Pink Lace Wigs

I ordered a costume wig from this site for $327.99, what I received 9 weeks later was not what I ordered. It was supposed to be a glueless lace wig, natural straight etc... I got a curly glue on wig. When I contacted customer service, which only includes Tiffany, not only was she rude she tried to persuade me that they could just add combs. Okay, the cap construction from your website is completely different - so how are you going to fix it to what I ordered? Got no response. Other than no returns or 50% cancellation charge. What? NO. Filed complaint with my bank and Better Business Bureau. They do not respond. Correspondence to the business address from the BBB comes back deliverable. Tried calling their number, all I got is thanks for calling PLW we are closed. Mind you, their site still shows that they are open M-F from 10EST to 5pm. Do not spend your hard earned money in hopes that you will get quality product.

I ordered a unit from them on 7/29/2016 and as of 11/16/2016 I still do not have the product. I have called over 10 times, have sent emails and noone ever answers the phone, never responds to calls and never responds to emails. I have never dealt with a more unprofessional organization in my life. It appears that they just take peoples money and never supply the product. I have contacted my credit card company and will also be contacting the states attorney general regarding their unethical practices! Its a shame, I have recieved product from them before and they are beautiful, but the aggravation and unprofesionalism far outweigh the product. Stay away, do not do business with this company!

I order my unit on Oct 1. I am getting married Nov 18th and I thought I will receive my wig in plenty of time. Not only do I do not know the status of my order as of date, but no one will answer the phone or return my messages. I am sure your product is up to part, but not knowing what is going on makes me very nervous. They keep telling me that my call is important to them, yet they never answer the phone or return messages. VERY POOR CUSTOMER SERVICE!

Hello ms tiffany k. Since you seem to be the only one responding to the complaints. Are you the only one answering the phone and shipping the hair for this company. Is this your company.? The people need answers!. Because if it is, you should invest some of that money and time in hiring a good staff thats gonna get the job done. And yes. You can scam people. Because not every one has a cc company thats gonna get the money back. What about the people paying with pre pay cards... its possible to scam people so stop it. I called more then once and was on hold more then 10 min each time. And also my cc company called and could not get any one on the phone. For 2 days cmon really. Majority every one has the same complaint. I'm just saying... get it together... spend more time shipping out them wigs ms tiffany. Maybe if you guys would've responded to my email as fast as you did to this neg. Review we wouldn't be here discussing this and i would have my wig. We all would have our wigs (the ones that have yet to receive one) CAN I GET AN AMEN! LOL!

I have yet to wear the wig but it does seem to be of good quality. The look and length wasn't as depicted in the picture, on querying I was told it was because the hair was flat ironed (what I received was far curlier/kinkier than depicted). When I informed them this was misleading I received a very rude response to the effect of 'What didn't you understand'.
Even after wearing if I detmerine this to be of good quality I will not be placing an order with these people again. They are rude, unmannerly and unprofessional.

I placed an online order with pinklace wigs a coulple of nights ago. In processing the order online I receive a pop up msg stating my card was declined. I knew this was a mistake because the funds was in my account for the purchase. So I decided the next day I would check my account and see what went wrong. To my horrifying surprise pinklace had debited my account for a purchase that did not go through according to the pop up and not only that I had cancelled the order. I tried calling this so called customer service number they have posted on the website and no one ever answers the phone, EVER. My experience with them was not always bad. I ordered a beautiful full lace wig for my self, earlier part of the year and got what I wanted without fail. I don't know what has happened with this website since Feb this year, but Im not willing to become a victim of fraud to find out. By the way I will add that my sister placed a custom order in April and still has not received her wig. All that they tell her if she happens to get their ghost crew on the phone is that her wig is in process. Definitely not a way to do business. I don't recommend this website.

Consumers out there who are looking for quality wigs STAY AWAY From Pink Lace wigs. I ordered a wig in May 2011 paid by debit card almost $400.00. I was told wig was in stock and would recieve unit in 1-2 days. Then in less than 2 minutes an e-mail stating wig was out of stock and would take up to 45 before I recieved wig. Well, it has been over 2 months and no wig and no refund. I was scammed. Informed my bank regarding scam and my account was reimbursed. Again, Ladies spend your money somewhere else and always check complaints about the company you are going to give your money to! Which I so foolishly did not do. Pink Lace wigs really have a lot of complaints on different sites. I'm sure they are all well founded. Phoenix, AZ

Horrible... Do not buy from Pinklacewigs.com I ordered a wig and paid almost $300.00 for it. I ordered a lace front human hair and paid an extra $45.00 for heavy density. When it arrived 6 weeks later and after calling them and emailing them at least a hundred times, it was awful. It was so thin, blond hair wefts sewn on a brown stretch girdle cap made the wefts stand out so bad. The hair was so thin, it covered nothing. The wefts were so apparent, they could not be covered. I called them and they said I could sent it back but I would have to pay extra. I am outraged by this horrible place. PEOPLE KEEP YOUR MONEY OR SPEND IT ANYWHERE ELSE. IT CAN'T GET ANY WORSE THAN THIS PLACE. They are always hateful, (Tiffany and others).

I tried to order a wig from them however msg popped saying my card was declined and my order never went through.so i decided to check my credit card only to find out that i was charged for the wig(remember the order never went through)then i emailed and explained the situation no one emailed. Then I called spoke so a girl named AMBER she was very rude ans even insulted me. She never even tried to look into the situation. Yes i believe they are scamming some of their costumers bu t not all. Please don't buy their products toy can google for reviews or even check their Facebook page.

I got my custom lace wig a month and 1 week after ordering. Mind you I spent $210 on my first lace wig. I put up a picture of Megan Good with a CHINESE bang and long hair for the style they were suppose to copy. They sent me some bullsh*t with a SIDE bang. The "Human Hair" that they supposedly use is crap. Its really trashy and it tangles and SHEDS. I refuse to wear this out. The cap fits weird. I have a normal sized head. I guess they thought my forehead was huge because the cap comes down all the way on my forehead. Its just a mess. I'm not the one to base whether or not I'm going to buy on someone else's review but damn I wish I would of listened. Horrible Customer Service. I still can't believe I spend $210 on this lace front. I don't know about you but I work hard for my money and expect quality things with quality customer service. I got neither, am I pissed? Yes! And I have every reason to be. I should of just got a sew-in and called it a day.

I ordered from this company back in August 2010... I ordered the "Bentley" which is a a straight, synthetic wig which is supposed to be a "yaki" texture. Customer service was pretty good, I got it in about 3 or 4 days, but I wasn't pleased with the product when I received it, per I thought it looked nice if you wanted "a silky look", but I didn't want that... it was too" shiny" for me, mainly at the top near the scalp section. It did have a generous amount of lace in the front (about 3 in) compared to other brands & that's a plus, but it also shed terribly, so I exchanged it(per no return policy)) for a curly synthetic called "Shelby" which was even worse! I wasted $85 on a shiny, phony costume looking wig! I was so upset! They asked me for my review, but after reading it, WOULDN'T POST IT ON THEIR SITE! So I'm telling it like it is on this site.
That "Shelby" synthetic was crap... I've never ordered the human hair, so I can't say anything about that, but they're definitely biased & only put what they WANT you to hear in their reviews, I can definitely confirm that. I even talked to customer service about it & they confirmed the manager only puts what "SHE" wants to post, which is very unwise because I could have saved $85 had I saw a TRUE review on the texture of these wigs!. I was trying to save money & ended up losing money!
I have since purchased another synthetic from a different company/site for way cheaper... more than half off this one & better looking!

If you like to get ripped off then give this company your money. I am very upset with them and tried everything. I would take legal action against them if i only had money to do so. 3 weeks ago they sent me a wig in the wrong color so i told them and sent the wig back. They told me there would be no problem and I agreed to pay all these stupid fees even though they sent me the wrong wig. Then I got an email from them saying they were going to send me my new wig and gave me my return number and said they would contact me within 48 hrs. That was three weeks ago. And let me tell you, I have called, emailed, and did the live chat every day since then and everytime i get the same cruddy info " Our manager will contact you within 24 hours and I can't do anything more for you!" Now I am like " what? You can't do anything more for me?" They can take your money real quick but do not expect to get anything from it. Look people, I spent the only extra money i had... I had been saving it for a while and worked my butt off to get it and they ripped me off. If you like people stealing from you and then lying to you, then give your money to these awful loser people. Good luck!