On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Polywood Furniture Reviews Summary
Polywood Furniture has a rating of 1.9 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Polywood Furniture most frequently mention customer service, credit card and business days. Polywood Furniture ranks 445th among Furniture sites.
Instant Feedback
We monitor reviews for authenticity
Customer service is non existent, they WILL NOT answer the phone, answer emails or call you back, they charge you when your order is placed rather than prior to shipment. Not sure this company is not a scam. It does not take very long to give a customer an answer, but when you don't even make an attempt it will never happen. Quick shipping as stated on their web site is totally false. BUYERS BEWARE
I ordered my furniture over the phone. I was specific in what I wanted and had done my research. Furniture scheduled to arrive May 22nd. I contacted them a couple of days before to see where it was since I had not received notification and was told it would arrive on the 28th. I saw that it wasn't even sent out until I called. The furniture arrived and after unpacking and assembling the table, I turned it over to find it was the wrong table! They sent me something I specifically did not want and it looks like a cheap picnic table- I paid extra for the table I wanted. I called, sent a complaint and opened a ticket - have heard nothing in over a week. Finally called my credit card company to lodge a formal complaint. Still no news.
I paid $2300 for a Chippendale Dining Set with a Nautical Trestle Table. The set I received (not what I ordered) is offered on their site for $1,995. And another thing - these chairs are small. My husband calls them tiny people chairs. We have two slingback chairs for guests who aren't skinny. And for shame on Polywood the manufacturer - the pictures on the site do not show an ugly stainless steel screw holding the chair back together. I looked at all their ad photos again and you can't see the screw - artfully airbrushed. False advertising. Makes the furniture look cheap
They may have the cheapest prices but there is a reason for that. I am now at over 60 days for my order and no responses. I talked to someone on chat finally today and when I questioned why I can get an email reply they closed the chat. This is pathetic. I'm ordering from somewhere else and will just send their $#*! back when it comes in on their dime. I am guessing Ill get it this winter sometime.
Update - I got a call from a supervisor and actually felt badly for them. They are overwhelmed and some workers in the plants won't come to work until the government stops paying them to stay home. They have had an explosion in orders at the same time workers came to work at a lower rate. The web site is outdated because the web guys were pitching I dealing with the order chaos. It is better now and they have accurately updated their web site.
Original review
They are 100% incapable of doing anything during Covid. They do not answer phones. They have one person in chat total. And the web site says something about express free shipping in two to three days. I just finally heard about my order. It will be more than two months for any of it to ship. The web site is 100% misleading- go elsewhere unless you are very patient. Product is great from my previous pre corona orders but now they are essential closed
Polywood Furniture is a wonderful place for poly outdoor furniture not just because they offer an extensive line every make and manufacture of furniture, but because of the excellent service. I will definitely be back. Owner gave me great service and good pricing!
Polywood Furniture has a beautiful collection of polywood outdoor furniture for the home. I went there looking for polywood outdoor furniture. Great furniture selection. They carry mid-end brands to very high end brands. The quality of service all around is amazing! Highly recommend..
We recently purchased a polywood patio from Polywood Furniture. Very nice furniture store- carrying a huge variety of brands in their store. I would highly recommend Polywood Furniture to anyone looking for polywood patio furniture and great customer service.
Do not buy from polywood-furniture.com. I bought over $5,000 worth of furniture from them. They delivered the order missing 3 pieces. It took a month of calling and leaving messages to get them to "send the missing pieces". They never showed up. Customer service does not care at all. They refuse to send replacements. Do not order from this company. They will steal your money.
I have purchase an entire house of furniture from Polywood Furniture and have always been completely satisfied with the quality, price and customer service. Recently I purchased outdoor gliders for our new house. I would highly recommend Polywood Furniture to my friends.
I visited Polywood Furniture yesterday for the first time with my brother and had an awesome experience. Everything went perfectly from the scheduling process, to the move, to the paperwork and payment. Extremely happy and I would definitely recommend Polywood Furniture and use again.
AMAZING CUSTOMER SERVICE! The price for the value is truly amazing. The furniture is beautiful and the customer service and prices are definitely some to beat. I'll be coming back when it's time to upgrade other home! I would highly recommend Polywood Furniture to others.
My husband and I went here to look for a berlin gardens patio furniture. Super impressed. Great costumer service, super clean, and very costumer focused. Great deals on furniture and a good variety. I will highly recommend Polywood Furniture to everyone!
Great furniture store. Amazing prices and they are willing to find you exactly what you want. Awesome employees as well. We love our outdoor tables! We will return again for more furniture. I would highly recommend Polywood Furniture to my friends.
Very good furniture store carrying a huge variety of brands in their showroom and can order anything you could ever want- as far as I can tell. Pleasant sales people not pushy, knowledgeable and interested in helping you find what you want. Highly recommend Polywood Furniture..
I had an amazing experience with Polywood Furniture. We really like this place and we got some high quality furniture. I'm satisfied about what I got so far. Would come next time if I need more stuff.
Polywood Furniture has a great selection of modern furniture pieces. The staff is super helpful and always go out of their way to help. I purchased many pieces from this store and have been happy every time. I would Highly recommend Polywood Furniture.
This furniture store is great. I would highly recommend Polywood Furniture for buy best furniture and best price. I AM A VERY HAPPY CUSTOMER!
Don't be fooled by the Hassle Free Return Policy/Free Shipping touted on their website. If you don't like the product it's not free shipping back or even discounted shipping back. It takes two seconds to get a sales rep on the phone but customer service rep - IMPOSSIBLE.
POLYWOOD-FURNITURE.com is proud to bring to you the finest quality recycled plastic outdoor furniture available today. We are dedicated to providing the United States, Canada and the world with eco-friendly outdoor patio furniture that is sustainable and built to last a lifetime. Green products are a lifestyle for us and we love how Poly-Wood Inc. has done that with a level of comfort, durability and style for any budget!
From the business
Genuine Polywood® Furniture by Poly-Wood Inc. Sale Coupons Accepted for Recycled Plastic Outdoor Furniture. Shop Polywood Retail & Trade Dealers from a Preferred Vendor. Free Shipping on All Poly Lumber Furniture & Polywood Patio Furniture
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members