PickupFlowers
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PickupFlowers Reviews Summary
PickupFlowers has a rating of 1.6 stars from 347 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PickupFlowers most frequently mention customer service, live chat and credit card. PickupFlowers ranks 275th among Flower Delivery sites.
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I have been two time order but I have been cancelled, no reply, you will mad but no body reply after log time just you just have received reply with sorry, very very bad services they can't deliver on time they can't reply,
What i paid for and ordered was not at all what they delivered ( see pics) and when I complained this is how they answer:
(me) Hello
I have to complain. What I paid for and what was delivered are two different things. I have attached a picture of the disappointing effort made by your florist.
This is not what I paid for and expected for my wife.
Very disappointed, please advise
(Them)
Dear Customer,
We sincerely apologize for the inconvenience caused to you.
We have checked the pictures and the delivered product is fresh and fine in quality. Also the products are delivered as per the substitution policy stated on our website and as per which the pictures displayed on our website are upgraded versions and the products upon delivery might not be same but will be similar.
The order was delivered accordingly and there seemed no issue with it.
Regards,
(My answer)
To
*******@pickupflowers.com
What a rip off... I pay a decent price and you issue my wife something worth half the value... you can dress it up as you like with your "substitution policy" terminology but you have misrepresented your offer.
I will write up a review stating the same..
Dear Andrew,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Such poor service. Flowers were not delivered at all. Lost my money. Please do not use this site.
Stop cheating people punks
Dear kevin,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
I inquired about my order via chat since no one answers at the 415 number. The agent 'Sarah brown' first told me it was delivered when in fact it wasn't. She said 'it looks like it was delivered but I cant verify' wth?! So I called my credit card company and I am making a claim for my undelivered flowers. This is titalky a scam.
Dear Safari,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Never use this site to deliver things to your loved ones. Their service is very poor, never deliver on time and hidden charges. Recipient never get the same thing which you order. I ordered a flower bouquet to deliver in Sri Lanka, it was not delivered on time. After 3 days when I asked for refund they were able to deliver some cheap flowers, not only that they charged from the recipient shamelessly.
Dear Jana,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Let me preface this testimony by saying after all this grief, I filed a complaint with the BBB only to find Pickupflowers has many previous complaints and the lowest rating: F. As in Fail.
I ordered some roses and lilies to be delivered to my sister in law for her 30th birthday. The cost: 52 Euros. They never arrived. So I spent the next 4 days trying to get a refund. PUF apparently has a "24/6 customer service phone numbers" I tried both the numbers in the USA and in the UK. No one is ever available. Either you get an answering machine asking to leave your contact information, in which case they never call you back, or the line is picked up but no one speaks. The only communication available is their "live chat" or email. After speaking to 4 live chat people, (oh, and be prepared to wait and wait) and numerous emails, PUF finally promised a refund.
Then, a week and a half after this, I rec'd an email saying my flowers had been delivered. My sister-in-law sent me a picture of the flowers and they were a handful of daisies. Again, with much difficulty, I tried to contact PUF to discuss why my credit card had been charge without my authorization and after I was promised a refund. They refused to discuss this question. I also queried about sending daisies in place of lilies and roses. They told me that daisies are an acceptable replacement for lilies and roses in their "substitution policy". And, I was eventually charged 59 Euros.
So, to sum up, 5 days late, unauthorized charge, daisies, 59 Euros. I suppose I should be grateful their was not more hidden costs considering the business ethics of this company.
Don't use this terrible company to send flowers. Their advertising is false, their customer service is pitiful and they are completely without ethics.
Just a little update: PUF has to date (April 22/15)not responded to the complaint I submitted to the BBB. Also, I replied to "Betty' - you know, the 'bla bla we're sorry, call me, email me and we will straighten things out' response to this review. Betty doesn't return calls or emails so save yourself the trouble of contacting. Still the worst flower delivery company out there, and maybe even a little worse for more false portrayal of their customer service!
Dear Sonya,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
I was extremely worried after reading these reviews. I ordered flowers for my mom who was going to be overseas on her birthday.
I was pleasantly surprised when my mom informed me that she received them at the hotel where she was staying. The arrangement looked great. Very close to the picture on the site.
Absolutely disgusting that this website is allowed to still exist. Complete scam. They took my money and didn't deliver anything.
When i tried to contact them they blocked all forms of communication. I called both their offices in the UK and U. S and was just met with background noise and no one speaking. Their skype talk option connected then they just blocked me. Their online live chat option is clearly not a real person and just kept either ignoring my questions or cutting me off. The day after i started receiving ridiculous emails from them that made no sense and were contradicting in the same mail, also clearly generated and not from an actual person. The final one after asking for a refund actually read "Ok we will surely cancel that order for you. We will notify you once the order is delivered"! No doubt this complaint will have the same automated response underneath that all the others have from them. Get these crooks off the net. No stars.
Dear Darren,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
This is the worst online buying experience I ever had! Those people are awful! May be and because of them many relations got troubles! I ordered a flowers Bouquet to be delivered to Germany on 21 march as a birthday gift, but my girl received nothing! I was planning to surprise her but these idiots ruined my surprised and caused a problem between us! They never pick up the phone calls and I guess they have an automatic reply on live chat! I opened a dispute on paypal but they did not response yet, I am going to escalate to claim soon. IF YOU CARE ABOUT YOUR RELATIONSHIP NEVER USE THEIR WEBSITE. THEY ARE CROOKS.
Dear Al,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
I AM WARNING YOU... DO NOT BUY FROM THEM... i bought flower for my mothers on mothers day for 150 dollars... the flowers was delivered but GUESS WHAT the flowers don't look like the one I ordered online... so completely different with a broken vase... I paid 150 dollars... but the flowers they sent my mom will probably cost 10 dollars VERY POOR and it looks nothing like the one online even the vase is different... OMG... I WAS SHOCKED... I been calling them and emailing them for complain and refund... but no one picking my calls or replying to my email... TOTAL SCAM.
Dear Lama,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Dont trust them. They will screw you bad.
Stay away from this company or else you will be
Sorry you didnt listen...
Dear Joe,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Hello,
I'm a real customer who purchased $30.75 from their website to be delivered to Taiwan for my mom's birthday. Guess what, they eat up my money and never delivered the followers. I have to call my credit card company and cancel this bogus transaction. I have to mention that their customer services is HORRIBLE as well! I called them twice to check on status of my order and they answered, "We'll have to check with our international partner", and just left the conversation like that.
SCAM WEBSITE, do not THROW YOUR MONEY AWAY. Try something else. AVOID THEM AT ALL COST.
Blessings.
Dear John,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
After my initial post, they replied via this site that I should get in touch with 'Betty' and they'll resolve the issue to my satisfaction. What a load of b. S. I emailed this Betty and so far nothing. I guess they are at least trying to appear through this site and others as if they're actually doing something when in fact they're continuing to ignore their customers and complaints. What scammers.
Dear Justine,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
I Ordered a flower arrangement to be hand delivered to my Mum in Ireland for the day before mothers day 14th March 2015.
Nothing turned up...
I tried their live chat and got through to Jessica Watt after I explained my situation she ignored me. I have requested a full refund.
Terrible customer service all round. I will never use this company again and shall inform everyone else of the same.
Dear Philip,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
I ordered flowers to be sent to a friend in UK and they took my money and never delivered. I contacted them and they could not give me a delivery date. The flowers were for Valentines day and I was heartbroken that they did not deliver in time, so told them to just change gift message and send anyway. Well it is now 4 weeks later and they still cannot give me a delivery date. The Worst flower shop ever! I have sent flowers all over the world and never had a problem until this site.
Dear Cynthia,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
This just happened to me too. I order some flower to be send to australia from the U.S. they keep sending me email saying that there is a problem sending the flowers and that it will be send at the earliest convenience. After 2 days later i contacted them and they told me that it was sent to the wrong address. I reply back telling them that i know this is a scam. I didn't bother arguing. I filed a dispute w/my credit card company. DO NOT USE THIS WEBSITE TO ORDER YOUR FLOWERS. THIS IS A FAKE COMPANY. They will keep sending you email apologizing for the delay, etc... but it doesn't go anywhere because your relative will never receive the flower.
Dear Liyo,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Terrible! Place an order on the 9th of Feb. For flowers to be delivered in the Philippines for Feb. 13,2015. The Flowers were not delivered. Live chat hardly works. I tried several times but failed. No email for customer service, US phone only goes on a recording and no replies on my correspondence. I had to file a dispute with paypal. Live chat on Feb. 24 finally worked and said it was delivered Feb. 16 which was probably Feb. 17, Philippine time because I was informed by the recipients daughter that as of Feb. 16, they have not received any flower delivery yet. So disappointing!
Dear Clarita,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Me and my fiance had the worst Valentine experience with this company. It ruined our day and caused so much sadness. What was promised and advertised was not true. We received a very ugly floral arrangement fit for a funeral service. Satisfaction Guarantee does not work. We just received an explanation after 11 days. Poor customer service and what is worst, they made it look like it is our fault.
Dear Carmen,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
I have no idea why these people waste their time! No delivery, no customer service, they don't make a penny and they don't sell anything. The looks of the site seems soooooooooo legit! They use robot in their live chat and also they have absolutely no other types of customer support.
If you ordered flowers for Valentine's day without caring for reading any reviews about this, I strongly suggest you reconsider your relationship!
Dear Maziar,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
This lot are major scammers! Thought i was the only one! Ordered flowers for valentines day never arrived! Customer service my $#*!! Never again! There should be a 0 for overall rating
Dear Kurni,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
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Wide range of flower collections for Birthday, Anniversary or any Special moment, with Free Shipping. 31 Million Happy customers across 180 Countries.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Madiha,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com