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From the business
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions Reviews Summary
PlayerAuctions has a rating of 4.5 stars from 3,195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.
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Paid 90 dollars for a service, took 19 hours for it to get processed and then the inspection was said to take 1 hour but took five. And at the end my service was terminated and i got refunded after waiting that long and I lost 8 dollars due to taxes and pentalties. Not only did I loose money, I wasted my time. 0/10
So i'm writing my next review for this website. Same situation again, website is great but terrible support. After i sold one of my account, the buyer accused me in cheating (that i used hacks to level up the account) AFTER he played on it. So i had 4 month of gameplay by myself and after my customer played the game on it account got banned. I gave solid facts to the website support that i have never hacked but instead they made refund to the buyer who definitely used some programs to get game advantage on his computer and got banned. After that i sent two messages via their contact us function and got TWO same robotic messages with the same content from two agents (probably scripted). So as a seller i do not reccomend this website because buyers can scam you like that everytime and you can do nothing about it. In addition he kept my account which is supposed at least to be refunded to me.
Here's my old review:
The website itself is a great instrument to both buy and sell. However as a seller i'm having a huge problem with disbursements. The support is awful because they simply can't answer for a trouble ticket on their support page for 2.5 weeks and my money is on hold because of that. My playerauction nickname is pinkguyelite
Hi pinkguyelite,
Thank you for providing your name and the feedback. I'll be happy to check the status of your disbursements for you but in order to do that, may you please provide me the order ID via private message?
Looking forward to your response!
PlayerAuctions
First time trying their service. So far so good. I will keep on updating after my purchase package is been delivered.
Thank you
Was pretty good
EDIT
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No trouble with the sellers most of them are great and proffessional. However the support is terrible verification that (takes 20mins) takes hours when they start asking for personal information and then once you send it to them you wait hours before getting any response however the payment has been done. Took them 4h before sending an email saying that i have to resend all my personal information..
Hi Kevin! Sorry to know if you feel that our support team is terrible when it comes to Payment Verification. This process usually takes 20 mins, however, orders are checked individually and independently that's why it may take longer than expected depending on the queue. Since they need to be very careful when verifying your payment. Also, to prevent any fraudulent activities by making sure that the payment was indeed authorized by the payment account owner and that's the reason why they asks for IDs.
I hope this won't happen again and you'll still continue to shop on our site.
Thank you and have a good one!
I purchased a game account from this site via Paypal. The site states the verification should take 5 minutes. I've purchased from this site like 20 times in the past, however this time the payment verification did not go through immediately. It's been HOURS and I sent an email via their instructions and still haven't heard anything. Mind you the payment is already reflecting on my bank account balance.
Hi Insightful B.,
I am sorry if we are unable to verify your payment within the time frame provided in our website. The 5 minute payment verification time frame only applies to automatically verified orders. In this case, I think we need to manually verify your payment.
I would like to assist you in this issue. Please send me a private message with your Order ID so that I can check what happened with the verification process.
I do hope you give us a chance to make it up to you. I will be waiting for your response.
Regards,
Bernadette
Guaranteed delivery and never had any problems with this website! Cheap prices and saves you lots of money from buying retailed game goods.
All good customer for years 6 years i guess
Great place to purchase cheap game merchandise. I would recommend for other people to buy cheap online game goods.
Filled out a signed e doc with all my info and then had to continuously resend same information and after 12 times guy tells me what specific thing is wrong. When i resend it they dont reply. 3 hours later still waiting for a reply f this never again. I have 53 total transactions. You would think after that many times i wouldnt have to send anything... honestly horrible staff please train people better. Very unhappy!
Hi there Carlos G.,
I apologize if you needed to repeatedly send the document to our Compliance team. Please know that they need to check and have everything clear and correct before they can pass an order and that might be the reason why they asked you to send the documents repeatedly.
I would like to assist you on this matter. If you could kindly provide me with the Order ID thru a Private message so that I can check on my end?
Again, I apologize on behalf of our compliance team. I will be waiting for your response.
Regards,
Bernadette
No customer service and what support you do receive is horrible. If you plan on making a purchase be prepared for the hassle. Creating an account is easy, no problems. However once you have an account and go to make a purchase be prepared to be banned/suspended. They don't even tell you why it was banned or suspended, telling you to create a support ticket. Filled out a support ticket which has just sat with no response. Extremely frustrating as they ban/suspend your account after your money has been taken.
Hi Robert S.
I am sorry for the delay in response of our support team. Due to the number of tickets they receive that they need to manually check and investigate, they sometimes are delayed in responding to each ticket.
I'd like to assist you in this issue. Please send me a private message including your PlayerAuctions username and the Order ID so that I can check the status of your Order and what happened to it.
I will be waiting for your response.
Regards,
Bernadette
As a buyer i´ve been scammed several times using player auctions, their support is horrible and they wont solve anything. As a seller they have retained more than 500$ because of a dispute on an order of 5$ without giving me the option of a refound.
Hi Javier S.
I do apologize for the bad experience you had in trading in our website. I know how disappointing it is to experience such things.
I'd like to help you resolve the issue that you encountered. Kindly send me a private message with your Username and Order ID so that I can check it on my end.
I hope you give us a chance to resolve the issue. I will be waiting for your response.
Regards,
Bernadette
Bug filled useless site. No support whatsoever and completely useless waste of time. Hours wasted. Craigslist is a better bet. Staring at a wall is a better bet. If you try to use this site, you will get so annoyed you will post reviews like this.
This is a really great store to buy online game merchandise. 10/10 would recommend. Easy, cheap and fast. A+++
I have put in several tickets with support and get spotty responses. I'm desiring to close my account with them and have gotten nothing back. Now a refund was issued by me accidentally and I've tried to get in touch with them about it to no avail. Both myself and a seller a mutually frustrated with the service! Horrible. I got scammed out of a Battle.net account and had "insurance" on it and despite my screenshot and proof of conversation with the other seller, it wasn't enough.
Total ripoff.
Hi Rick A.
I am sorry if you were not able to receive timely responses from our support team. Sometimes responses are delayed due to the large number of tickets they receive and each one needs to be reviewed and investigated thoroughly. I understand how frustrating it can be.
I'd like to assist you in this issue. Please send me a private message including your PlayerAuctions username and the Order ID so that I can check the status of your Order and what happened to it.
I will be waiting for your response.
Regards,
Bernadette
They may have some delay sometimes when it comes to messages
But definitely not scam. I sold something successfully
Hi Ahmed O.,
I apologize for the delayed response from our support team. Due to the number of tickets we receive daily that we need to manually check, we sometimes take time to reply to a query. I am sorry if that happened in your case.
Kindly send me a private message including your PlayerAuctions username and the Order ID so that I can check the status of your Disbursement.
I am looking forward to your reply.
Regards,
Bernadette
Worst site full of scammers, take side of scammer because they already profited off your money so dont expect a refund or reply about your case for a few weeks. Even a support member messaged me through site jabber to attempt to help but fails to reply to messages when i have sent them, come to find out when i tried to log into the site i got banned for to many ticket and email messages i was sending about my case. This is when i disputed the purchase through papal and got my full refund back. Will never even visit this site for anything as they are all scammers and do not care about their clients even after they pushed their 6 dollar insurance (which is also a scam) even with insurance and more than enough picture proof they denied my refund and banned me from site. * word of advice for future clients. Pay with paypal so you can dispute the payment and get your money back because the site wont do Sh*t but ban you.
Hi Jay B.,
I have sent you a reply thru Private Message. I am sorry for the inconvenience this has caused and I understand that this is a frustrating situation to be in.
We are still looking forward to doing business with you despite of what happened. Have a nice day!
Regards,
Bernadette
After providing picture proof and messages i shared with owner showing him asking for personal information to recover account and i get and update with saying, "we are unable to determine that the seller is responsible for the loss of access to your account". Highly dissatisfied and wont be buying from site again. Got scammed out of 100 buck and their insurance is a joke.
Bought insurance on a account i ordered through player auctions and two weeks later the seller reclaimed the account, i bought insurance specifically for this reason and player auctions advertised there insurance so well to protect myself from this happening but it has almost been a month and yet no response to my case besides all the picture proof i have already sent of my account being reclaimed as well as picture proof of messages with seller asking for info i set on the account to further access after he took full control of the account.
I bought something with gocoin 13 days ago, it said i underpaid and the transaction was cancelled. I then contacted a PA support and he said i should cancel the order and the money would be refunded in 2 business days. It's been 10 days since i cancelled the order.
Order id is: *******
RE: I have given you the information you asked for on Sitejabber.
Used for many successful sales in the past, but having an issue with an order on player auctions for over 10 days now waiting on a disbursement over $500. I really need someone to look into this! It's order/offer # *******. I've sent a lot of emails with evidence that buyer is happily playing on the account he bought from me, but my order seems stuck in mediation. Got lost maybe? Who knows. No replies after it was escalated to mediation even though the buyer just didn't see the email with the login info PA sent him. I have 100% rating on PA for satisfaction, and now can't even get a reply from customer service or mediation or... well... anyone. It's long past the time this should have been resolved and I get just no communication at all.
My bank account and Skrill confirm that they take the money also in the Payments section of playerauctions.com says their moneybrookers acccount recieved money from me but my order didnt complete and ı am waiting 24 hours for one answer what happening? There is complains about this situation on the internet. Maybe they stole my money but ı will not let them go easy. My username is: Sech Order id: *******
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Garette,
I am sorry to hear your bad experience when you processed your order but I hope you understand that PlayerAuctions is committed at making sure to inspect and investigate the game accounts before they are sent to buyer; hence the Game Account Inspection policy.
We always appreciate the feedback provided to us may it be positive or negative and rest assured that we will continue to enhance our system. We hope to give you a better experience next time!
PlayerAuctions