Google PlayReviews 182

Unfortunately this company takes your money and doesn't render the services. They state there's no refunds for Google Play gift cards or credit but they block usage of funds with no immediate resolution. If I do not get access ro my money my next step wull be a credit card dispute and BBB report. Redt assured I will not be purchasing any additional credit. Beyond this latest issue, the Play Store constantly goes down and honestly I would not use them at all, if I did not have to on Android.

Why did you pro-Russian / Anti- American cowards cave in to Putin and remove the Russian opposition voting app which was the only way opposition candidates in that dictatorship could communicate with voters.

I made a lot of in-App purchases through Google Play over the last 2 years (Covid-19 syndrome). For this reason, I started to keep a record of all my purchases, just to ensure I don't go crazy with the purchases. I did this religiously and never missed making a record. There was one purchase I didn't make. I contacted Google Play and after almost 2 weeks, they sent me a standard reply as follows: "we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time". Every time I made a purchase, I got a receipt and I "e-filed" them religiously in an e-folder called "Google Play". I have no record of it and I have no receipt. But Google won't investigate. The case is close. Period. Also, they didn't use to charge me HST, over the last 2 years. Suddenly, they just decided to charge me HST, no explanation. I used to play all kinds of games on my iPad, but because Google didn't charge HST, I started playing my game on my Samsung phone. I am going back to my iPad now. IPad made mistake too, but they look into it and refunded me. They are also polite and prompt with their investigation. I would recommend players to stick with Apple. Google is arrogant and not service-oriented.

Hi, I am unable to complain directly and after 3 months of continuously over charging me they say that refunds is not in their policy. Use the platform at your own risk! And check your statements.

Gps Acreage calculator works in very simple way. Select are Gps field area measure on mobile screen. Points on Gps map to be measured and result will be generated. This Distance calculator App gives you result in different unites. You can interchange the length units as per your need.

I bought Christmas gift cards, and my son scratched off the code, and I can't get a manager to call or email me. And customer service wouldn't help me. 30.00 down the drain. Don't buy Google play gift cards

Google Play charged me for a purchase the day after I had already requested to cancel the payment! And yet they have the nerve to charge me and state that they will not give me a refund. What kind of bull$#*! is that? I cancelled my purchase request and yet they still went ahead and charged me the day after I requested to cancel the payment.

I am so disappointed in Google Play. I received a gift card from my son. The first four numbers of the code were unlegible due to my error. I had a picture of what had happened and asked for help. Gooogle insisted on a receipt which I did not have. So Google gets to keep the cash and I get nothing. I recommend avoiding doing anything with this theif of a company.

Paid money for many games and they said they refund my money! In the past they have@! I think the owner likes little boys pee pee

I wrote a review 6 times for a lousy streaming product and they keep deleting it. I won't give up...

Exactly the kind of lousy, exploitative, indifferent service you'd expect from a giant corporation that's too big to care. Had a gift card balance that I tried to apply toward the majority of a purchase (the only reason I was shopping with them in the first place); instead, Google charged the entire purchase to my credit card. Chatted them three different times to attempt to resolve the issue.

An earlier rep told me I'd be receiving a refund for the difference; this was later contradicted by another rep. They repeatedly told me I'd be receiving a copy of the chat threads in my gmail (never happened), and that a supervisor would be emailing me (never happened). I'm so frustrated at this point, I could friggin' scream. Google, I sincerely hope that you get broken up by the Department of Justice.

Update: after I repeatedly bugged them many times via email over many days, they finally emailed me the chat threads -- which included the following exchange:

"GoogleRep5:31:28 PM
The amount deducted to your card is $10 and since it was showing $13.99 the $10 will credit back on your account.
Me5:31:49 PM
Onto my credit card account, you mean?
GoogleRep5:31:57 PM
Yes."... and yet they're still refusing to refund my money. In their most recent message, one of the wealthiest and largest tech companies on the planet claimed, "We currently do not possess a tool that would allow us to provide a partial refund back to your credit or debit card that was charged."

Genuinely spectacular BS from a spectacularly terrible company that provides spectacularly terrible service and so desperately needs to be held accountable. Eat s**t, Gargle!

Works okay but privacy concern and my searches are severely screened compared to other apps, sorry not the best but hoping perspective matures

We bought a Google Play card for our son for his stocking. Thankfully, it was only $10.00. When he scratched off the card, the code came off as well. We contacted customer service and they told us they were not responsible for "damaged cards." Even though we provided a sales receipt and the original card info, they refused to help. Can't help feeling they took advantage of us and stole our money. I won't be buying a Google Play card again. I'm shocked that stealing $10 from a kid was worth more than our business to them.

Google Play on my girlfriend's laptop, which I credited her account with a gift card several weeks ago, took over $5.00 for a Christmas movie which it had in its listing of limited movies available and then just as the download finished and we tried to play the movie a notification message saying "This video's rental period has expired." Let me start by saying that I can't even find an answer through its many helps pages and tech support, they seem to make it extremely inaccessible to find a solution and furthermore it just takes away your energy trying to solve this issue. I've come to terms that I lost 5 bucks but I can't imagine also, how much richer they are getting, how much luxury they have built, by taking peoples money and not giving them adequate service and products. I find that reviewing sites like these are very helpful, if not to bring down and eliminate such companies from existing or at the very least helping to inform others to avoid making the same costly mistakes. In the end of all things, losing $5 dollars is not going to make or break anyone in this world regardless how rich or poor you are, but stealing $5 dollars here and there equaling to thousands and maybe even millions of unsuspecting victims. There isn't a class action lawsuit against this. And these huge companies like google feel unobliged, absolved from any real serious responsibility to rectify or to refund the resources back to those who lost. Theft is theft, doesn't matter how petty-theft can be, but when you steal from a multitude of people 1 at a time, it accumulates to a huge crime against a society which composes the humanity. It is unfair and further unfair that there seems to be no repercusión paid by the aggressor, the corporate aggressor which is Google Play.