PickupFlowersReviews 347

After reading the reviews i was a bit apprehensive about ordering on this website but i was in a bit of a tight situation so i just took a chance. Im from the US and i had my flowers delivered in China. Keep in mind that this is an international flower delivery organization so of course there will be a few hiccups in the process. My flowers were delivered a day late but it was fine, the customer service was hard to communicate with because of their accents but they were very polite and made sure all of my worries were tended to. The product also looked better than they looked online. Also i feel like only people who have had negative experiences are the first to write reviews so just try to consider that.

I called in if they deliver to this address and they said yes... so I ordered flowers worth $300 and after 2 days told me that their florist cannot deliver to that area. They offered me a gift card with the same values, saying there's a problem processing a refund and I said I want refund coz it's useless to have gift cards since you cannot deliver it. They msg me back that asking my bank account so they can send the refund... hmmn... it's sound suspicious why they need my bank account since they can get the money from my card so as well they should give it back to my card. Scam..

Hi Everyone, I'm Mallika Abeykoon from Sri Lanka
I used pickupflowers.com to send some flowers to Ontario Canada for the birth of our grate grand niece. Placed the order on 13th July for flowers and my credit card was debited for US$ 89.50 then and there. Up to now flowers were not delivered even though the delivery date given was 13.07.2015. I have exchanged more than 25 mails in this regard and still i have not got my refund. Do not get caught to this international thieves. They are robbing people without shame. Every time it is a new story. If I attached all the mails it is very interesting to see their ever changing excuses and how they try to send the customers around the mulberry bush! I'm going to report to to the relevant authorities. I had to block my credit card as I'm not trusting them with my card details. Please do not use them. The good people read this review kindly place on your face book about this scammers. So we can save others from getting caught to this scammer. I do not like to rate them as one star even. There should be negative marks to rate them. I have attached some of the mails sent up and down.

I wished I had read all the reviews prior to ordering an arrangement for my sister in Hong Kong from Canada. As with everyone here stated, no delivery with an excuse email. I emailed the company on LinkedIn hoping I can reach the senior people quicker. Interesting enough, when it sent, 3 individuals names came up (Sheikdawood Dawood, Subas Rath and Kasala Yashwanth - all India) No professional profiles. I think these guys are running a fronted company from India. I suggest that everyone send an email through LinkedIn to these people with a link to the website here and let them know that they will be reported to the authorities.

I used this service twice and it failed me TWICE!

I placed my order in advance for a week and the requested item keep changing, their reason its not available, they suggested alternative and i agreed after a day they said its not available again and replaced by cheap item. Delivery date come it didnt arrive, they said it will take two more $#*!ing days. Its useless to placed your order in advance, your item will not be delivered in exact days and not same item that you will expect

UNTIL NOW THE REQUESTED ITEM NOT YET DELIVERED.
DONT EVER DEAL WITH THIS PICKUP$#*!FLOWERS.

DISAPPOINTED CUSTOMER FROM UAE.

Fraud Alert - this website, www.pickupflowers.com, is a bona fide internet scam. They have a rating of "F" from the Better Business Bureau, with numerous unresolved customer complaints and claims. I ordered from this website and fell into the same trap as the 100+ other reviewers on this website. I did not see this reviews on this site before I placed my order. Unfortunately, they are true and all describe their standard business practice. I am in the process of filing a fraud report with the FBI, as one other poster suggested. Basically, once they have your money, your product will not get delivered; or, it will be delivered weeks late with a poor quality and poor value substitution, with claims by the company that it is acceptable by their policy. The company has numerous "customer call numbers" for different regions of the world, and all customers experience the same thing; a service representative never picks up, and you are sent to voice mail; they never return your message. In addition, I sent them numerous emails trying to resolve them not delivering the flowers I ordered; they responded the first time with a "we will look into this and respond via email within 24 hours." They never responded to that email, or the numerous subsequent emails I sent asking to resolve my issue. Finally, I attempted to use their on line "chat customer service." The chat room service agent assured me that the issue would be resolved immediately, which obviously never happened. The website, www.pickupflowers.com, has a "service agent" calling herself "Betty" who monitors these consumer complaint boards, posting fake company responses assuring sympathy and that the matter will be resolved with 100% customer satisfaction; again, it will never happen. Obviously, the people fronting this business are making a profit run until the FBI or other agencies can gather enough evidence to shut them down. Avoid and warn your friends and family; the 100+ customers on this site sharing the same consumer victim story may never be compensated for their loss; however, it may prevent others from their consumer fraud or eventually shut this site down.

I ordered get well flowers, a teddy bear and chocolate for my cousin who lives in the Netherlands. Paid lots of money for it BUT it was never delivered. I tried contacted them and only received several emails saying they will get back to me with an explanation but they never did. Later they partially refunded me only for the flowers. I did not get an email or a call with a reason or explanation. Horrible experience! I spent hours trying to reach them and get these resolve. Lost time and my cousin who is recovering from surgery never got her flowers which she was expecting. I am so upset! =/
Everyone please DO NOT... DO NOT order from pickupflowers.com.

I ordered a beautiful arrangement for my mom, based on the picture, on Mother's Day that was offered with a $10 coupon to get free delivery. They didn't have same day delivery available, so I chose next day. The flowers on the picture looked beautiful, but what my mom got didn't look nearly as pretty and on top of that, they didn't look fresh, neither the flowers were delivered on the day agreed. The only pretty thing on the arrangement was the pink bow they used, that's it. I had to contact PickupFlowers.com twice, they asked me to send pictures of the product delivered. So I did because I was confident about my claim; I had nothing to hide. Within three hours they replied to my email address that nothing was wrong with the arrangement, that they seemed to be quality flowers based on the image, that the ones I saw in the picture were an upgraded version, and that they were delivered accordingly. All a bunch of lies. They refused to stand behind their deceiving 'Satisfaction Guaranteed' advertisement.
1. That was the only option available to purchase. It didn't give any options of standard-better-deluxe. NO. They advertised the arrangement as if it was the one to be purchased for the price offered. Period.
2. They don't have a direct phone number. The only way to contact them is through 'Live Assistance'. No email, no mailing address, no phone number.
3. They don't honor what they promote on their website about their "excellent customer service." They do not refund OR replace if you aren't satisfied, the flowers they deliver are not premium quality flowers, and they seem to fail delivering on time, based on my experience and other customers' reviews. They might, however, offer you a 10% discount on your NEXT purchase... Awful!

Bottomline, avoid this company. There are many others that although they may charge a little more, they do stand behind the quality of their products and service. PickupFlowers.com is a scam.

I have ordered flowers on their website for Mother's day, nothing delivered. After I complained to them, they made an excuse that the address is incorrect. Funny! I have been using the same address with USPS, Fedex and UPS without any issue, now they told me this is wrong!? Okay, if their local florist cannot read English address, at least they should make a phone call to the recipient (two phone numbers provided on the order) to get the address, but NONE!
They are the worst company with worst customer service. I regret not checking the review first before placing my order. Please don't make yourself regret like me.

My mum ordered a cake for me. The cake she ordered was not available, so Pickupflowers offered a substitution. Mum agreed, but she thought that the substitution will be of the same value as the original cake, this also states the substitution policy on the pickupflowers website. However mum paid for a cake worth 80 Euros, and I have received a cake worth 22 Euros. I tried to contact the customer service, I provided screenshots, differences in prices, no results. Skype contact does not work. It is just horrible. I am trying to explain that 80 is not equal 22 and people at customer service just do not get it.

All the time I get the same answer: "We regret to inform you that we have checked with local agent and found that the order was delivered with the best availability and value paid with the best arrangement and round cake". No further explanation. I asked them to provide me the price of the cake I have received. Further I asked them to give me a contact of a manager, no answer. I am very dissapointed!