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PoolWarehouseReviews 923

3.1

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PoolWarehouse Reviews Summary

PoolWarehouse has a rating of 3.1 stars from 923 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PoolWarehouse most frequently mention customer service, sales rep and timely manner. PoolWarehouse ranks 3rd among Swimming Pool sites.

service
148
value
140
shipping
141
returns
84
quality
124
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Jason F.
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Customer service was great
February 18, 2018

Customer service was great. Delivery was made WAY sooner than I expected. Product was exactly as it was supposed to be. Excellent experience.

Date of experience: February 17, 2018
Rosemary J.
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Very disappointed how long it took to be shipped to me

Also I did not receive information that it would have to be assembled. There is so much to put together.

Date of experience: February 14, 2018
Grant J.
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Fantastic website, probably the best for swimming pools on the internet, well done chaps!

Date of experience: February 12, 2018
Laura L.
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The price of the pool table was very reasonable
February 8, 2018

The price of the pool table was very reasonable. The quality is excellent. I placed the order on a Sunday afternoon and received my shipment on Friday. My only tiny complaint was I never received a shipping confirmation. I was notified by Fed-Ex that I had a delivery coming, and not Pool Warehouse. But, overall I was very pleased with my purchase!

Date of experience: February 7, 2018
Gerald H.
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Great timely delivery
February 7, 2018

Great timely delivery. Great product so far. Beautiful table.

Date of experience: February 6, 2018
John B.
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Luke was a pleasure to work with on our pool kit
February 1, 2018

Luke was a pleasure to work with on our pool kit.

Date of experience: February 1, 2018
Stephanie H.
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Very very happy we made the purchase
January 31, 2018

Very very happy we made the purchase. The price was great and the table is very sturdy. No complaints here.

Date of experience: January 31, 2018
Chuck H.
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It took a little longer to get the pool table than expected (due to the delivery company, not PoolWarehouse), but I still got it in about a week & a half, safe & sound. The Bourbon Street 6-foot pool table is even better than expected. I was afraid a 6-foot table might not feel like playing real pool, but it gives a great experience. Everything works well. I'm not a 'professional', but the bumpers seem to work accurately & balls move as I think they should. It comes with smaller-than-standard (1 7/8") balls, which give more play space on the table & work fine, but I'm ordering slightly bigger ones (2" British size) to try. I think the standard (2 1/4") ones may clutter the table too much, but 2" balls might be a nice compromise. Anyway, the pool table is beautiful & compliments my room. Nice and sturdy for being 'portable'. And I love the red felt & black color. I have a smaller room (just a little over 9'x15'), so I bought shorty cues (36" & 40") and we can play just fine. I never thought I could fit a pool table in that room, but thanks to the Bourbon Street 6-foot Pool Table I can play pool at home! I'd recommend it to anyone that wants to play pool but doesn't have a lot of space (or money) to spare. Well worth the price!

Date of experience: January 27, 2018
william o.
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Product is heavy, too bulky and does not fit over my knee.

Date of experience: January 17, 2018
Yaakov G.
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Easy to order
January 17, 2018

Easy to order.

Date of experience: January 17, 2018
Brandon C.
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Thanks
January 15, 2018

Thanks

Date of experience: January 15, 2018
Judith B.
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Nice products
January 15, 2018

Nice products

Date of experience: January 14, 2018
Cindy E.
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Big Hassle to return item!
January 10, 2018

Big Hassle to return item!

Date of experience: January 10, 2018
Deborah M.
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Only problem, couldn't get a LIVE person on the phone, otherwise excellent. I just created an account the other day after considerable online shopping/research... on a "budget," misplaced my log-in info., so if there is a discount for "new" /first time customers, like me, please credit me whatever that may be! Thanks immensely! Update: Table is gorgeous! Husband's gonna LOVE it! For Xmas, but arrived today on his birthday, 1/3/2018! Yes! Debi

Date of experience: January 3, 2018
Tina T.
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Justin was very good at teaching and communicating, making the process easy and enjoyable!

Date of experience: December 31, 2017
MELISSA M.
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CUSTOMER SERVICE WAS GREAT, IAM HOPING TO LOVE IT INMY NEW GAMEROOM

Date of experience: December 30, 2017
Frank R.
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Extremely knowldedgeable sales staff
December 30, 2017

Extremely knowldedgeable sales staff. I called a bunch of different online stores and no one else was able to help me. Thanks and I'll be back!

Date of experience: December 29, 2017
Phill F.
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Great prices and customer service
December 28, 2017

Great prices and customer service

Date of experience: December 28, 2017
Patrick M.
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The $100 shipping was too high, but we love the table! We wish the balls were full size, and not 2/3 size. Overall, pleased with the purchase.

Date of experience: December 25, 2017
Latrice X.
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Great price and great quality
December 23, 2017

Great price and great quality. Thank you.

Date of experience: December 23, 2017