PoolWeb

Do not do business with this company. I ordered a $500 part from them and although FedEx shows it being delivered, I never received it. FedEx takes pictures of all of my deliveries. Contacted them and they essentially said sorry and would not refund money. They should have insured the package and required a signature for an item worth $500. I have called their customer service department and asked to speak to a supervisor, and no one has returned my call. They actually asked me to fill out a police report. I said why, I don't know if it was ever delivered.

I ordered a Hayward pool light from them and they sent me a much cheaper light which wasn't the one that was advertised on the Internet site that I clicked on. When I emailed them to correct the problem they told me I received exactly what I had ordered. Lies! I can't believe google has them marked as a trusted store because what they did to me was complete false advertising they should be banned from google

If you pay extra for next day shipping it doesn't matter gets there same time. They may ship it via a next day postal but wait 5 days to ship it from their store. I will not use them ever again.

I ordered a crucial part for my pool because they offered overnight delivery. Because it was a Friday it did not arrive until Monday with a fedex charge of $38.00. They knew before sending that it would not arrive overnight. I will never order from them again.

I purchased a cover for Jacuzzi cartridge filter tank and the cover was 3/8" out of round. I was told the cover met manufacturer guidelines and therefore was not defective. I asked if I should pound the cover on with a rubber mallet and see what would happen and was told that was my decision. Since there is no doubt the unit would leak if I did that, I decided to send the cover back, but shipping cost is up to me. Since the cover is defective I don't undeerstand why I should pay to have it returned. I'd give this review 0 stars if that was an option.

I waited 7 days for a gasket it arrived ten minutes ago nothing wrong with a packaging but the gasket inside has a gash in it they're making me go through the warranty department and they also will not let you leave any negative reviews on their site I'm sorry but it will not let me upload a picture or a sale receipt

Shown products are missing parts increasing the cost advertised by 30% for complete products. See Poolweb solar pool cover clips…reel clips not provided.

Their website is nothing but lies. Placed an order only to have it cancelled because the information on the site was incorrect and they refused to honor the purchase even though they have the items in stock.

Purchased what was suppose to be a replacement hose from sand filter to pump was not right piece, was charged a total of $41.00 then it cost me $8.00 to ship back, I was refunded a total of $24.00 and some change, so it cost me $25.00 for nothing, I think this company is a scam!

Items marked "in stock" and then customer service lies and said it wasn't in stock and charges and outrageous restocking fee when we finally received the product 2 months later. Stole over $200 of our money. Will never order from here again. Buyer beware.

PoolWeb Agent said that she would show the pictures to the shippers and make sure I got the right item, In addition, I had called the Hayward people an described the size and number of bolts (30) and color. They gave me a number which seemed to be right which I gave to PoolWeb whom they said had the item, with the pictures and description. After having to send it back I asked Hayward if they could help, and was told that my my item was no longer manufactured WHICH IS NOWHERE MENTIONED IN THE PICTURES which supposedly depict what I wanted. The only clue is the color: Taup, but that does not mean there are no white models. NEITHER COMPANY would accept any responsibility for the mistake. Restock shipping was $45! I found one on Amazon which appeared to be the same as I have, so I bought it and found that it was smaller and had 24 bolts. As Little Beaver used to say, "Me plenty gus-dusted!" Fortunately. The input pipes are the same separation and in a vertical configuration so that I can possibly mount it in place of the old one by putting a 15" pad under it, Buyer beware both these companies. I have no proof that any of this was intentional, but if not, there is incompetency/indifference/incompetence. As I will say to Coke and Delta, "You are not the only game in town". 'Nuff said.

I ordered a part for my pool cleaner from this company, which had an expected delivery date from the website of 3 to 5 days.
Upon order confirmation, they stated the part was out of stock and, due to covid, they expected it to be in stock in 30 days with no guaranty of that, and I would be notified when the part was shipped. When I went to cancel my order, they sent me to a return policy which states a 25% restocking fee, plus a charge for a shipping label.
How can you restock an order that is out of stock? I don't think this is a legitimate company.

POOLWEB is a terrible company with absolutely no integrity, and is dishonest with their advertising. They commit fraud on their unknowing customers and commit FALSE ADVERTISING with their sales website. They do not care about their customers and fail to be accountable for any mistake on their part, even if it is at the expense of their customers.

I searched the web for a replacement filter for my pool and I found what I wanted on their site. My pool filtration canister was listed and there was an accurate photo of the filter I needed. When the filter arrived, it was 1/3 of the height it should have been at about 10" tall, when the filter I needed and the filter advertised was 30" tall. I immediately reviewed the web page where I made the purchase and in the description it actually did say "9-7/8 inch high" at the bottom of the small print description, but I honestly thought that was a typo since the MAIN product description clearly listed my filtration unit (TXC75) and showed an ACTUAL photo of the 30" high filter cartridge that was consistent with what I needed to purchase. So the item I was purchasing matched 2 of the 3 factors which led me to believe it was the correct item, but it wasn't. Furthermore, it is not even a "Pentair genuine replacement cartridge element" as stated - so there's more false advertising and fraud...

With it being the completely wrong product, I processed a return and they provided a shipping label - which in the e-mail states that they are going to deduct $10.60 from my total refund amount (17.5% of the cost of the product). I called them and explained the situation, but despite their displaying the incorrect photo of the item, they refused to fully reimburse me for my refund. Despite them being guilty of FALSE ADVERTISING, they refuse to reimburse me fully for the return. I tried my best to calmly reason with them, but they refuse to do the right thing and provide me a full refund. They simply do not care that they falsely advertised a product and have committed fraud on their customer. I guess they never heard that a picture is worth a thousand words. As an online sales business, they should know that their customers rely on photos as a big part of making purchases, and this should go without saying, but this company is not that smart - or they do and they are willfully defrauding their customers.

I do not recommend purchasing from POOLWEB as they refuse to be accountable for their mistake and expect the customer to shoulder the cost of the return shipping for a refund. They refuse to accept any responsibility and place the blame fully on the customer, even if the mistake is on them. This joke of a company has no integrity, they have no respect for their customers, and they have terrible customer service. POOLWEB is a completely morally suspect company absolutely without integrity. Their website is plastered with slick terms like "This item is backed by a one year Poolweb Guarantee" and "Hassle Free Returns", but none of it is true and it's all a sham.

They will be getting reported to the Better Business Bureau and the Federal Trade Commission for their irresponsible sales practices, their false advertising, and their committing fraud on their unknowing customers - all with no cares and no remorse.

I placed an order for an 8 foot diving board back on 14 July 2020 and was told the board would not be shipped for six weeks due to COVID 19. My invoice gave a date of 21 August as an expected delivery date. On 26 August I contacted Pool Web to find out if the board had shipped and was told SR Smith is the ONLY supplier for these boards and the expected shipping date is now 8 September 2020. I feel if Pool Web as aware of these delays they should have contacted the purchasers to make them aware and gave them the option to cancel the order. But the only response I got was SR Smith is the only provider and shipping was now nine weeks after the order is placed vice six. I understand delays due to COVID 19 but so did all manufacturers and they should have slowed sales by not taking orders or ramping up labor to catch up, leaving a purchaser out in the cold because SR Smith has the monopoly on boards is just not right.

They essentially took my money and ran. Delivered the wrong size custom pool cover after their sales rep made a mistake and they refuse to make good on it. I can't believe any business is this unprofessional. I'm reversing the charge with my credit card company and now I need to find another site to buy my pool cover - after waiting nearly a month for them to send me what is a useless $1,500 cover that doesn't fit my pool!