PlacetochatReviews 7,436

Dear John,

Thank you for posting a positive review! We appreciate your feedback.

You can send your photos either in chat or attach them to mail letters. If you wish to send a photo in the chat, you can do it on the member's profile page when the member is online, switch to the chat option and click on the “Send Media” button under the chatbox. Please, be informed that it costs 10 credits to send a photo in chat. If you wish to share your pictures in a letter, switch to the “Mail” option and click on the button “Attach photos” right below the text field. Attaching your photos to the letters is free.

Please feel free to contact us via [email protected] if you have any questions related to our service.

We will be happy to assist you.

Kind regards,
PlaceToChat Customer Support

Dear Jim,

You can use the Search option at the top of the list of the members, registered with us. By clicking the “Filters” button, you can sort members by location and age.

The age settings in the profile are not restrictive. They only inform the members that this is the age range you'd like to get. They do not forbid members of other ages to send you messages. Please, block them one by one or ignore them if you don't want to communicate with young users.

We try to make sure that all the members are interested in communicating with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well. May I ask what makes you feel that they are lying to you?

Please reach us via [email protected] in case of any help needed. We wish you a pleasant time on our platform!

Sincerely,
PlaceToChat Customer Support

Dear Mark,

Thank you for sharing your feedback with us!

One of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles, view profile pictures of other users and view chat messages for free. It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those personally.

Please, pay your attention that we offer several options of credits packages, we recommend that you choose the biggest packages of credits available in order to keep your conversations uninterrupted for a longer time and the credits will last longer. Moreover, the price per 1 credit is cheaper the bigger the package you choose.

Should you have any questions or need assistance, please feel free to reach us via [email protected] at any time. We are always glad to assist!

Best Wishes,
PlaceToChat Customer Support

Dear Morisco,

Thank you for the comment.

Please be kindly informed that our website is an online-international communication platform where our member’s satisfaction is our primary focus. We review every complaint individually and always strive to resolve any problem in a satisfactory way.

We do not tolerate such violations as the scam or deception. We always do our best to make sure that every user follows the terms of our platform and take measures if we find any signs of violations. Kindly note every website has its own separate contact details. The websites may have some similarities, in particular, to facilitate their maintenance by our support team.

Trusted members' profiles are verified twice. Firstly, our Affiliate Partner gathers and verify the personal background information, ID, and other documents of the member as well as upload a verification video where the member gives her/his consent to use our Website. The second step of the verification procedure is held by our Moderation Team. In order to verify the identity, we ask for the following: A valid passport/national ID document; A verification video where the member, holding his/her ID in their hands, declares the current date and confirms that he/she wants to use the service. Double verification helps us to make sure that all members registered on the Website of their own free will. If we have doubts about the authenticity of documents or their consent to be registered on our Website, we take steps to verify these documents (e.g., ask to re-submit them, ask for additional documents or explanations, etc.). Should our verification standards have not been met, we decline registration on the Website.

Also, I'd like to mention that we don't have any subscriptions and we do not charge our customers automatically, all the payments must be authorized by you.

If you feel like you’ve encountered any suspicious activity while using our service, we would be more than happy to assist you in such a case.
To be able to start an investigation on the issue you’ve mentioned, we will need you to provide us with as much evidence as possible.

We will be glad to assist you. Don't hesitate to get in touch with us via [email protected] if any assistance is needed.

Kind Regards,
PlaceToChat Customer Support

Dear Brad,

Thank you for leaving your review.

We do have a lot of beautiful members on the platform. When people make their decisions to initiate a conversation based on the information and pictures in a profile, looks are everything! Therefore, our members sometimes hire professional photographers to have the best pictures on their profiles.

Feel free to get in touch if you have any other questions for us via [email protected]

Sincerely,
PlaceToChat Customer Support

Dear Rafael,

Thank you for leaving your feedback about our website!

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via [email protected] in order to learn the details.

Have a great time on our platform!

Best Regards,
Support Team Placetochat

Dear Bill,

Thank you for the feedback!

We would like to inform you, that there are no such options as contact exchange or real meeting on our website. Although, it is still possible to exchange contact details via chat with your penfriend, it is up to every member to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted member decides for themselves when they are ready to move forward.

Please contact us via [email protected] in case any questions arise, we’ll be happy to help you.

Best Regards,
PlaceToChat Customer Support