDATE: They are now saying my profile content is 'suspicious', this is complete nonsense, as it's the same profile as is on their own other site MPWH that has had no issue. They are demanding my drivers license to allow me to use the site. Why would anyone want to give their Drivers license to a site that is for STD's. If the site gets hacked, your drivers license and information will be stolen, and you could be outed to the public. Also a good reason not to put photo's on such a site, just email them to a potential match.

Them accusing me of suspicious activity is obviously not true.

I replied to the site that I am an ideal user, always respectful to everyone, you can see this by viewing my activity on your other MPWH site. I told them they need to give my money back or allow access to the site, and that I never agreed to give anyone my drivers license.

Update: Well, I was surprised, but they have fixed it, I now have access. I've updated the rating above. Hopefully these issues do not return.

Date of experience: May 8, 2021
Positive S. — PositiveSingles Rep
over a year old

Positivesingles sets itself apart from other online dating platforms with its exceptional user-friendly policy. We understand the importance of customer satisfaction and strive to ensure a seamless experience for our users.

If you find yourself in need of a full or prorated refund within a reasonable time frame, or if you're unsatisfied with the service provided, Positivesingles offers convenient channels for resolution.

By contacting our customer service team at 1-416-628-1072 / 1-833-408-2593 (Toll-Free) or reaching out via email at [email protected], you can initiate the refund process or seek assistance. Rest assured, Positivesingles is dedicated to addressing these inquiries promptly, with a commitment to resolving your concerns within 24 hours.

For users who have made payments through the Google or Apple app stores, it's important to note that billing is handled by these respective platforms. If you require a refund in such cases, Positivesingles recommends reaching out to Google or Apple directly.

Our customer service team is also available to provide detailed guidance on the refund process and can be reached at 1-416-628-1072 / 1-833-408-2593 (Toll-Free). We will gladly assist you in navigating any billing-related issues and provide the necessary support.

Positivesingles prioritizes the satisfaction of its users, and our user-friendly policy reflects this commitment. By providing accessible avenues for refund inquiries and timely assistance, our platform ensures our customers have a positive experience and can rely on the support offered.

Illinois
1 review
0 helpful votes
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This site is better than some similar sites in the market. We have chances to know positive singles on this app everyday and we nearly find a partner for something special.

Date of experience: March 31, 2021
New Zealand
1 review
7 helpful votes
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The amount of restrictions on that site is honestly ridiculous. Not only can you not message people, but your profile changes are heavily moderated and censored; and even your username!
I wholeheartedly recommend Tingler to anyone considering using PS, because it's clearly designed in a way to not exploit a vulnerable community just looking to find love. None of those restrictions apply.

Date of experience: March 27, 2021
Positive S. — PositiveSingles Rep
over a year old

To ensure all PS members’ security, we have to manually review each profile and photo. We do not accept fake profiles. Any suggestion, please feel free to contact us at [email protected].

California
1 review
0 helpful votes
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I came across this website to find hsv singles, I have found my partner at this site. Thanks to the site. I have found my partner...

Date of experience: January 31, 2021
California
1 review
0 helpful votes
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This is best site in this segment, many profiles and the privacy is good. Just one word about this site. Simply great site.

Date of experience: January 31, 2021
Texas
2 reviews
13 helpful votes
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About a month ago I decided to take a break from Positive Singles. When I came back, made a new profile and attempted to pay the membership my payment wasn't accepted which led to me trying to contact the people that run this site. They never answered my inquiry but my profile was promptly suspended. When I asked them why my page was suspended I was told their system has detected unusual activity on my account (which is nonsense because I'd barely been back a half a day) and that I needed to "verify" which involved me sending them a picture of my ID. Against my better judgment, I did. This happened Dec 6. I have yet to hear from them. I have had issues with this site and it's parent company, successful match, many times in the past but have always let it go due to the nature and slight necessity of the site. But this behavior, during a pandemic when human connection on a emotional level is saving lives, is unacceptable and only shows the character or lack thereof of the people behind this site. A part of me believes discrimination is involved considering the way they handle or promote profiles belonging to white people is much better than how they treat the profiles of people of color. (Way better). Needless to say, I'm highly pissed and disappointed in them. Save your time, effort and money and give Positive Singles and MPWH a wide berth which is what I'll be telling to everyone I know that would have a need of such a site.

Update: Recently learned from an aquaintance that used the site that her pictures were stolen by the site and used for a fake profile. I wasn't surprised when she told me this considering there are plenty of people on the site that include a warning and threat of legal action on their page towards PS but it's still all very disturbing. Person shouldn't have to deal with such things when trying to establish a genuine human connection.

Date of experience: December 22, 2020
Positive S. — PositiveSingles Rep
over a year old

Please contact us at [email protected] with your username. We will carefully check the issue and resolve it for you.

California
1 review
1 helpful vote
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At first, I was reluctant to join this dating site because I thought it was not safe to meet someone like me online. But I finally placed a profile here and I wished that this dating platform for herpes singles could be different from other dating sites. To my surprise, this PositiveSingles dating site can really help me meet so many local singles that I haven't gotten the chance to meet in the real world. I also noticed that there were so many members who chose to share their success stories with us. So, I come here to recommend this herpes dating site to you.

Date of experience: December 21, 2020
California
1 review
1 helpful vote
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This dating site for herpes is really cool. It makes everything simple and possible for people like me to connect with other like-minded singles. I really appreciate this platform. Well done!

Date of experience: December 14, 2020
GB
1 review
4 helpful votes
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Positive singles
November 18, 2020

Its not working. It was working yesterday and hasnt all day. What a worst of my hard earned cash
Im a paid member i regret paying
No way of contacting the company

Date of experience: November 18, 2020
Positive S. — PositiveSingles Rep
over a year old

Thanks for your feedback. We checked with our engineers. Please try the following methods to see if it works on your end:

1. Clear Browser Cache and Cookies.
2. Update Browsers to Latest Version.
3. Check the System Time and Date.
4. Disable Browser Extensions.

Any problem, please contact us at [email protected] and we will resolve your issue.

North Carolina
1 review
18 helpful votes
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This site is disgusting, and you have to hope the owners/operators end up in hell. They defraud people with an STD who are simply looking for to find love and happiness. What is more low than that? Most profiles of attractive women are fake. That's to get men to open up their wallets and pay for memberships. They even have people who work there who send you messages making you think these attractive women are interested. BURN IN HELL MOTHER$#*!ERS.

Date of experience: November 15, 2020
Positive S. — PositiveSingles Rep
over a year old

We do not accept fake profiles and we manually review each profile and photo. If you find any suspicious accounts on PS, please don't hesitate to click REPORT when reviewing the profile. Any suggestion, please feel free to contact us at [email protected].

Canada
1 review
13 helpful votes
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Very little value
October 31, 2020

No one to talk to. Very few profiles with photos. I wonder if there are any robots pretending. Or just fake profiles to enlarge conten

Date of experience: October 30, 2020
Positive S. — PositiveSingles Rep
over a year old

We do not accept fake profiles and we manually review each profile and photo. If you find any suspicious accounts on PS, please don't hesitate to click REPORT when reviewing the profile. Any suggestion, please feel free to contact us at [email protected].

Canada
1 review
0 helpful votes
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This is one of the best website I've used in a long time. Quality is really good, and it is easy to use. Highly recommended!

Date of experience: October 30, 2020
California
1 review
0 helpful votes
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I have met a lot of intelligent and all around interesting people on the website. It's a great way to meet HSV friends with common interests, Maybe even a special friend. I would recommend this app to other living with STDs.

Date of experience: October 30, 2020
Pennsylvania
1 review
17 helpful votes
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Don't waste your time
October 17, 2020

The site is over price and no there isn't anyone to date because its the same people for the last 2 yrs.Its more dead then a grave site and it will put you in more depression then what you are in.The site dont care on helping people because everything is blocked off unless you pay 30$ and yes you will be wasting money to a dryer site then the desert. 0 star force to give them 1 star.

Date of experience: October 16, 2020
Positive S. — PositiveSingles Rep
over a year old

PositiveSingles has been online for over 22 years. The website spent a lot of money to build the No.1 STD online dating user base and provide 7*24 hours of customer service.

If you want to save a few bucks, it can be $15.99 per month. You can get significantly less expensive the longer the term you select. We have found that some people that purchase the one-month membership with Positive Singles end up sticking around for several months unless they have some great luck right off the bat.

We have 2+ millions members now. If you can not find enough profiles, you might have met a problem with your criteria. Could you tell us your registered email for checking or contact us again at [email protected]? We will investigate it right away.

Hong Kong
3 reviews
2 helpful votes
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A niche dating site for people with Herpes, HPV, HIV/AIDS, etc I say PositiveSingles is a perfect std dating site because I can talk with so many real peopel. It is just so easy to use. It has many useful features like chat group. It can offer us many chances to meet people who meet our needs and share life with. We talk hobbies, food, travel in such a friendly group. Do not care about fakers, they are on all dating sites. I hope I will find love in one day.

Date of experience: September 8, 2020
Hong Kong
2 reviews
3 helpful votes
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Overall I like this app
September 10, 2020

It's right one for herpes positive singles. If everyone answers quite a few questions you get a good feel for the other person. And there are some type of verification process to avoid a bunch of fake profiles on here. I've used many other dating apps before, and the VIP price of this herpes dating app is reasonable and a little bit lower than others.

Date of experience: September 8, 2020
California
1 review
1 helpful vote
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Good mobile version
August 20, 2020

The mobile version of the positivesingles website has a very good experience, mainly because it is more convenient to browse on a mobile phone.

Date of experience: August 19, 2020

From the business

The Best & Largest STD Dating Site & App for People with Herpes (HSV-1, HSV-2), HPV, HIV/AIDS & Hepatitis. Join for FREE and meet singles with STDs


positivesingles.com
Founded in 2001
Thornhill West, ON, Canada
+10
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