PlacetochatReviews 7,431

Dear Customer,

Thank you for reaching out!

Could you please be so kind as to specify what exactly you do not like in our inner currency?

Also, please note that you are welcome to browse the website for free, however, in order to have full access to all of the features there is a need to be a paid member

Should you have any questions, please contact us back. We will be glad to help you.

Best regards,
PlaceToChat Customer Support

Dear Tariku,

Thank you for leaving your feedback about our website!
We are pleased to hear that you are satisfied with our services and enjoy using the website!

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via [email protected] in order to learn the details.

Have a great time on our platform!

Best Regards,
Support Team Placetochat

Dear Mike,

Thank you for posting a review!

Yes, it’s true that you need to have enough credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Also, please be informed that we offer several options of credits packages, we recommend that you choose the biggest packages of credits available in order to keep your conversations uninterrupted for a longer time and the credits will last longer. Moreover, the price per 1 credit is cheaper the bigger the package you choose.

Please feel free to contact us via [email protected] at any time if you have any questions regarding our service. We will be more than happy to assist you.

Best Wishes,
PlaceToChat Customer Support

Dear Raj,

Thank you for taking the time to share your thoughts and feedback with us!

We are always glad to add some welcome credits to our new unique users to let them try out our service. We do hope that it helps our users have a good first impression. After that, we provide every user with a unique opportunity to purchase the initial package of credits at a significantly reduced price. Thus, it is possible to use them and develop a good understanding of how the platform works and decide whether you wish to continue.

One of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles, view profile pictures of other users and view chat messages for free. It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those.

From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

At this point, we kindly ask you to contact us via [email protected] as soon as possible and we will be happy to assist you with the difficulties that you have experienced.

We hope to hear from you soon.

Kind regards,
PlaceToChat Customer Support

Dear Michael,

Please note that we have never scammed anyone, and we review every complaint individually. From our side, we do not tolerate scam. In case the investigation results confirm the violation of the rules, such members will be banned on the site.

Trusted member's profiles are verified twice. Firstly, our Affiliate Partner gathers and verify personal background information, ID, and other documents of the member as well as upload verification video where the member gives her/his consent to use our Website.

The second step of verification procedure is held by our Moderation Team. In order to verify the identity, we ask the following: A valid passport/national ID document; A verification video where the member, holding his/her ID in hands, declares the current date and confirms that he/she wants to use the service. Double verification helps us to make sure that all members registered on the Website of their own free will.

If we have doubts about the authenticity of documents or their consent to be registered on our Website, we take steps to verify these documents (e.g., ask to re-submit them, ask for additional documents or explanations, etc.). Should our verification standards had not been met, we decline registration on the Website.

Our website is an online-international communication platform where our member’s satisfaction is our primary focus. We provide our members with fast and convenient environment to initiate communication and share different ideas, traditions and knowledge with other members of the website.

We’re here for you anytime.

Please feel free to contact us via [email protected] in case of any questions.

Kind Regards,
PlaceToChat Customer Support

Dear Joey,

Hello and thanks for finding time to submit your review.

Please accept our apologies, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding.

Also, please note, that you're the only who decides how to spend the purchased credits, no one is able to extort them.

Should you have any questions, please contact us via [email protected]

Best regards,
PlaceToChat Customer Support

Dear Glenn,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

We understand that at first sight long-distance relationships may seem like something that is hard to stay in. Obviously, it takes a little more effort than meeting a local person but the users registered on our website are totally worth it, though. On our website, you have a chance to get to know each other by communicating in a safe and secure environment. Our friendly and skilled team of professionals is one click away if you have questions about the website.
Moreover, it is a great opportunity to meet people from all over the world!

You may use the Search option available on the website in order to find members from the preferred location.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Placetochat

Dear Custer,
Thanks for sharing your feedback.
We are to hear sorry your experience didn’t match your expectations.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Placetochat Support Team

Dear Jay,

Hello and thanks for finding time to submit your review.

Kindly note, that we carefully approve all the members to be registered on our website. Our trusted member’s profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the member you look at in the profile pictures is the member you are corresponding with (such profiles marked with a check mark next to their name) - so there are no "bots".

If you have any additional concerns, feel free to share them via [email protected]

Best regards,
PlaceToChat Customer Support

Dear Chas.

Thank you for pointing this out!

Please, be kindly informed that you are welcome to change the age range on the search page.

I would like to draw your attention to the fact that there are members of different age on the website and you may communicate with the members of the preferred age group.

Should you have any questions, please contact us back at [email protected]. We will be glad to help you.

Best regards,
PlaceToChat Customer Support