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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

California
1 review
4 helpful votes
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Buyer Beware!
October 13, 2018

I had some good experience at first. Then 2 very bad experience. No one to talk to and they do not answer emails. I am out some money that is significant to me. NOT AN EBAY NO BUYER PROTECTION! BEWARE!

Date of experience: October 13, 2018
Texas
1 review
2 helpful votes
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Never had a problem
October 11, 2018

I have purchased from a couple sellers and it is a normal transaction like any other site. Never had an issue with poshmark thus far.

Date of experience: October 10, 2018
Texas
1 review
4 helpful votes
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Bought a few things that were available and paid for it, then receive an email few days later stating- item not available- and refunded money. Received some items that do not fit the description- all items you MUST pay shipping. I purchased a pair of boots- said they were new- see pic on what they shipped me-- so all in all i tried a few things to give the site a shot. After a few weeks- hard PASS on POSH!

Date of experience: October 8, 2018
Maryland
1 review
3 helpful votes
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My very 1st order was a pair of jeans. Yup... never received them. I cancelled the order as they were never shipped and I have yet to receive my refund. Customer service says they put the refund back in my Venmo account. Nope still waiting.

Date of experience: October 4, 2018
Washington
1 review
6 helpful votes
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Giant Scam
October 3, 2018

I bought shoes, sent in the wrong color. I applied for a refund same day. No response, on the third attempt they said it was too late to return. They said they requested photos, which they did not and could not prove to me they had been sent. I will dispute this charge on my credit card. STAY FAR AWAY FROM THIS COMPANY, THEY HAVE NO INTEGRITY OR HONESTLY

Date of experience: October 3, 2018
Illinois
1 review
4 helpful votes
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Poshmark=Rip Off!
October 3, 2018

First and last experience-never again. Ordered ladies dress pants, received children's pants. Poshmark refused my refund request. Twenty-six dollars wasted.

Date of experience: October 2, 2018
New York
2 reviews
5 helpful votes
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Ordered pair of nursing shoes and waited 9 days but seller never mailed out and Poshmark did charge me. They don't refund until after 7 days. I will check credit card to make sure they refunded. Also didn't realize until later, you can't return wrong size. Amazon prime so much better and no hassles. Will unsubscribe Poshmark especially seeing all these bad reviews.

Date of experience: September 29, 2018
Texas
1 review
3 helpful votes
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Asked for help, got none
September 29, 2018

I wanted to purchase a silk top, but the site would not allow me to buy now or mark an offer. So I asked for help. I explained the issue. The wonderful support staff came back with sent a screen shot after 2 full days. There was no screen shot to send... Of course the item sold I will not shop from them, not worth the hassel after trying to buy something for 3 days

Date of experience: September 29, 2018
New York
2 reviews
4 helpful votes
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NO CUSTOMER SERVICE
September 28, 2018

I attempted to sell a few items on Poshmark. When I had issues, even after emailing the "Customer Service" address listed, no one ever responded. Basically the experience was a huge waste of my time. They obviously have no interest in creating a user friendly environment. There are a lot of creepy people trying to low-ball you at every turn. By the time you pay their fees, you would probably do better at a rummage sale.

Date of experience: September 27, 2018
Nevada
1 review
8 helpful votes
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I ordered 2 items. One was charged to PayPal and it was not available so I was refunded. The other item was charged to a Credit Card and it was shipped. Then my credit card was charged over $50.00 and Poshmark does NOT return phone calls or emails.
I put this information on their Facebook page and they said they would contact me immediately but, nothing.
Now they have TV ads. Maybe they pay for this with money stolen from customers!

Date of experience: September 26, 2018
Pennsylvania
13 reviews
60 helpful votes
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UPDATE - Beware: CC Hacked TWICE via this Site!
September 26, 2018
Updated review

UPDATE for THIS TIME - Am venting/providing a caution re this site: All my previous comments remain; beware of "nasty/extremely unprofessional" sellers, but can get good deals, with awesome sellers - just review "love notes", and ask their email-only Cust Svc (one-day response) on other ways to check up on a seller. Otherwise: I've just completed my SECOND, yes - SECOND "Incident Report of Fraudulent Use of CC" with my CC firm -- This is 2nd time my card has been hacked FROM THIS SITE, and used to buy stuff. --- So, this is a suggestion RE THIS SITE (unfortunately) - PAY THRU Paypal, not with your CC directly, to minimize your chances of your card being HACKED! --- This SUGGESTION is NOT a guarantee, but I've not had a problem with PP/Ebay since being a customer&seller, over a decade.

Date of experience: September 26, 2018

OK; Take care w/ Sellers
May 20, 2017
Previous review

Made 1st purchase today; Sweet, verified seller ("top rated"), got good prices on a bundle. Site's rather-recent revamped look and policies are an improvement over original: Ship cost is standardized for 5 lbs, and good for bundle from 1 seller; Site now does not encourage trades-the latter was a bad idea anyway, and now has "customer guarantee" before releasing funds to the seller - GREAT idea (like Tradesy). Lastly, communication with site itself is only via email; got an answer to a? A few days after inquiry-At least they make an effort (so far)! Had reviewed other recent comments, and agree that buyer's experience is dependent on the seller - lots of sellers are irresponsible (ADD-challenged "young adults"), and they just disappear after they post their items, and/or they mis-advertise, etc = bad sellers. You can ask about their ratings; its "some" small guarantee about their conduct and listed items. Another slight annoyance for me, but I guess part of the site's "charm"---People can just chat away endlessly, and off-topic; another "social network" I don't need. Otherwise, an OK site for used clothing and accessories if you're careful about the seller, and with their improved buyer protection policies.

Date of experience: May 19, 2017
Virginia
1 review
5 helpful votes
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Poor support
September 21, 2018

If I could give a zero star review, if I could. I was with Poshmark for years, selling and buying. I had a 5 star rating - always. I had a person purchase a designer scarf from me and request a return because she thought the color was off in my pics. She posted her own and they were clearly darker than my scarf. Anyway, Poshmark had the opportunity to deny the return, instead, they sided with someone who just joined and used a fake name and had zero items for sale. So, bottom line is Poshmark will NOT support their loyal, money making, 5 star clients. The other person kept my designer scarf for 2 full weeks while Posh took
Their sweet time making a decision. Who knows if I'll get my Burberry scarf back now. One thing is for sure, I will never support Poshmark again. I was very supportive until they turned their back on me. My reviews said it all. My items were all as described, never a complaint about my pics and color. Stay away unless you don't care about being supported. There are other online consignment stores out there. Find one your who support you back!

Date of experience: September 20, 2018
Florida
1 review
4 helpful votes
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We sold a few items on Poshmark and have asked for our check but Poshmark will not send us the funds. We sent emails but there is never a response. There is no phone number, so you cannot call them. Do not use this company. They do not pay you and you cannot speak with anyone.

Date of experience: September 20, 2018
New York
2 reviews
3 helpful votes
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Stay away from Poshmark!
September 16, 2018

If you don't get your money out, please please file a complain through BBB they solve your problems less then 24 hours! Poshmark will close your account after that, that's ok! Mercari is a good place to make busniess. They have 7/24 phone friendly customer service. With a waiting time but that's ok, instead tons of not replied emails from Poshmark!

Date of experience: September 16, 2018
Florida
1 review
5 helpful votes
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No integrity
September 15, 2018

Poshmark has no integrity. I left a rating of a posh Ambassador because she was very rude and just because Poshmark makes money off of her they erased my rating. It's unbelievable that Poshmark allows this to happen just because they make money. It is not the way to do business your business will prosper if your customers are happy.

Date of experience: September 15, 2018
California
2 reviews
12 helpful votes
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Scam
September 14, 2018

Purchase brand new grey Uggs Aug 28 for $90. Pick up PO Box on Sept 5th. Uggs had been worn. I emailed Postmark immediately with attached pictures. I have been emailing Postmark every since. Had communication with seller do not except money. I want it returned to me. Postmark email me to Sept 15th saying it was to late. The money is with seller, so no refund.

Date of experience: September 14, 2018
New York
1 review
4 helpful votes
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Don't buy from them
September 14, 2018

Item did not fit like in picture and was poor quality. Unwilling to return stating " Unfortunately, this case does not qualify for a return because:
- fit issue is not a valid return reason" did not offfer exchange for different size or credit.

Date of experience: September 13, 2018
Japan
6 reviews
66 helpful votes
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Poshmark is a ripoff
September 13, 2018

I recently bought a dress from *******@Poshmark, and it was totally misrepresented. The dress said red, but showed a dark wine color. It looked really cute. I received the dress, and it was VERY cheaply made, and it was a bright tomato red. NOT CUTE. I had paid thru Paypal so I contacted them that I was leaving on a business trip out of country. They saw no problem. But Poshmark approved the return AFTER I was gone. They told me that I had 2 days to return it... yes TWO days. They wouldn't answer my several emails, telling them I was in Japan, until they said I could no longer return the item. They told me to keep the dress, and gave me a very generous credit of $10. THAT IS SARCASM.

I will NEVER buy from Poshmark again. Beware of the misrepresenting of this site. It's a scam. They don't help the people with any kind of buyer's protection.

Attached see what I thought I was getting, and the 2nd is what I got. BEWARE

Date of experience: September 12, 2018
Texas
1 review
4 helpful votes
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Scam
September 12, 2018

They have a bot responding to emails and it's very obvious they don't care
Poshmark attitude is "you bought what you bought not my problem"
How can you run a resell website like that!?!
Bought loubation shoes, obviously they were fake and they favored the seller
Like many people say the item doesn't go through Poshmark so sellers can abuse/trick/deceive buyers!

Date of experience: September 11, 2018
Connecticut
1 review
8 helpful votes
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No payment after 30 months
September 12, 2018

I sold a women's dress back in April of 2016. Still waiting to get the payment. There are no customer service phone.
They are running operations with bare minimum. No one responds to the emails. How is Posh mark still running? Referring to BBB and Dept. of Consumer Affairs (CA)
The company needs to be shut down for duping consumers. Corrupt practice. The company is shady with shadier business practices. Mostly run by H1B and other guest worker visas going by their website.

Date of experience: September 11, 2018