PlacetochatReviews 7,437

Dear Mark,

Thank you for taking the time to share your thoughts and feedback with us!

Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our members, you will need to purchase credits.

It is true that you need to have enough credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spending on those.

Please be informed that our main purpose is the users' safety in the search for a potential penfriend. From our side, we try our best to prevent any unpleasant experience of our customers and verify the profiles of trusted users before posting them on the website. You have probably noticed that there are many profiles of “trusted users” who confirm their registration with the documents and checked background. We cooperate with our affiliate partners who assist us with that process.

Also, we always consider any suggestions from our users and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend. Moreover, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Development departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices. At the same time, you may comfortably use our website without being distracted by many advertisements.

Please feel free to contact us via [email protected] if you have any questions related to our service.

We will be happy to assist you.

Kind regards,
PlaceToChat Customer Support

Dear Tim,

Thank you for the review!

I am afraid I may not see any recent support requests from your account

Did you see any error when attempting to connect?

Please, be kindly informed that you may contact us via live chat or tickets

In the case with your password resetting, we advise you to check your Spam folder, the letter most likely has dropped there.

In addition, I am afraid I may not see either successful or declined payment from your account.

To take a closer look at your requests please contact us via [email protected]

We would be glad to help you, Tim!

Best regards,
PlaceToChat Customer Support

Dear Mac,

Hello and thanks for finding time to submit your review.

All our new members receive an offer of some free credits to try out our services upon registration. According to our records, you've received and used yours. I hope you had a good first impression. To continue communicating with members, please purchase credits on our website.

You should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are.

So we are always at your service and count on your understanding.

Best regards,
PlaceToChat Customer Support

Dear Gary,

Hello and thanks for finding time to submit your review.

Kindly note, that our website is an online-international communication platform where our member’s satisfaction is our primary focus. We provide our members with fast and convenient environment to initiate communication and share different ideas, traditions and knowledge with other members of the website.

Also, we carefully approve all the users to be registered on our website. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

If you have any questions, please contact us via [email protected]

Best regards,
PlaceToChat Customer Support

Dear Al,

Thanks for the feedback you submitted.

Please accept our apologies, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have.

We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding.

Best regards,
PlaceToChat Customer Support

Dear Barky,

We are extremely grateful that you took the time to leave us a review!

Also, we're glad to hear that you found a woman of your interest. There are many good-looking users on the platform, I hope you will be able to find more interesting interlocutors and continue to talk with them.

We try to provide every user with a positive communication experience at the platform. To do this, we have secured access to the platform with a sophisticated verification procedure for every trusted user, and created a 24/7 support service being able to handle any kind of issue.

If you experienced any issues with the payment on the website, please let us know so our Billing team could solve any problems you could face with.

Please reach us via [email protected] in case of any help needed.

Sincerely,
PlaceToChat Customer Support

Dear Mit,

Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind members like you make our job a pleasure.

We will be glad to assist you in case of any additional questions. Please contact us via [email protected] if any assistance is needed.

Kind Regards,
PlaceToChat Customer Support

Dear Wayne,

We appreciate you sharing your opinion regarding our service as it helps us do better!

We can see how you feel. To be honest, some of our other users think it should be free to use our website. Indeed there are many similar projects out there, however, our communication platform has a number of advantages, such as zero anonymity for trusted users or strict adherence to the terms of legislation, which guarantees the users' safety from inadequate individuals.

In addition to these serious measures, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Also, we would like to draw your attention to the fact that one of the main benefits of our communication platform is that it is not required to pay to become a user and create an account. Also, you can easily browse profiles and view profile pictures of other users for free.

On the other hand, it is true that you will need to spend credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spendings on those.

Please feel free to reach us via [email protected] at any time if you wish to share more feedback, thoughts and suggestions related to our service!

Best regards,
PlaceToChat Customer Support

Dear Frank,
Thanks for sharing your feedback.
We are to hear sorry your experience didn’t match your expectations.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Placetochat Support Team

Dear Member,

We appreciate you sharing your opinion regarding our website!

Please note that our website is mainly used by Eastern European women.
There are many good-looking users on the platform and it does not mean they are models. Living in the social media age, you can't always tell where it is a natural beauty and where it is a great make-up, light, and professionally taken photos. It is only natural for every user to try to present herself in the best way possible.

I would like to highlight that we are not a dating website.

Our website is an online-international communication platform where our member’s satisfaction is our primary focus. We provide our members with a fast and convenient communication environment. Thousands of members across the globe have chosen our platform. We try to make sure that all the members of our site are real. Our Moderation Team verifies and checks the ladies` profiles. In that way, we can be sure that ladies are genuine and information about them is correct.

We have everything you need to develop engaging online communication. From sending the first message to meeting your lady in real life we got your back covered. On our website, you have a chance to get to know each other.

Please feel free to contact us via [email protected] if you have any questions related to our service.

We will be happy to assist you.

Kind regards,
PlaceToChat Customer Support

Hello David,

We appreciate you taking the time to share your point of view.

Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to chat with our members, you will need to purchase credits.

I'd like to mention that as we don't have any subscriptions. You will have an opportunity to access all the profiles and photos you like for free.
Moreover, users can send you messages to the chat, and there is no charge for reading them.

We will be glad to assist you in case of any additional questions. Please contact us via [email protected] if any assistance is needed.

Best regards,
PlaceToChat Customer Support