Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PositiveSingles has a rating of 2 stars from 114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PositiveSingles most frequently mention customer service, fake profiles and next day. PositiveSingles ranks 606th among Dating sites.
We monitor reviews for authenticity
I have been using positivesingles for two years. Fortunately, I have found the relationship I want. He is very humorous, optimistic and positive, and has always encouraged me to face life correctly. After knowing each other for 3 months, we finally Became lovers.
Met 2018 and married 2020 after years of searching and dating. It really can happen! DON'T GIVE UP! We are so happy! Engaged 6/1/19! Once we met we spent every chance we had together getting to know each other! SO, NEVER GIVE UP... JUST KEEP SEARCHING!
I am positive for HSV-2. So I'm not even interested in disclosing to a couple at this time! So for now I get the opportunity to play alone so I headed out to positive singles…. Met myself a sexy 22 yr old and I am 31 it was excuse me language $#*!ing awesome! It was so nice during our down time to also be able to talk about herpes together and the struggles we've both had! Before I was married I also met about 3 men off of there! So overall just sharing my good experiences with the site!
This site pretty much takes advantage of vulnerable users which are people with herpies, stds hiv and more they know were more vulnerable population that needs relationships so they charge way more than they would on other apps on purpose and purpose make sure you won't meet people in your area to make more money and kick you of the app if you don't keep subscription and spend money that no-one really can afford its a game the app more in it for them selves
In less than 24 hrs my account was locked because of unauthorized activity, or some b. S. from there. I was told to download my drivers license as proof of who I was. If in less than 24 hrs my account can be hacked, how protected is any of my information?! And why in the world would I send any more data, to be hacked?
Online dating scams – also known as romance scams or romance fraud – take place when someone believes they have made a connection or match through an online dating site or app – but the person they are talking to is, in fact, a scammer using a fake profile. The scammer manipulates or grooms the other person to gain their trust over time – ultimately so they can either ask them for money or obtain enough personal information about them to steal their identity.
Regardless of platform or app – Facebook catfish scams, Instagram dating scams, Plenty of Fish scams, Snapchat meetup scams, and so on. Online dating scams often prey on vulnerable users. You can contact PositiveSingles customer service at 1-416-628-1072 / 1-833-408-2593 (Toll-Free) to resolve your login problem. As a reliable online STD dating platform, we do care about our members' privacy and safety.
I used this site for a couple of years, and then out of the blue, they say I have violated the terms of use. Well I had not, and when asked they gave no answer about what I had done. I protested, they said well send a copy of your drivers license and we will reinstate you. I sent it, was back on, and a few days later, suspended again. Numerous emails and calls to customer service were ignored. Still suspended. I would give zero stars if I could.
Thanks for your feedback and sorry for your bad experience here. Could you tell us your registered email for checking or contact us again at [email protected]? We will investigate it right away.
Good luck trying to cancel a subscription
You give you instruction on how to do this that DO NOT exist
You have the right to cancel your subscription, without any penalty or obligation. For any full / prorated refund inquiries within a reasonable time frame or if you wish to make changes to your PREMIUM MEMBERSHIP please contact our customer service at 1-416-628-1072 / 1-833-408-2593 (Toll-Free) or email us at [email protected]. Usually, we deal with your requests within one business day.
I am not happy that my account was deleted for no reason today so I want to expose this company for what they are, are scam! I have been a member of this site for 12 years and can tell you that 80% of all new profiles are fake. When I logged into this website daily I flagged a minimum of 25 fake profiles in less than 10 minutes. I previously owned a STD dating website so I can spot a fake dating profile a mile away. This website created tens of thousands of fake profiles when it launched the site so users would pay to contact fake profiles.
I was an affiliate of this company for years until today when my dating account was deleted. Now instead of promoting them I am going to publish thousands of these truthful reviews warning others and exposing this scam for what it is.
This site is not based in Silicon Valley, that is nothing but a mailing address. The owner of this company is a Chinese national and all employees are in China. How do I know this? Because I tracked them working on my positivesingles affiliate dating website and performing customer service. I saw they were from CHina by analyzing the website tracking scripts I have installed on the website.
This company has been a fraud since it launched it tens of thousands of fake profiles and it is a fraud now. If you want your personal information in the hands of the Chinese government then by all means join this website.
Members have the right to cancel their subscriptions, without any penalty or obligation. For any full / prorated refund inquiries within a reasonable time frame or if you wish to make changes to your PREMIUM MEMBERSHIP, please contact our customer service at 1-416-628-1072 / 1-833-408-2593 (Toll-Free) or email us at [email protected]. Usually, we deal with your requests within one business day.
Was already in a horrible spot, and the site made it impossible to connect unless you paid a MASSIVE 45 dollar monthly fee, so I desperately paid and by the end of the day they had deactivated my account with no refund! They should be ashamed of running a scam like that! I'm beyond upset about my situation and now even more so that I've been degraded and used because of my desperation. They promote hope, yet strip you of it. If I could give less than one star I totally would. They are disgusting, don't even make an account.
If you want to save a few bucks, it can be $15.99 per month if you choose the six-month package term. You can get significantly less expensive the longer the term you select. We have found that some people that purchase the one-month membership with Positive Singles end up sticking around for several months unless they have some great luck right off the bat. If you are not satisfied with PositiveSingle's premium service, you can get full / prorated refund inquiries within a reasonable time frame.
And now they suspended me and I can't even try to open up a new account cuz I want to pay for it they won't even call me to resolve the issue so I can get back on and try to find somebody for me
Positive Singles provides the best refund policy in the online dating field. Users can contact PositiveSingles customer service at 1-416-628-1072 / 1-833-408-2593 (Toll-Free) or email us at [email protected]. Usually, we deal with your requests within one business day.
At least twice a week I get an email saying I got "new" messages, when in fact I do not have any new messages. They just want you to log on to their site. PS does not care how this might make a person feel to think they have an interested party just a couple of clicks away, only to find out no one is interested in you. A bit "scammy" if you ask me.
Hey Merry! We're so sorry to hear about your experience on the site. Thank you so much for making us aware. We would love to speak with you directly and take a closer look into this problem. Please send us an email at [email protected]. We have an amazing Support Team on standby ready to assist you.
I was on the site for over a year and kept paying their pricy membership with the hope of finding love. I got depressed dealing with shady people. I used to run background checks and almost all guys I checked, 20 in total are violent offenders. The site has dangerous people who pry on desperate women looking for love. Watch yourself as a woman. I left after realizing how dangerous it can get for a woman. I don't know if the site owner or admins know about the infiltration of these aggressive and demeaning. People on the site. Woman I warn you, watch yourself on that site. I am giving them a star because there is no zero star, scary site, avoid it!
Hey Tammy, your opinion really matters to us, so thank you for taking the time to leave this review. We apologize if the activities of some members have negatively impacted your experience on our site. We are working hard to improve our service, keeps away unserious users and filters out scammers. If you find any scammers or offenders, please block them and report to us. Please email us at [email protected]. Our team will help you as soon as possible!
The so-called "2 318 900+ members registered on the site" isn't exactly truthful -- it's outright misleading.
The majority of the members are either inactive and/or fake users without a profile picture. Most people discover earlier on how poor the Positive Singles experience is & then leave to never return. If PS was fair, they'd boot people off of the site after having been inactive for more than six months. But that would interfere with their ability to market the site and bolster their user count.
In your first two to three pages of search results you'll find people who were recently active to last logged in more than a week ago. You'll have one to two pages of people who were last logged in two weeks to more than a month ago. And then you'll have over ten+ pages of users who don't have a picture assigned to their profiles (and usually last logged in more than a month ago). These profiles supply the bulk of the over 2 million+ users PS likes to brag about having on their site.
If you absolutely HAVE to buy a membership, please just purchase one month, you'll regret purchasing a larger membership. A one month will allow you to message every local you're interested in at least two to three times before it expires (good luck getting a reply back from someone who hasn't logged on in over a month).
Positive Singles is literally a derelict ghost town of abandoned profiles. User retention doesn't seem to be one of their strong suits. I wouldn't recommend using this site, but I would strongly advise against paying these parasites anything. They profit off of exploiting people suffering from a horrible, stigmatizing condition. Pay, and use at your own discretion.
Hi Jim! Thank you for your feedback! When you set your specified distance criteria, you will see the people closest to you first. As our app continues to grow, you will start to see more people in your selected area. We are constantly working on improving our features so your feedback is very valuable to us. We appreciate your patience as we continue to grow!
Don't believe the statement that this is a Silicon Valley company. This is a lie. This company is wholly based in China. All employees are in China and the owner is a China national. All profile and personal info of all members is in the hands of the Chinese. I would not be surprised if the Chinese Government is not getting profile information as well. Everything about this company is a scam including the tens of thousands of fake profiles they created when they launched the site. This only thing this site wants from you is your money. How do I know this? I use to be one of their marketing partners!
For more than 23 years, Positivesingles has been a trusted and reliable brand within the online herpes community. Its long-standing presence has solidified its position as a leader in providing support and connections for individuals facing this common condition. As a multinational corporation, Positivesingles has established local offices in key locations such as the USA, Canada, and Singapore, ensuring that its services are accessible to a diverse range of users.
It's important to note that as of now, Positivesingles does not have an office in China. However, its global reach and commitment to serving communities worldwide remain unwavering. By offering localized support through its offices in various countries, Positivesingles demonstrates its dedication to meeting the unique needs of its members across different regions.
The extensive experience and international presence of Positivesingles make it a reliable and trusted resource for individuals seeking connection, support, and understanding within the online herpes community.
I'm a real person, using the free version of the app. Had been sparsely messaging a user when he asked to continue our messaging on snap chat, to which I told him I barely use. Fast forward two days later when user deleted me as a friend on snap, so I messaged him on PS. He was angry as how long it took me to respond and claimed that's why he had removed me. No big deal. We continue chatting then he sent me the most foul, rude and unnecessary message calling me names and being downright ugly to me for no reason other than he was angry? And then reported me. I tried contacting PS support to report him, instead I was suspended. I wrote to PS customer support to which I received:
" We have checked some unusual details in your account and detected you as a
Scammer. We strictly prohibited scammers from our website/App.
Best regards,
Bond"
I'm a real person, not scamming anyone. What the actual **** is going on? I don't get it, it's hurtful to encourage and defend abusive users and throw away actual people who are looking to meet people. I'm blown away by this. Tried calling customer support, no answer. Tried again, someone picked up then wouldn't say anything. I'm speechless treatment of women like this is applauded and supported. Shame on you PS. Horrendous treatment, ladies stay away. This site is dangerous and run by someone who is morally bankrupt and has no conscience.
Thanks for your feedback and sorry about your bad experience here. Could you tell us your registered email for checking or contact us again at [email protected]? We will investigate it right away.
I subscribed for a 1 month membership. I canceled a week before renewal date. They have drafted money from my account for an additional 3 months. They supply customer service email address that does not respond. I submitted 5 emails requesting a 3 month refund. I have called customer service phone number and no one answers. Their site explains "no refunds" if u cancel through your bank. So far... 3 additional charges have been made... no phone answer... no refund... no customer service email response. So I am about to cancel through my bank. I will not be refunded, but at least these leaches will get no more money from me. I discourage ANYONE considering this site from signing up.
Thanks for your feedback. Please make sure you have sent us your feedbacks to the right email [email protected]. Could you tell us your registered email for checking? We will investigate it right away.
This site is a need, but I so wish it were not. I agree with all the other comments about the site in terms of the use and look of both the website and app. The website is clunky to be honest the filters is not the best. The app is not much better, as it lags quite a bit and there is no real frills with it. In terms of membership and responsiveness, I agree with other's have said. The site is an effort in frustration that must be undertaken. I do not live in a small city by any means and still responsiveness is minimal at best or at least in my experience it is, and I really do not think I am that bad looking of a guy. This site again is needed as there is not a lot from an alternative perspective that I know of, but I would rather do without it as it really makes a stressful situation much worst.
Thanks for your feedback and sorry about your bad experience here. We are endeavoring to improve our services, including the filters on both the website and APP. If you have more details to share, please feel free to contact us at [email protected]. Any suggestions would be greatly appreciated.
These people continue to charge my card every month and I have been asking them to stop but they do not answer and do not stop.
Bad Site to do business with.
Thanks for your feedback. You can cancel the auto renewal anytime. For cancellation, please go to "Membership Settings" after login or by contacting customer service at [email protected] and we will deal with it right away.
Been on Positive Singles site for 10 years. The site is riddled with FAKE profiles of women who look good but are not real, they ask for money, seek private information, and are just scammers. There is a fake profile reporting tool on the site but the site Admins cannot keep up with the fake reporting, and new profiles that are fake as they do not screen them. It's a giant mess.
Thanks for your feedback, firstly, sorry about your bad experience here. We do not accept fake profiles and we manually review each profile and photo. If you find any suspicious accounts on PS, please don't hesitate to click REPORT when reviewing the profile. Any suggestions, please feel free to contact us at [email protected].
I wanted to get back into the dating world post diagnosis and thought this was the best site due to multiple recommendations through a Google search. Might be due to the fact that they have an affiliate program, ugh.
I was browsing for some days and even got a few matches. I never pay for dating sites so I was fine with waiting for a premium user to message me. The problem is after completing my profile with my personal experience, the next day it said my account was suspended. The site and their email after contacting them said due to suspicious activity.
But I literally put real photos while most people had no photos or faceless photos yet somehow I was the problem? The only thing could be not replying to messages from people I wasn't interested in. People way outside of the perimeters I set for my search like age was set to 35 max and I got people 60 years old messaging me. Of course I'm not going to reply.
Anyway the reason for the review, truly is because they asked for drivers license or passport verification in order to lift the account suspension. I found that incredibly odd for a site that was pretty much for people wanting to be anonymous. We don't even use our first name just a username and a postal code. In the email they refer to me as member so support doesn't even know my name!
So what is ID going to do exactly when nothing on my ID would verify who I am based on my profile. Besides the photo but literally everyone's government issued photo ID looks nothing like their social media picture.
So I had to do a proper customer review search and here I found other people talking about being scammed and asked for ID. Very suspicious. Wouldn't recommend.
Thanks for your feedback. We are very sorry that your account has been suspended. Please contact [email protected] and we will get your problem resolved. To ensure all PS members’ security, we have to verify users' accounts that have suspicious activities. Although we will absolutely keep your ID confidential, if you are still concerned about privacy, you can opt for another 2 verification methods. Take a photo of yourself holding a sign-up with today's date, username, email address, and the name of the website. You can also call (416)628-1072 to verify the number you've registered your account with.
Answer: PositiveSingles.com is the No. 1 STD dating site and all of profiles will be manually approved by the customer services department. We do not accept any fake, frauds account on our site. If you find any, you can report to us without any hesitation.
Answer: To better assist you, please provide us with either your username, registered email address, or phone number associated with your account on our site. This information will help us locate and review the necessary details for further assistance.
Answer: Dear member, thanks for your feedback. It means the member is online within 3 days.
Answer: Please feel free to contact us at [email protected] and we will get back to you within 12 hours.
The Best & Largest STD Dating Site & App for People with Herpes (HSV-1, HSV-2), HPV, HIV/AIDS & Hepatitis. Join for FREE and meet singles with STDs


PositiveSingles has been online for over 22 years. The website spent a lot of money to build the No.1 STD online dating user base and provide 7*24 hours of customer service.
Dear Jamie B, if you want to save a few bucks, it can be $15.99 per month. You can get significantly less expensive the longer the term you select. We have found that some people that purchase the one-month membership with Positive Singles end up sticking around for several months unless they have some great luck right off the bat.
Positive Singles also provides bonus premium membership to lots of users. To earn a bonus PREMIUM MEMBERSHIP, here are some tips:
• Share dating advice and safety tips
• Propose quality suggestions
• Share / promote us on social media sites
• Write promotional articles or press releases
• Recommend a partnership with other related sites.
You have the right to cancel your subscription, without any penalty or obligation. For any full / prorated refund inquiries within a reasonable time frame or if you wish to make changes to your PREMIUM MEMBERSHIP please contact our customer service at 1-416-628-1072 / 1-833-408-2593 (Toll-Free) or email us at [email protected]. Usually, we deal with your requests within one business day.