PlacetochatReviews 7,437

Dear Dane,

Thank you for this review!

Our website is an online-international communication platform where our member’s satisfaction is our primary focus. We provide our members with fast and convenient environment to initiate communication and share different ideas, traditions and knowledge with other members of the website.

Trusted member's profiles are verified twice. Firstly, our Affiliate Partner gathers and verify personal background information, ID, and other documents of the member as well as upload verification video where the member gives her/his consent to use our Website. The second step of verification procedure is held by our Moderation Team. In order to verify the identity, we ask the following: A valid passport/national ID document; A verification video where the member, holding his/her ID in hands, declares the current date and confirms that he/she wants to use the service. Double verification helps us to make sure that all members registered on the Website of their own free will. If we have doubts about the authenticity of documents or their consent to be registered on our Website, we take steps to verify these documents (e.g., ask to re-submit them, ask for additional documents or explanations, etc.). Should our verification standards had not been met, we decline registration on the Website.

When people make their decisions to initiate a conversation based on the information and pictures in a profile, looks are everything! Therefore, our members sometimes hire professional photographers to have the best pictures in their profile.

We try to provide every member with a positive communication experience at the platform. To do this, we have secured access to the platform with a sophisticated verification procedure for every trusted member, and created a 24/7 support service being able to handle any kind of issue. However, each separate member chooses their own manner of communication as well as whom they want to talk to.

We’re here for you anytime.

Please feel free to contact us via [email protected] in case of any questions.

Kind Regards,
PlaceToChat Customer Support

Dear James,

We appreciate your feedback!

I do share your concerns and I understand that you came here for certain results. Still, we do not guarantee success, we can just do our best to help you with establishing communication. As an option, in order to find someone you are interested in, we can offer you to talk in chat with as many ladies as possible or choose any other source of communication.

We try to provide every member with a positive communication experience at the platform. To do this, we have secured access to the platform with a sophisticated verification procedure for every trusted member, and created a 24/7 support service being able to handle any kind of issue. However, each separate member chooses their own manner of communication as well as whom they want to talk to.

If there’s anything we can do to help you further, let us know via [email protected].

Sincerely,
PlaceToChat Customer Support

Dear David,
Thanks for sharing your feedback.

We are to hear sorry your experience didn’t match your expectations.

I would like to inform you that we give all the members an opportunity to initially reach the person they are interested in. In case you have any issues with replying via chat or mail you can contact us via [email protected] we will be glad to assist you.

We do hope that it will improve your further experience and you will reconsider your satisfaction rating.

Best regards,
PlaceToChat Support Team

Dear David,

Thank you for submitting a review!

Please be informed that we always strive to provide our users with a secure space for communication. For this purpose, we carefully approve validated members to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. Our affiliate partners make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the person you are corresponding with. This, of course, makes it much harder for unscrupulous people to create fake accounts.

As our website is an online-international communication platform, people from various countries are using our services. You can use the Search option at the top of the list of users, registered with us. By clicking on the “Filters” button, you can sort users by location and age to find people who match your specific preferences.

We recommend that you start a conversation with people you like, thus you will be able to get to know them better and find out if they are from your area. Follow your heart and you will definitely find your friend on our website!

Please feel free to contact us via [email protected] if you have any questions related to our service.

We will be happy to assist you.

Kind regards,
PlaceToChat Customer Support

Dear Huss,

Thank you for your feedback.

As our website is an online-international communication platform. You can use the Search option at the top of the list of the users registered with us. By clicking on the "extended search" button, you can choose the range of the location, age, and other traits you prefer to see in your friend.

Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Best Wishes,
PlaceToChat Customer Suppor

Dear User,

Hello and thanks for leaving your review.

We carefully approve all the users to be registered on our website. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

Kind regards,
PlaceToChat Customer Support

Dear Bill,

Thank you for bringing this to our attention!

Could you please be so kind as to specify why you think that it will be impossible to arrange a meeting in your or any other country?

You are free to do it anytime you want via chat/mail on the website. Please kindly note that it is up to every user to decide when they are ready to move forward and share personal contact information or agree to meet with you personally. As the website, we provide a safe and secure place for communication.

If you need any assistance please feel free to contact us via [email protected]

We are waiting for your reply!

Best regards,
PlaceToChat Customer Support

Dear James,

Thank you for the review!

Please, be kindly informed that if you find the prices not affordable to you we advise to exchange contact details with your favorite member and go on communication offsite for free. What do you think about it?

Also, be kindly informed that if you find chatting expensive you may use emails where you may put up to 3500 characters as well as attach photos for free.

Should you have any questions, please contact us back via [email protected]

Have a wonderful day and state safe!

Best regards,
PlaceToChat Customer Support

Dear Steve,

Thank you so much for this review! We really appreciate you being a customer.

As our website is an online-international communication platform, people from various countries are able to use our services, some users can travel as well. You can use the Search option at the top of the list of the users registered with us. By clicking on the "extended search" button, you can choose the range of the location, age, and other traits you prefer to see in your friend.

We’re here for you anytime. Please feel free to contact us via [email protected] in case of any questions.

Kind Regards,
PlaceToChat Customer Support

Dear Al,

Thank you for taking the time to share your concerns and feedback with us!

Please note that we take steps to ensure that the trusted users of our website are genuine. At the same time, we do not either control their activity 24/7 or prohibit them from using our platform as much as they want. We give every user of our platform the opportunity to initially reach who they are interested in.

We strive to provide every user with a reliable and secure space for online communication where violations like scam are not tolerated. We always do our best to make sure that every user follows the terms of our platform and we carefully review every complaint.

Be advised that our website is a standalone platform that was created and designed for online communication. We cannot guarantee and do not promise users any specific results from using the platform. All the ladies registered on our platform are mere users with different reasons to communicate with other people. All the users have their own purpose to use our website, hence the experience of each particular user is unique, as well as their results from using the platform.

It should be mentioned that we carefully approve trusted users to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. Our affiliate partners make sure that there are no bogus profiles and that the user you look at in the profile pictures is the person you are corresponding with.

In any case, if you notice something suspicious in the behavior of a specific user, please contact our Support Team via [email protected], let us know the user ID and the specific facts that give rise to concern. We are going to investigate the matter and let you know the results.

We are always at your service.

Best regards,
PlaceToChat Customer Support

Dear Wayne,

Thank you for this review!

We really appreciate you being our customer and helping to spread the word about us.

We try to make sure that all the members are interested in communication with other members of the website. For this purpose we introduced the difficult procedure of verification steps for them. All of the users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

We’re here for you anytime.

Please feel free to contact us via [email protected] in case of any questions.

Kind Regards,
PlaceToChat Customer Support

Dear Greg,

Thank you for taking the time to leave your feedback.

We never scam anyone and review every complaint individually. From our side, we do not tolerate the scam. In case the investigation results confirm the violation of the rules such users will be banned from the site.

If you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to [email protected] and we will check the case.

We also maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via [email protected] in order to learn the details.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Placetochat

Dear David,

Thank you for the review!

We are glad to hear that you have liked the experience with the welcome bonus.

You can easily browse profiles for free. However, in order to view personal photos or chat with our validated members, you will need to be a paid member and purchase credits. You can choose among various packages and try the cheapest ones in order to understand how our project really works.

Also, if you wish to have a more long and sophisticated conversation I advise you to try out the mailing one.

I wish you to find the person with whom you will find it easy to communicate, David!

Best regards,
PlaceToChat Customer Support

Dear John,

Thank you for this review!

It is true our platform is quite expensive. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those. If you are an active user, you might get a set of free bonuses. Would you like to find out more about what those might be?

Please note that our platform doesn't delete the messages, if you experienced any issues, please contact us via support@[email protected] and we will resolve them once and for all.

Kind Regards,
[email protected] Customer Support

Dear Customer,

Thank you for the review!

We check trusted members' profiles carefully. Firstly, in order to register, every user takes a short video of herself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents user attaches are valid.

If any profile does not meet the requirements of the check up at any of the abovementioned stages, it gets deactivated.

If you want us to double-check the verification of the particular member please let us know her or his ID via [email protected] and we will be glad to get back to you with a reply

We are waiting for your reply!

Best regards,
PlaceToChat Customer Support