PoolSupplies.com

I was dissatisfied with a product, wanted to send it back, they accepted to take it back at my expense. They refused to give me a return label, $58 UPS to ship back, $30 restocking fee, I only paid $89 for the product. Guess I'm stuck with it and they win. DON'T BUY FROM THEM, CAN'T BACK UP THEIR PRODUCT.

PoolSupplies.com advertising on google shopping $399.99 and trying to sell on website $499.99, foals advertisement

Poolsupply.com and Solarcover.com are the same company. Don't waste your money on 800 series solar cover. Company doesn't even offer mil thickness. My mistake for assuming it was what I purchased in the past. Deceptive. This solar bubble sheet is less quality than the bubble wrap placed for free that comes with your shipped Amazon purchases lol. It's so thin, any wind just blows it all around. Sent email as I needed a small additional piece to cover a swim-out. Usually there is enough overage to at least cut a small square, not this time. They wanted me to measure the pool with a 30 ft tape measure which I don't own, instead of just contacting the supplier like I mentioned when I called on the phone. There response was, "Without any proper measurements of the solar cover, we are unable to provide further assistants" (spelled wrong) and the replies just came back from "support" not even a person's name. What a dope. I mean they didn't even offer to try to get me a small piece from the supplier whether no charge or not. I sent them 4 perfectly good photos but that wasn't good enough. It's a pool cover, not the Hope Diamond.

Solar Cover Style Standard
Thickness (Series) 800 Series MEANS NOTHING TO A REGULARE PERSON ORDERING
Pool Shape Rectangular
Pool Size 15' x 30' Rectangular
Solar Cover Style Blue Cover
Warranty 3 years
Brand Sun2Solar®

Don't waste your money. I got what I paid for and it was junk.

Do not buy this it is rotten when u receive it they DO NOT CARE NO REFUND been on for 3 weeks this happened

I just ordered a pool pad and a solar cover. The prices were excellent and the shipping was super fast! I generally only shop online and this was an easy and positive transaction.

If you have a pool and need supplies from that company do not buy from this company. Case in point. I bought a pool cover from this people in August of 2020. It was put on my pool during closing in October of the same year. It was held down by bungee cords. When my pool was just opened in May I noticed tears along the edges of the cover. I called Pool Supplies about this. They asked how was the cover held in place. I told them. They said the 5 year warranty was invalid because I did not use water bags. I was never told this when I purchased said cover. These people have a smug attitude when dealing with people like me who do not have a lot of money and expect to be treated fairly. Do not buy from pool supplies.com their word means nothing.

Got a catalog in Mid April. In large print it says Expires 5/15/21 but that was only for free shipping. Really, really, really small print hidden on back cover of catalog says prices valid through 05/01/21. No joke the font is super small and I need my readers to see it. I called to order in pool steps but sale price ended. Who mails a catalog with only two weeks of sales? This company is a joke. They offer free shipping all the time but put an expiration date to fool you in to thinking sales are good until that date. Avoid this company and shop online to find better deals.

Although I saw many negative reviews I decided to give Poolsupplies.com a try. They had one of the best prices on a pool reel I wanted. I went to their website, found what I was looking for, placed it in the cart and made the purchase. I placed my order on a Monday, it shipped on Tuesday and I received it on Thursday! I had absolutely no problems with Poolsupplies.com. I thought I would throw that out there in case someone was on the fence about ordering from Poolsupplies.com.

Placed a first time ever $500+ order with this company and have a problem with one of the products and cannot get any help. I have tried multiple times by email and phone and I guess nobody is going to get back to me. I have tried calling and nobody answers and it eventually (after waiting on the line for over 15 minutes) goes to a full mailbox so no messages can be left. Horrible customer service! Lesson learned, you have lost this customer... never again.

Poor customer service. On hold for 20 minutes only to be pushed through and then told mailbox is full. I am trying to let them know that a 50 lb. container or chlorine was listed as delivered by Fedex and it wasn't. I filed claim with Fedex and they indicated shipper has to file claim. The rest of my order has been moved around with respect to Fedex delivery dates. I realize most of this is Fedex fault but to have your mailbox be full when calling customer service? Unacceptable. I want to cancel the order now because they chose Fedex which is the worst shipper around. I needed these chemicals yesterday and have no idea if they are coming or when because Fedex is awful. Who needs this frustration?

I ordered online and they don't stats that they charge you twice when you do. Called to find out why I was double charged and they told me that I would be credited back in 24 hours. I waited 48 hours and still hadn't been refunded one of my charges. Called again to find out why and their customers service hung up on me. Not a really good way to handle you customers if you ask me. I would rather pay more money then to be treated the way this company has treated me. Will not be 9rdering anything else from them and I recommend no one order from them.

The above-ground pool filter system I purchased less than a year ago has defective parts, and they will not stand behind any warranty. The prices are enticing, but the quality is less than adequate. The initial order took two months and 5 shipments to get it corrected. In the end, the product did not even last 1 year, so pay the extra money, and you might get quality products, and a reputable company that stands behind their product. When inquiring about the warranty, the personnel quickly shifted to an accusatory stance, saying it was not a problem in their product, but offered a host of techniques to put a Band-Aid on the problem, as if they had experience with these problems in the past. Consumers should never have to jerry-rig anything to overcome faulty workmanship, and this is exactly what Jim for PoolSupplies.com suggested. To that end, stay away from this company!

Called to order a new filter and automatic cleaner for our pool for the holiday weekend, was told everything would work... received the cleaner and the filter, set everything up and the filter was not powerful enough to power the cleaner, called and was told by 2 people "sorry there's nothing we can do for you" at this point I was highly irritated and asked for a manager, she said she was sorry but the only thing they could do was get me a bigger filter and I pay the difference. I paid the difference and was told it will be 2 day delivery... got the email from fedex and it will be an entire week before I receive the new filer! Thank you poolsupplies.com for completely ruining my family's holiday weekend! I will never use this company ever again! They're extremely rude and completely untrustworthy!