PlacetochatReviews 7,437

Hello Chunks,

We appreciate you taking the time to share your feedback with us!

First of all, I would like to point out that we are very serious about our integrity and security, as our main goal is to create a safe space for communication and exploring new cultures and ideas. That’s why we have carefully crafted a lengthy and strict process of verification, which allows us to stop any ill-intended people from even creating a profile on our website.

When you make an acquaintance with new people through the Internet, there is always a risk that the person himself pretends to be the one, who you see in the pictures. Thereby, we take a number of preventive steps on our website to settle this question.

We are proud of this, because not all communication platforms take such precautions. First, we require to see the photo IDs of all our trusted members.

In case a user gives rise to our suspicion, we may take additional steps to verify the profile, such as asking her to record an identification video for us. This, of course, makes it much harder for unscrupulous people to create fake accounts.

We try to make sure that all the users are real and interested in communication on the website. It is real life. Every user communicates the way he/she is used to in real life. They are here to communicate with other users, to find a pen-friend or even a partner, or for any other purpose they deem fit with our terms and conditions and they are free to do so.

If there’s anything we can do to help you further, let us know via [email protected].

Best Regards,
PlaceToChat Customer Support

Dear Rick,

Thank you for this review!

There are many good-looking users on the platform. Living in the social media age, you can't always tell where it is a natural beauty and where it is a great make-up, light, and professionally taken photos. It is only natural for every user to try to present himself/herself in the best way possible. Therefore our users sometimes hire professional photographers to have the best pictures on their profiles.

As we are a platform for communication, many members are willing to exchange their experiences, ideas, and thoughts, so appearance is not the priority for setting up an initial contact.

I completely understand that chatting with someone online may raise doubts from time to time. You cannot check who is sitting behind the screen and that's what makes you feel so suspicious. The video confirmation is the main way to check whether the lady is real. She has to confirm her identity by recording a video and showing her ID document on the camera.

As our website is an online-international communication platform, people from various countries are able to use our services. You can use the Extended Search option at the top of the list of the users registered with us so that you can use it to find the lady from your country/the desired country.

Please contact us via [email protected] in case any questions arise, we’ll be happy to help you.

Best Regards,
PlaceToChat Customer Support

Dear John,

Thank you for the nice evaluation!

It seems like you liked communication on the website since you need extra credits, great!

All our new members receive an offer of 20 free credits to try our services out upon registration. I've just checked and can see that you've received and used yours. I hope you had a good first impression. To continue communicating with other users, please purchase credits on our website.

Thank you for your understanding and trust in our project that unites people!

Best regards,
PlaceToChat Customer Support

Dear Daniel,

Thank you for leaving this review!

You can easily browse profiles for free. However, in order to view personal photos or chat with our validated members, you will need to upgrade your account to paid version. You can choose among various packages, including the cheapest ones in order to try our project out and understand how it really works.

You should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give high-quality service to all our customers and high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding.

Please contact us if we can help you with anything further via [email protected], and thank you again for taking time out of your day to leave us this comment.

Sincerely,
PlaceToChat Customer Support

Dear Chad,

Thank you for leaving your feedback about our website!
Our website is an online-international communication platform where our user’s satisfaction is our primary focus. We provide our users with a fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other users of the website. Therefore, we cannot promise anything about marriage or a arrivial to another country, however, we would be very pleased to hear if your relationship taking that direction.

Have a great time on our platform!

Best Regards,
Support Team Placetochat

Dear James,

We are extremely grateful that you took the time to leave us a review!

We would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those. If you are an active user, you might get a set of free bonuses. Would you like to find out more about what those might be?

Please reach us via [email protected] in case of any help needed. We wish you a pleasant time on our platform!

Sincerely,
PlaceToChat Customer Support

Dear Gary,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

The live chat works like this: after you've sent your first message to a user, you're immediately charged for 2 credits, and a timer starts. Until it hits 60 seconds, you will not be charged for this chat again (unless you send virtual gifts or photos, or view the video from the user - those are counted separately). If you send another message after that, you're charged for 2 credits again, and the timer repeats.

We have many other options to interact on the website if you do not like the chat one. We would suggest sending letters instead.

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via [email protected] in order to learn the details.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Placetochat

Dear Camon,

We appreciate you choosing our communication platform, your feedback is really significant for us!

You always can use the Search option at the top of the list of users, registered with us. By clicking the "Extend search" button, you can choose the range of the location, age and other traits you prefer to see in your friend. There are ladies from different countries and the US as well.

We wish you a pleasant stay on our website.

If there’s anything we can do to help you further, let us know via [email protected].

Sincerely,
PlaceToChat Customer Support

Dear Kenny,

Hello and thanks for finding time to submit your review.

In that case, you can add the user to the "Following" list, so you will be able to locate the member's profile and get into a conversation with this member any time you wish.

To get more information regarding this matter or in case of any other questions, please contact us via [email protected]

If you wish this answer was helpful for you, we kindly ask you to increase your rate.

Best regards,
PlaceToChat Customer Support

Dear Howard,

Thank you so much for taking the time to share your feedback!

We are saddened a lot to hear that we didn't meet your expectations. It is true our platform works on a basis. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services of your interest and control your spending on those.

We try to make sure that all the users are real and interested in communication on the website. For this purpose we introduced the difficult procedure of verification steps. All our trusted users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

If you have any doubts about a specific user, please contact us with more details and we will check this matter.

We are open 24/7 for you, please feel free to reach us via email at [email protected].

Best Regards,
Placetochat Customer Support

Dear Phil,
Thanks for sharing your feedback.
We are to hear sorry your experience didn’t match your expectations.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Placetochat Support Team