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Popreal has a rating of 2 stars from 481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Popreal most frequently mention customer service, tracking number and credit card. Popreal ranks 293rd among Kids Clothes sites.
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This website is a scam. At checkout you will not be given the total amount or a shipping method until after they charge your card, There is no option to call and they take DAYS to respond to emails. I emailed asking to cancel an order immediately after this happened to me, messaged for a week after. Got a couple of responses asking if I was sure I wanted to cancel and then nothing until today saying, they shipped the order yesterday and it would take weeks to get here and then i could refuse the package, however they wont refund until they get it back (another month later). Stay away. Filing a claim with my bank!
I ordered the mommy and me sweat shirts 11/3/2018. Today is 12/2/2018 and I have not yet received my items. I emailed the company and they said it on the way and gave me a faulty tracking number. Save yourself the headache and do not order!
Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal
I ordered dresses for my daughter and I over a month ago and still have not received them. They keep telling me my order has shipped but nothing has arrived. It is outrageous that two small items would take so long to arrive. Will never order from here again.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal
We had ordered 2 tshirts for my daughter (13months), the site said 5 days delivery, it turned out 4months with a lot of mailing and recieving a lot of 'robot replies' (same mail 10 times...) After 3.5 months i opened a claim on paypal and suddenly our order was shipping... Very bad site/shop
Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal
I recently received my order and I'm so happy with it. Pistol Clothing was easy to work with and understood exactly what I was after. I would definitely go to them again next time I need any printing done. Quality products, affordable and fast!
Thanks for sharing your shopping experience here.
We're so happy you're satisfied with our service. We'll always try our best to do better and better to serve each customer.
Thanks again.
Nice day!
Popreal
ATTENTION DE VRAIS VOLEURS! Commande passée en février 2018, demande de remboursement faite en juin car rien reçu. À ce jour remboursement toujours pas reçu bon plus! Ils me mènent en bateau! C'est tentant mais franchement, ne prenez pas le risque!
NEVER had such a BAD experience with anything i ordered in My LIFE...
2 WEEKS PAST AND IM STILL WAITING FOR SOMEONE TO TELL ME WHY MY ORDER HASNT EVEN BEEN SHIPPED OUT... I NEEDED THE DRESS FOR MY DAUGHTER BIRTHDAY WHICH IS THIS COMIN SATURDAY 11/24 AND STILL DONT HAVE IT
SOOOOOOOO MAD
Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal
After studying reviews, I ordered a size smaller than usual. I'm happy with the size 1 for my 2 yr old. I'm also very happy with the design. I needed to cut a LOT of loose threads, but looks perfect now. I think it's adorable! Great deal with Pop real
Thanks for sharing your shopping experience here.
We're so happy you're satisfied with our service. We'll always try our best to do better and better to serve each customer.
Thanks again.
Nice day!
Popreal
On the first day i wore it. I got a lot of comment and a lot of likes and my friends too were eager to also order for the same thing. The fabric is great for the travelling. Love the style.
No other place to recommend for the best outfit to this place. I really commend your efforts
Thanks for sharing your shopping experience here.
We're so happy you're satisfied with our service. We'll always try our best to do better and better to serve each customer.
Thanks again.
Nice day!
Popreal
This company has poor customer service. I cannot rate the products because I never recieved anything and when I requested a refund, they provided one excuse after another. So quick to take money but did not address my concerns in a timely manner. Ultimately, after giving them nearly 3 months to fix their issues, I had to contact paypal for a refund. I had a much better experience with the Patpat company and good quality service with products I like.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal
I ordered at the beginning of the month, paid extra for really delivery. I still haven't received anything. They told me my package was on it's way a week ago and wanted me to delete my last review. This place is awful. Good luck people.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal
This nightgown is exactly why I hate buying clothes from Popreal. Doesn't it look all soft and flowy in the picture? Weren't some reviews claiming to just love it? It's stiff and I am sure it will not be going in the dryer. You can find softer better ones and I don t even like shopping there. Keeping it and gonna try to soften it up because it's such a pain to mail things back.
I wa happy to receive my product really fast and the pack was perfectly done. I loved the items in all they particularity. I will recommend to all my friends
Thanks for sharing your shopping experience here.
We're so happy you're satisfied with our service. We'll always try our best to do better and better to serve each customer.
Thanks again.
Nice day!
Popreal
I ordered matching dresses for me and my daughter. I was not sure how the fittings will be but I was awestruck after the delivery. We both tried the dresses and the fittings are just perfect. The fabric is very soft and smooth. Just perfect for my lil daughter. Will order more dresses from here in future.
Thanks for sharing your shopping experience here.
We're so happy you're satisfied with our service. We'll always try our best to do better and better to serve each customer.
Thanks again.
Nice day!
Popreal
I ordered a dress for my daughter in May. Shortly after i requested a refund which they said i would get in 7-15 days. It is now November and i keep getting the same email saying to wait for a few more weeks as they are having problems with their refund system! This website is a scam! The message they sent me everytime were the exact same copy and pasted message and the number they have on their site does not work! I work hard for my money and it is sad that this site is stealing from people like myself. If i can help at least 1 person stay away from this site i will be happy!
Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal
Popreal is an online fashion boutique for newborns, toddlers and kids. Their products are original, high quality and exclusive.
Thanks for sharing your shopping experience here.
We're so happy you're satisfied with our service. We'll always try our best to do better and better to serve each customer.
Thanks again.
Nice day!
Popreal
Absolutely adorable outfit. I bought this for my daughter to match me at Comic Con and the leggings are identical to mine. Great quality (way better than I expected)! I cannot wait for her to wear it. I got this dress very soon. I highly recommended buy from pop real.
Thanks for sharing your shopping experience here.
We're so happy you're satisfied with our service. We'll always try our best to do better and better to serve each customer.
Thanks again.
Nice day!
Popreal
I had the worst experience with popreal.com and their costumer service. I made an order at July (items were for summer) but received them only at the end of august, which means they are basically not needed anymore. They sent them in 3 seperate shipments, because as they told - it was faster since some of ordered items was not available. Then I received a letter that two of my purchased items are out of stock, they offered to choose another item for 17 or get 20 coupon, I chose another item, but didn't received it. Contacted them again, once again they said sorry and offered to choose another item, I was more than annoyed... But I chose another item again. And guess what? September 22 still nothing... Contacted them and told I will not wait any longer, and I want a refund, but they offered me a coupon again! I said I will never purchase from the shop again! And then they tried to tell me that it will take very long and I should choose a coupon AGAIN. I asked for a refund, and they told me they will refund 5... I was shocked, I lost 17 purchases items and they are trying to refund me only 5... I was more than angry! And somehow all the purchase history is gone from my account, so I had to make screenshots of e-mail they've sent me to proove it wasn't 5.
People, don't waste your money and time, the quality isn't worth it, if you're from Europe your christmas items probably will be there by the time of summer (and probably will be missing something).
DISAPPOINTING
Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal
A while ago I bought at this time and my experience was very good, the service was very friendly for all my concerns about clothes and sets, and the quality of the clothes is excellent, the colors and the sizes quite assured, I send a lot economic and hassle-free all without hassle
I received a part of my order after 3 months. Very bad quality. Returned it.
Now, 10 months and 20 emails later: never got my money back.
Scam.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal
Answer: All of the fantastic reviews were left by people who's 1st language is not English. Notice the questions that are answered by Popreal Reps also do not write well in English. What a joke. Sad they have to leave their own positive reviews
Answer: Dear, the items get the permission to ship out after three times quality checking, so it will take 5-7 days, and the shipping usually take 7-14 days, but for some remote areas, the shipping may take s little longer time, for dubai you could get your item within 30 days, if you have any question, you could feel free to contact us, thank you.
Answer: Hi Laterika, can you tell me your order No., let me check it for you right now.
Answer: Hi, I would like to clarify your concern. Would you please tell us the specific question you want to ask? Thank you
Answer: Could you please tell us your order number so that we can help you to check it? Thank you.
Answer: Dear customer, Thanks for your questios here. I have checked your order and sent an email to your registered eamail address, could you please Check your inbox later? Thanks for your understanding in advance. If you have other questions, please reach out to [email protected]
Answer: Dear customer, Thanks for your question here. I have checked your order, our customer service has applied for the refund USD16.54 for you. Please note that it usually needs15-20 working days for our financial department to process your refund. We will keep you informed when the refund is completed. I'll keep following this matter all the time until you receive the refund. If there is anything I can do to help, please just let me know. I will try my best to help you.
Answer: Hello, thanks for your question. It depends on the shipping method you choose and the items processing time on the website, thank you.
Popreal exclusively offers cheap baby clothes and fashion matching outfits, here you can find newborn baby clothes, cheap toddler clothes, kids clothing and essential accessories with high quality at the low price, come and shop now!


Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal