Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Reviews (148)
This company is a joke! For one, their website is slowest and most tedious of ALL photo sites. I had purchased an offer to make a photo book and actually just had to scrap the whole idea because it was going to take 4 hrs just to UPLOAD my pictures! I let it load for 2 hrs before I just said screw it. So i ended up just ordering some prints. They took 2 weeks to arrive and several were messed up. They had big pink blotches on my black and white pics! I wrote customer service and received a prompt reply that they would correct the issue. I informed them I needed the pictures sometime the following week. Well an entire week passed and I just now received a shipping confirmation (when I have been looking for them in the mail) and the tracking shows it will take an additional week to deliver! Are you kidding me! For 4 5x7 prints? They SUCK! And I will never use them again.
They have the worst customer service. If there is any issue with your product they are slow in responding. I am waiting 1.5 months to get my product which is horrible because it takes a lot of time and energy to make it. I would go with a better site that has a team that can address issues in a timely manner.
Had a horrific experience with this company. We ordered a bunch of books as surprise gifts for our wedding guests. They sent every. Single. Book to the wrong person! Each book was different size, number of photos, and each name of each book ( and the highly personal letter contained within) corresponded to the name on the address. Huge mistakes, and all they offered is to refund our shipping costs, so then we are supposed to wire that refund to each guest ( in multiple countries) so that in turn each guest mails the book to the proper person... competely ridiculous! And that is after you "prove it" by having each person email a photo in of the wrong book. We spent a small fortune on books, rush shipping- and took great care with each one. Hugely disappointed!
All they want is your money, they don't care about the customer or their product. Do yourself a favor and stay away from Picaboo!
Customer service is a nightmare. The photo quality I received was worse than Costco, and their Satisfaction Guarantee is garbage. Avoid this company! Try shutterfly instead.
I am not tech savvy, but I love creating calendars and books from my digital photographs. Picaboo, although expensive, allowed me SO MUCH flexibility in my calendar creation AND I could actually follow the prompts. When I received my calendar the spiral binding was damaged. I called and a very nice woman answered. I received another copy of the calendar within the week. I LOVE PICABOO! Also, this is the first time I have ever submitted a review anywhere.
In every step of creating a calendar, I had a horrendous experience with Picaboo.
The videos on the site are very misleading. The site appears to be easy to use. However, the site was despicable. Everything took a very long time to load or happen, despite trying several Internet connections. Clicking the backgrounds, inserting text, typing text, uploading photos, dragging photos onto the page, moving photos, resizing photos, etc took minutes each.
It is very tedious and difficult to resize and rearrange photos. Also, if you add or delete a photo to the layout, the site reorganizes and resizes all the photos to fit a premade template. This forces you to redo the layout, resizing, and editing of each photo on the page. The lack of flexibility and undoing of work is extremely frustrating. I could have handmade 20 calendars faster than one calendar online.
Also, the shipping costs are exorbitant. It was about $70 to order 20 calendars.
Customer service is severely inadequate. There is not a telephone number available. The customer service chat shut down due to volume (likely because of all the site inadequacies). Even when it is operational, it took 30-45 minutes to reach someone.
The fact that this site is still operational, let alone in multiple countries, severely baffles me. DO NOT USE THIS SITE! There are a lot of better and less expensive options.
I make calendars for my family every year. This site is not as easy to use as others and their ordering process is terrible. Look before you buy. The cost of shipping is outrageous. They make you pay full shipping costs for each calendar to the same address! The calendars I have purchased the last few years from another site were high quality and no hidden costs, so I will go back to them. Although their calendars may look good, I won't shop through Picaboo again.
I found this website from a freebie site. You can create photo books and calendars from your own photos. I was very impressed with the ease of navigation of the site. I made a calander and only had to pay shipping, but their normal everyday prices were reasonable, I thought. My calender came back within a week and it was beautiful. It was made out of heavy paper and the quality was just great. I will be doing business with this company again.
