On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions Reviews Summary
PlayerAuctions has a rating of 4.5 stars from 3,189 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.
We monitor reviews for authenticity
You suspended my accounta s soon as you took my money out of paypal. I can't contact your support team anywhere to get anything resovled.
My account name is Durkss
Upon contacting them you straight up linked me to some random account and said I have more than one? I've only ever used this account! I am NOT THAT PERSON
I sell account and pay 14$ from playerauctions fee
2 days i wait accept money from account
4 days and now... i wait withdraw my money from paypal
$#*! sustem
Hello there, Milena,
I've checked on your order and the reason for the delayed payment is because your buyer did not click on "confirm" from his side. As a result, the order had to go through the mandatory 72 hour grace period so that the buyer is afforded every time to check on his purchase if it is as described. This is part of our natural process.
As for the $14 charge you mention, it is actually just around $11. The reason you may have thought that way is because the order price from the buyer's side is $87, with $7 being his insurance package. The charge then comes down to $10, with around $69 as your final payment. I can assure you that the computation was correct. You can find out more about our fees here:
https://support.playerauctions.com/hc/en-us/articles/115008180648-What-are-the-fees-to-sell-
Sorry if you thought it was confusing, but in case you have other concerns or questions, just let me know and I'd be happy to assist you any way I can. I'm going to send you a PM so you will have a direct line of communication with me. Thanks for using our services Milena, and I hope you have a good day.
Best regards,
Richard
Bought some habbo credits today, payment was fast and easy plus it was secure too so didn't need to worry about fraud occurring. Will be buying again soon. :)
Helpfull and very fast technical support always there to help
Seller are also trusted even if new helpfull and very fast technical support always there to help
Seller are also trusted even if new
Insure your purchase and have no worries, I love using this website because its so simple and easy to get what I need.
This is a great site to buy AND sell. I have used PlayerAuctions since 2016, and with little to no issues other than those that I cause myself. The only con of the site is that there is no longer the helpful live chat. Emailing take longer in general, and the live chat was just helpful all around to solving issues with being scammed like I went through at one time. The tax on PA is a bit high, but it is what is necessary for your purchases and items that you sell to be secure all the way through. Overall, this is a great and safe site!
Good site. Safe and secure. I havent had any problems so far. They also guarantee that nothing will happen plus you get a 5% coupon for writing reviews. Great deal.
Fast and good service. Good thing my friend suggested to me. And I recommend it to my other friends as well. Will definitely use again and again.
I'm very thankful for this site. It never fails to deliver my needs. True, it's not perfect, I've had my fair share of issues every now and then, but they always seem to find a way to make it right for me. A big thumbs up to you guys!
I've been using this service for quite some time now. I'm very much satisfied with their service. Keep it up PA!
I have used them several times and will continue to use them simply the best out there! No need to search around they have the game you are looking for and its always fast and secure
Bought an Steam account an it was all good! The site prevented all the information for a good purchase!
Bought a league of legends account for 100 dollars which is quite the amount for a league account so decided to take insurance for another 5 dollars. This account got retrieved by its original owner so I contacted the support staff and provided them with all the information needed. They quickly closed the ticket when I didn't respond 3 emails later within 24 hours. Made another ticket immediately but never heard from them again.
Hello there, Tim,
We're very sorry for what happened with your LOL account. I have sent you a private message which contains a compensation for you. I understand that this has been incredibly difficult for you and even though we can no longer issue you an outright refund since the case is already lost, we hope we can make it up to you with the compensation we've just sent. If you have any questions, feel free to write back to my PM to you, and I'll happily oblige.
Kind regards,
Richard
Great Site, Great Customer Service, and as Always Its 100% safe especially with all of their safeguards to protect buyers, as well as sellers!
After writing my review, Richard from PlayerAuctions contacted me regarding my complaint and dealt with it swiftly and professionally and issued me compensation. I'm going to be giving PlayerAuctions another shot and I hope for a successful purchase!
Thank you so much for updating us, Adam. Please feel free to contact us again here if you ever run into any difficulties, and we'd be more than happy to help. Good luck on your next purchase and I hope you find what you're looking for!:)
Best regards,
Richard
I recently purchased a Runescape Account from a seller on PlayerAuctions and opted to pay into their insurance system which is valid for 1 year from purchase. This option is advertised as so:
"PlayerAuctions offers insurance packages (full refund, valid 1 year) which protect against the rare event of your purchased game account ever being irrecoverably reclaimed by a previous owner."
The account I purchased was recovered within 1 week so I went through PlayerAuctions resolution center and submitted my evidence, the seller didn't even reply within 72 hours. After the 72 hours the case went into 'manual resolution' and was favored towards the seller with no additional information or evidence requested.
The seller already has bad feedback for scamming (Couple of days after my order)
Took forever for a response and then never did get an account... Should of just leveled my own. Though this would of been neat but being scammed is never fun.
Hi there, Myles,
Terribly sorry to hear about this. I checked on our logs, and the correct order is 3468801. Let me assure you that at this point there isn't any scam activity; PlayerAuctions has done inspecting the game account and the email containing the game account details was sent to you. To be sure, I've resent the game account details to your email just now. I've also sent you a PM here to establish communications with you in case you have questions.
Apologies for the hassle, Myles. Please let me know how it goes by replying back to my PM to you here.
Kind regards,
Richard
I was with Player Auctions for around 9 years. Until recently I really enjoyed their service. But now, it seems like their staff have checked out and just don't give a crap about customers, or for that matter money coming in. Their verification process is overdone, they are slow to respond and they don't even read the support messages properly and just keep passing the buck around or ignoring responses. I just wonder why they are so intent on throwing money away and alienating customers. All I wanted to do was spend money on the site, but apparently they just don't give a crap about that either.
Hello there, Agostino,
Thank you for sharing your thoughts about your experience with this latest order. I'd like to sincerely apologize for the hassle you went through in trying to secure this order, and I understand this has taken you a lot of time. The reason why we had to conduct the verification (even if you have already done that before) is for us to combat fraud and make sure your information at PlayerAuctions is up to date. In the event that your account is compromised, we have solid info to fall back to when it comes to validating your identity.
In case you decide to place an order again, we'd like to make it up by expediting the transaction to make sure it's hassle-free and convenient for you. I'm going to send you a private message so you can write back to us any questions you may have. Again, my sincerest apologies, Agostino.
Best regards,
Richard
I'm brazzillian, so, one site like Player Auctions help aloot us, is fast too.
I bought in playerauctions before and always be satisfiet
This stupid site has so much security I entered the correct charge on my CC to verify I was the owner after sitting on the phone with my cc company for 15 minutes. The answer was not accepted because I did not enter a 0 before the decimal. So how many of there up to $1 charges do I have to eat before I am allowed to actually use their pay site? No thanks I'll take my business elsewhere. They want nazi security that makes it impossible to use or force me to spend half my day on the phone to check charge after charge... not for me. I just wish I could delete my account at player auctions.
Hello there, Curt,
I'm very sorry for the experience you had with our payment verification. The initial charge on the credit card was meant to validate the payment method, and the following steps were meant to establish your identity with us. We're very sorry if you found it to be too strict, but we do through that process for your security to ensure that nobody else can use your payment in the event of an account hijack.
In case you change your mind and decide to order again, let us know and we'll be more than happy to do what we can in order to make your transaction successful and hassle-free. I will be sending you a PM so you can write back to us for any questions or concerns. My apologies for the inconvenience, Curt.
Kind regards,
Richard
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Virtual Goods Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nich,
I'm so sorry for the inconvenience. First off, the money is voided and will be refunded back to you. As for the account, we detected that you have another with us and I sent you a PM containing instructions on what to do in case that account is really not yours. Sorry but this is part of our security process as we only allow 1 account per user at PlayerAuctions. Please write back to me if you have questions or other concerns, and I would be happy to help.
Best regards,
Richard