PoolSupplies.com

I am the type of person that typically reads the reviews, but doesn't write them. They have me so angry I am going to write a review wherever I can. The warranty is a joke. It doesn't say anything about only covering the seams and yet when it shredded from normal wear and tear only 4 years later and I tried to talk to them about the warranty, they stated the warranty is only for the seams. We were in a hurry to get a new liner and against our better judgment placed another order because it was the least expensive we could find. We hoped it would be better the second time. We were told the liner we wanted was back ordered, but coming in a couple days. We waited 2 weeks and when I called back I was told it was delayed but would be in the next day. I called the next day and was told it had arrived and would ship out in a couple of days. We called back again the next week and were told the liner was discontinued and they'd never get it in. What a bunch of liars! I would NEVER recommend anyone ever doing business with them. I will look into what further legal action can be taken to stop this company from doing business.

I purchased a new, 16m solar cover from poolsupplies.com. Their description claims it has a longer life than 12 or 8 m covers and has a longer 3 year 100% warranty with a 10 year partial warranty. The second year of use the cover became brittle and tore easily. When rolling it up, the straps from the reel to the cover would rip right through shredding it. Pool supplies.com said it was from "sun damage and chemical damage" It is a solar cover meant to collect heat from the sun on chemically treated water so why do they sell it if it isn't able to do the job? They say they are just the distributor but wouldn't give the name of the manufacturer.
Previously purchased covers from other sellers, that were less expensive and only r 12m lasted at least 5 years. Poolsupllies.com warranty is dishonest and does not exist.
Also, good luck trying to reach customer service. Emails went unanswered and they disconnect calls after long wait periods. I finally got through after being on hold for over an hour and half. It took three days of calling to get through. The warranty is a fraud. Save your money and buy a 12 m and buy it from a reputable dealer that stands behind their warranty.

Claim to sell thick 16mm, 12mm and other thick solar cover for pool... upon arrival, it's thinner and lighter than my existing 8mm solar cover that I am replacing. You can easily see all the bubbles were already shedding. There is no label claiming its 12mm and 16mm... I called, they said, oh, there should be a label... I look around, there is not. It just came in a plastic bag. I said why is it so thin and so light and it's definitely not 16 mm and 12mm... they said, oh, every manufacturer's process is different. They have new tech to make it lighter. What a lie. I asked to return, and they refused. I emailed them 5 times and they don't respond. I am now filing a dispute through my credit card. It's a fraud company. AVOID

Completely rebuilt my Kayak pool and purchased all items from poolsupplies.com I ordered the liner in April of 2017 and installed in the pool June 2017. Immediately I noticed a square shaped seam that was not supposed to be in the liner and was told by a representative, there was nothing they could do about this. The liner was a very colorful Caribbean Style. Within only 3 months of use, the color is completely gone from the liner. When I contacted them, they stated this particular style does fade quickly and fading is not covered under warranty. #1, why would they not tell me this would fade? #2 who wants to order any liner that will not make it through 1 summer without losing ALL it's color?

The do not work with you and do not care if you are a satisfied customer or not. I will tear my pool down before I will ever order a single item from these people again!

Very disappointed with this company! I ordered a pool liner the beginning of June, received it 2 days after ordered. Unfortunately I made a mistake & ordered the wrong size. Because I took it out of the box they would not return it. I ordered second liner on June 29th with the hope of a speedy delivery like last time. Received an email that my order will arrive on July 5. Waited all day yesterday with people ready to install it, never received it. I contacted them and they assured me it would be here by the end of the day, July 5 and this was at 6:00pm. Still hasn't arrived (7/6 and when I track it at Fedex it looks like a shipping label was created but pickup was never arranged. The status had said delivery July 5 now it says pending. So I contacted Fedex and sure enough Fedex has NOT received the package. So why did they(PoolSupplies) lie that it would be delivered by yesterday when they know it hasn't left their warehouse? Honesty or lack of speaks volumes

I purchased their above ground pool kit 6 years ago. Within two weeks of being setup and filled the liner split at the bottom seam and needed replaced. It was an act of congress to get them to replace the first liner. They resent one and it too done the same thing after unboxing. I sent it back received a 3rd liner. This liner has a 25yr so called warranty and 4 years in the seam at the bottom started coming apart in three different places. I patched the areas where I could to try and salvage some use and this week ran out of chances as the seam split even more. Upon calling them to file a claim for the liner with the 25yr warranty I was told that there was a pro rated cost that would be applied. This cost was well over $250 and this only saved me about $40 from the cost of a new liner. I asked why this was and was told that each year it was prorated. I then said it was a 25 year warranty, what would a cost be for me if it happened 10 years in? I asked to speak with a member of mgmt and was put on hold. The rep came then came back and told mgmt was busy but would return my call. I waited 2 days for a call before I decided to order a new liner from another company all the while saving money with a better gauge material even with this places prorated warranty cost. I WOULD NOT RECOMMEND USING this place as they do not care once they get your money.

I am not sure what I am most irritated about, the fact that my estimated delivery date was three days ago and when I called to ask where my order is the woman sounded like I just woke her up from a nap and really didn't care that my order hadn't shipped yet. It would not be shipped until Monday... She said she did not know why it hadn't shipped. My last order was $600.00 plus, last summer I spent thousands, this order was $190 plus. So looks like I have to wait and see if it arrives next week. My pet peeve is too many people today take zero amount of pride in their work and still expect to be paid. No compensation was mentioned. Looks like I need to look for another pool supply company for my next order.

We ordered a winter cover with a 5 year warranty. After 1 year, the material basically disintegrated, the seams ripped and huge holes were the result. After sending several pictures to customer service, we were told those issues are not covered under warranty. We made several requests for management or owner to contact us and have been repeatedly ignored. We have been long term customers, but not after this. Why post warranty if it is really non existing?

I ordered a pool from this company that claims to have same day shipping. After a few days of waiting to hear that my order had been shipped, I finally contacted them. I talked with some one who informed me that the pool I ordered would not get to me until the end of the month ( I ordered it at the beginning of the month and had a guy ready to install). He told me of a pool that they had in stock that they could ship out that day so we decided to go with that pool. It was finally delivered 3 days later. This morning when they began to get the supports out they realized that we had been sent the wrong supports. We contacted the person we ordered from at 9:30 am. He asked us to send him a picture of the supports. This was emailed within 5 minutes. My husband has called about every 2 hours trying to get something figured out and they continue to give us the run around. So at this point we have a pool with the wrong supports, a hole in our yard, a guy ready to install and NOBODY will talk to us. And they have already taken the money from our bank account. I would NEVER buy anything from this company again!