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Pop Fit Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the inclusivity of sizing, comfort, and appealing design features such as pockets in their leggings. Many customers express satisfaction with the product quality, particularly regarding the fit and durability. However, significant concerns arise around customer service, particularly issues with sizing inconsistencies, a lack of effective return policies, and difficulties in resolving shipping problems. The negative experiences related to customer support and product returns overshadow the positive sentiments, indicating a need for the company to enhance its service approach to improve overall customer satisfaction.
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This company has the worst customer service I've ever encountered. Once when I was on their site on my phone I clicked to buy an item; when the order went through the size was wrong. I immediately called and told them that size wasn't the size that I had clicked to order and I wanted to cancel or change the size. They told me it had gone through and there was nothing they could do about it. That item was terribly uncomfortable and they wouldn't take it back. They have a "wish list" for you to indicate items you want to be sent, but then instead they send you stuff you don't want, sometimes defective stuff with sewing issues and charge you $32 for it... sometimes when you try to return or exchange items they send you a link but it doesn't actually go to a shipping label... if you aren't on top of it (because you're fed up and occupying yourself with other parts of life that are less frustrating) when you contact them to let them know you're still trying to make a return they'll ever so sweetly tell you that it's too late now and you're stuck with the defective crap they sent you that you never wanted.
They send you a bogus tracking number and don't take any responsibility for their error. Complete waste. I knew I shouldn't have ordered. I contacted BBB.
There was a slight error in my address (one wrong number in zipcode). Popfit clothing's website did not validate the address to make sure it was correct. The product was sent back to them, I never got a refund, and then they immediately cancelled my subscription without my permission.
Although the material of the athletic pants I got was not super cheap feeling, the pants that came looked cheap and looked nothing like the picture of what I had ordered. Total waste of money.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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