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PoolSupplyWorld Reviews Summary
PoolSupplyWorld has a rating of 2.1 stars from 297 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PoolSupplyWorld most frequently mention customer service, credit card and business days. PoolSupplyWorld ranks 9th among Swimming Pool sites.
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Ordering & delivery was excellent. Haven't had the opportunity to put together yet though. So hoping all will go well.
Great selection & shipping time was quick! The prices, compared to where I normally shop, were awesome!
I got a great price on a Big Joe raft and absolutely Love it! I buy a new raft every year, but hope I will never have to buy another. It got here 3 days early too!
We ordered our pool steps almost two weeks ago. Still in the status of processing. Suppose to have shipped right away. We called the 800 # they said they don't ship the item so if we don't hear anything in the next few weeks to call back. We will never order from them again.
Things were ordered and delivered with no problems. I found the most competitive prices and a wide variety of pool splits and equipment. I will be using this company she referring to friend with pools.
I ordered 50 pounds of shock and 50 lbs of cholorine tablets from Pool Supply. The products were delivered quickly and professionally. I a very pleased with my order and I will order from Pool Supply World again.
Great Service, faster delivery than expected. A little bit more expensive than I thought but it was the right part, easy to replace.
The Colloidal silver sticks shipped and arrived quickly! The pricing was reasonable too! I'll be ordering from you guys again in the near future!
Good product good selection good price poor delivery of items over a week next time i will pay a little more elsewhere and get it in 2 days
I needed a salt cell for my pool and when the local store wanted nearly $900 for a new one, dollars I decided to try one of these instead. You could buy three of these and still be ahead of the game. It seems to be working just fine and the install fit and finish are identical to the box store brand. So far it is a big win in pool parts.
The item I needed was in stock at a good price. Shipped out fast and arrived quickly. Exactly what I needed to get started for the pool season. I'm very pleased with the purchase, and will shop here again.
I have ordered from Pool Supply World several times in the past and have always been very pleased. Their prices are better and delivery has been as fast or faster than Amazon. Delivery needed no signature. Maybe it depends on what is ordered.
The product and process was great, the shipping though is always a hassle when needs signature this is why I love Amazon and hate working with Ups and Fedex, I am a busy working all day guy, I need my package to be left at my door, instead I always get a note and I have to drive around to find my package at a facility, this is not called shipping, it is more shopping at a Fedex/UPS store except with delay.
They claimed to have the best prices and on the website they do, but what's the point of having the best prices, if you can never deliver the product, I should have read the reviews before I purchase from this company, there's so many reviews that said the product never showed up, or it took forever for the product to be delivered, and I'm having the same problem, even though I've called twice and email once. It's been 2 weeks, and the order status says it's still processing. I wish my payment was still processing, but no that was taken within a minute after I ordered. Very disappointed i will not order or recommend this company again.
Was told items would be shipping over a week ago and still has not shipped.
Customer service sucks and are not there to help you at all!
I would have give 110% in my pinions and I would buy again from you guys. I would recommend to friends.
Thanks
Don
Placed an order and was given an "on your doorstep" date of a week. When I went to track the order 6 days later it was in "process". Called the company and was specifically told it would be delivered the "next day". Finally, I received information from the shipper and they had just received it and it would be on my doorstep in a week. Turns out that nothing was done with the order for a week until I contacted PoolSupplyWorld. I called again to find out what was going on and how to remedy the tardiness of the shipment. I was told that "not one person in the entire company could help me help me" and then was "disconnected." Great prices if you can stand horrendous service and outright mis-truths. My business is going elsewhere.
From the business
PoolSupplyWorld has all swimming pool and spa supplies including chemicals, filters, pool pumps, cleaners, above ground pools, pool covers, spa parts and more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members