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Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
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It's a good platform to contact to your loved ones. It's very helpful based in my experienced because I can talk to him even though im in different country. And the letters that i sent to him iwas really dilevered. It is really a genuine site.
I like the way yall handle ya business thanks for allowing me to talk with my family you the best of all the other programs they have out here
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly
Easy to use and takes the hassle away and very affordable process something I couldn't find via other websites
Hi Bridgette,
Thank you for taking the time to leave us such a beautiful review. So glad that you made the decision to try our company out. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
My experience with pigeonly so far has been great. The only problems I have had is deciding what services I wanted and my login info.
Hello Stephanie,
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. We now have a bundle subscription that includes all the services so now you don't have to worry which services you want to chose from. If you have any further questions please do not hesitate to give us a call. So glad to have you as a customer with Pigeonly.
Great app for keeping in touch with loved ones. Cheap way to send letters and postcards without all the work.
Hi Jessica,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Pigeon gave me a good deal not only could I write letters I could send photos for the best price I'm so happy I'm using Pigeon.
Hello Michelle,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
Keeping in touch with family friends an loved one incarcerated without leaving home fabulous system set up thanks
Thank you so much Kattie for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
This has everything you need to stay in contact with your loved one all in one site it's simple an affordable...
Thank you so much Stephanie that is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I absolutely love this site. Makes it easier and way more convenient to send letters and pictures. Would recommend this site to anyone.
Hi Brandy,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Your service is okay I only joined for the postcards and when I didn't pay the $12.98 to continue because I didn't want to continue then you constantly call my house and continuously try to take it off in my credit card I do not like that if I want your service I will continue to pay for your service don't try to take it from somebody
Hi Jamie,
We apologize for any inconvenience you've experienced with Pigeonly. Customer satisfaction is a number one priority for all of us, and I am deeply sorry that you kept receiving calls continuously. I appreciate you letting us know about your negative experience and if you need any other assistance please do not hesitate to contact us.
Since May this company Pigeonly has gotten me for 79.99. Not counting the 1 dollar they got my card number for. Saying my Inmate could call for a monthly fee. I have never received any service from them. But the still continue to randomly charge me. 4x in one month. Will not give any refund when called?
Dear Crystal,
We want to sincerely apologize for your negative experience with Pigeonly. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at (800) 323-9895 Monday - Friday 6AM-6PM PST. We are very sorry and we look forward to hearing from you and earning you back your business.
Very simple to use. Just doesn't accept prepaid debit cards for putting money on people's books. Great plan choices for contacting an inmate.
Hello Sheralee,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
It helps alot for those who don't have the means of visiting and gives us a chance to help out our loved ones
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly
First time and it was easy and simple. Hopefully he gets the pictures very soon. Can't wait to send me
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Still waiting on inmate to receive pictures so until then is when I will really know how it works it's my first time I'm using it to.
Well, Angelica welcome to Pigeonly! We alert you once your mail has arrived, regardless we are glad you chose Pigeonly to contact your loved one, don't hesitate to call us if you ever need anything.
This is very useful. And convenient for me cause I'm always busy and never have patience to sit down and hand write a letter when I can just text a letter since I'm always on my phone
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
I just started my account today but the set up was great and easy. I'm still waiting for my number to be processed. I will update my review once I have had my first call.
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I had never heard of this app until tonight. I found it very simple to operate and an enormous help.
Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
I had a friend transferred to Fulton county Jail in Atlanta so I set up this account pigeonly.com. He said I got $10 off or a $10 credit and I could also email or submit that to a friend or loved one of the inmates in which I did try and none of that worked I never got any of the credit then I was promised I then had to set up an account for phone time with the inmate had to pay $12.99 for the phone privilege and that didn't even put minutes on the phone as I was instructed it would then end up paying another $25.99 for a month of service for a phone number that the inmate doesn't even have when I told the people about it they said he had to call a certain number and that's the number he didn't have he had my cell phone number I told the lady I want to set up an account with my cell phone number on it she instructed me that she was pretty much a middleman for another service and I would have to contact them so they pretty much ripped me off for all that money and yes still I couldn't even deposit commissary funds into his account because that's not working on their website so I'm paying all this money for nothing with no refund or reimbursement and dissatisfied with this company and would like to report them to the better business bureau
We are so sorry to hear about your negative experience. Please know that we strive for all of our customers to have a great time when visiting Pigeonly. I see that your main concerns are commissary funding and phone services. Here is how we are planning on correcting these issues: we will provide links and information needed for your facility's commissary and we tell all our customers what charges are for upfront. Again, my deepest apologies for your negative experience. We hope that you come back to see how we are improving. Thank you for your feedback! We will use it to grow our business and correct our mistakes. All the best.
Fast, easy, reliable way to send love to your loved ones. Your inmate deserves another chance. This to shall pass
Hello Shawna,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.