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PlantsGuru

1.7

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PlantsGuru Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality and condition of plants received, as well as the speed of delivery. However, significant concerns dominate the feedback, particularly regarding poor customer service, including unresponsive communication, delays in order fulfillment, and issues with damaged or incorrect items. Many customers report frustrations over lack of support and difficulty obtaining refunds or replacements. Overall, while there are positive experiences, the prevalent negative feedback suggests a critical need for improvement in customer service and operational reliability to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
19
value
19
shipping
18
returns
12
quality
16

We monitor reviews for authenticity

India
1 review
1 helpful vote
Follow Shibani M.
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I have ordered way before lockdown (#*******); around February but it's still not delivered and no communication after multiple follow up with them.
Would encourage everyone never to use this website for purchasing flowers/anything.

Date of experience: June 9, 2020
India
1 review
0 helpful votes
Follow Vishakha K.
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I ordered Gavthi Gulab plant on 29 jan. 20, still im waiting for branch to shoot out. Waiting for a branch to shoot and make me feel it is growing truly..

Date of experience: February 29, 2020
India
1 review
3 helpful votes
Follow Amit S.
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Placed an order 2 weeks back. Did not get partial refund for items cancelled. Replaced the cancelled plant with another one. Never received any plants what-so-ever. They answer the call once in ten times - no help. 9 of 10 times it just goes unanswered.

Money lost. No plants received as of date.

Date of experience: October 31, 2019
Singapore
1 review
0 helpful votes
Follow R N.
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Plants arrived fine
October 30, 2019

The delivery was a bit late but the plants arrived in good condition. Will definitely use the site again.

Date of experience: October 29, 2019
India
1 review
2 helpful votes
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I ordered plants in june, till now am struggling to get one plant -HOYA white the most expensive plant, they sent wrong plant twice - another problem their plant is infested with white spidery creatures which is eating into the plant, sent several pictures but response very poor - am asking for refund but there is no person who wants to take responsibility -better close the nursery -

Date of experience: August 29, 2019
India
1 review
1 helpful vote
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Update on the above
August 13, 2019
Updated review

Should give Plantsguru credit, they have resend the plants. Unfortunately, two plants send by them were either dead or died on the way. But at least they tried...

Date of experience: August 12, 2019

The first time I ordered, the plants where shipped by FedEx and were received by me on time. The second time they shipped the plants through a cheap courier service who took five days to deliver the plants. The plants died before reaching me. On contacting Plantsguru, they asked me to send the photographs and then assured me that they will send three plants again. In-spite of reminders they have not responded and are keeping quite.

Date of experience: August 5, 2019
India
1 review
0 helpful votes
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Excellent quality
August 11, 2019

I ordered on 4 th and received my plants in very good condition on 10th. The packing was much better than one popular online nursery. Very happy with the purchase.

Date of experience: August 10, 2019
India
1 review
0 helpful votes
Follow S F.
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English Ivy
August 10, 2019

I ordered an indoor english Ivy which was sent in very good condition. Hope to see it grow. Will definately order somemore from you.

Date of experience: August 9, 2019
India
1 review
1 helpful vote
Follow AHATESHAM K.
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DEAR SIR PLEASE REFUND MY AMMOUNT OR SEND AGAIN PLANT BECAUSE PLANT IS NOT GOOD CONDITION.

MY ODER IS *******

Date of experience: August 7, 2019
India
1 review
2 helpful votes
Follow Meghana M.
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Plantsguru thieves
August 2, 2019

Plantsguru takes money before sending orders and then sends the wrong plants. Then you keep following on sites, social media or customer care, but you will get no reponse. They just dupe you and keep your money. Petty thieves sent me a palm plant instead of cardomum plant and a deadbeat small pudina branch in the name of a plant.

Date of experience: August 2, 2019
India
1 review
3 helpful votes
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Fraud
June 12, 2019

Please dont waste ur money on this so called plantsguru. I ordered Calanchchu orange and
Geranium red and lavender seeds. I got the product after 2 weeks... sad,,, received a dead Geranium n Calanchchu pot was broken ( when i inquire about their higher rate compare to others, they told me the plants are lively n in bigger pot etc)... i believe them... I had to repot the Calanchchu but since the soil fall out already due to broken pot... it didnt not survive.

Date of experience: June 12, 2019
India
1 review
1 helpful vote
Follow Kirthi J.
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Very Bad Service Very Bad Quality of Plants. Please don't waste your money by dealing with them. They promise to replace new set of plants but then fail to and then stop answering mails and or calls.

Date of experience: May 29, 2019
India
1 review
1 helpful vote
Follow Yogesh K.
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Very disappointed
August 20, 2018

I bought Dahlia 6 bulbs, after 10 days i got my product but the product is very poor bulbs are very small. They are not in planting condition.

Date of experience: August 20, 2018
Virginia
1 review
4 helpful votes
Follow Bindu C.
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PLANTSGURU TOTALLY SUCKS
December 16, 2017

Ordered from Plantsguru about a week ago, along with orders placed to Nurserylive.com and Mybageecha.com, all *******@1500 inr. I received the order from Nurserylive 4 days later, the one from Mybageecha 5 days later. I emailed plantsguru to ask when my order would be sent out (showed online as still processing), no answer.

Then tried to contact via the chat line several times (during chat line hours), always received an "offline" response. Tried to cancel the order on the link provided on the order summary/tracking page (theoretically they allow cancellation during the order processing phase before it is sent out), just got a message stating that I could cancel before mailing. DUH. I know you claim that you plantsguru idiots, that's why I clicked the cancelation link.

Bottom line: they won't send you the product, then appear to make it impossible to get a refund. I'm a lawyer, I'll start shaking trees so that someone will start looking into this (just did that with DTDC Couriers, don't use them either!) but you don't want to bother with that. Just order from nurserylive.com and mybageecha instead.

Date of experience: December 15, 2017
Colorado
2 reviews
5 helpful votes
Follow Muthu V.
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Thieves
October 24, 2015

I am posting this for the public good, to not be fooled by them.

I don't want to give any rating for this bunch of pathetic people. Google should provide some other rating system to emphasize the negative rating.

For those who look for a reason behind this - Date Ordered: 27/07/2015 for an event on August 1st 2015 (with an assurance for timely delivery); is being shipped on Date: 21 OCT 2015. No response to calls or mails, nor being refunded till date.

Date of experience: October 22, 2015