Picaboo

I loved everything about the process. It was extemely user friendly and intuitive. Yes, it takes a while to upload the photos and there is a limit to the number you can upload for the entire book (200) but I just set it to upload and went and did something else for an hour and a half. Came back and the tools to customize the book was a dream. Every option I hunted for I found. And the books came in less than a week. I would DEFINITELY order from them again. Amazing.

Found a good "deal" and spent hours creating a book on Picaboo's difficult website. ( I have made many books on another website.) When I received it, it had a rear blank page, but not a front one. It was very UNPROFESSIONAL looking. I called to ask about it, and the guy told me that's how they make them. I asked him why, and he said because it would cost money to add it. I asked how much, and he answered that he wasn't sure because that was another department. I asked to talk to that department and he said they didn't receive calls. Save your time and money and create your books elsewhere.

This is the most USER-UNFRIENDLY website I have used in over a decade or more! I cannot believe I wasted hours and hours trying to create a photo book. After hours of laboring on the first book, I found out that the photos that I edited had not even loaded. I spend more hours reloading and editing everything, and just when I thought I had the perfect book, the page went blank. I am so frustrated with Picaboo. Please save yourself the trouble, and find another site!

I bought an $18 voucher from wagjag and ordered my photobook. First of all, the website is non-user friendly, it took me 2 hrs to finish uploading and editing photos. Then when I placed my order, I had to pay an additional $12+tax for shipping. I carefully reviewed all the photos and make sure they are not in the "crop zone" or to be cropped when it is printed. When I received my order, the photos were cropped unevenly leaving a white rim on the edge of each photo. I was completely dissatisfied but their response was "while content in this zone may be cropped, there is no guarantee that all of it will be." and they claim themselves to be 100% satisfaction guarantee, give me a break. Don't fall for this deal and I could just order a nicer one from superstore, walmart or elsewhere at a cheaper cost.

I bought a coupon from houstonlocal, and like many others their website doesn't work. It took me over 2 hours to make the book, as compared to Shutterfly, it usually only takes 30-45 minutes. I tried to upload my book to order it and after 2 days of trying and remaking my book twice I just gave up! So they scammed me out of $10 because you can't get "something for nearly nothing". Just use Shutterfly when they have a discount offer. Their books are excellent quality and their website is user friendly.

The offers are for products they don't even have to offer on their website, so you do their 10 page book, instead of the 20 page book, so as not to go over your voucher, the book offered was 8x8, NOT what the voucher stated! Then, website absolutely TERRIBLE, and I do this every day! So, in the end, ordered 1/2 of what the groupon offered from picaboo, took me 1/2 hr. To even get the book to the shopping cart! (kept taking me back to my projects when I selected "order"! Then, groupon said "+FREE SHIPPING"... but they charged me 7.99 shipping! Get this, they said I was being charged shipping because I ordered lay flat pages instead of original pages... LIKE THAT HAS ANYTHING TO DO WITH SHIPPING! Groupon or not, seriously, STAY AWAY FROM THIS COMPANY... WILL BE BACK WHEN I RECIEVE MY BOOKS... IM SURE THEY WILL BE AS GOOD AS THE WEBSITE AND THE CUSTOMER CARE PEOPLE! WHAT A JOKE AND SCAM!

Even with the Groupon, I wouldn't recommend this service to anyone. The website is terrible, it made good-quality pictures appear grainy, and the system wasn't user-friendly whatsoever. I make 3-4 photo books each year, and picaboo is definitely on my list of sites to never use again.
I also found it frustrating that I still ended up paying $10 in shipping at the end because the amount I paid for my groupon voucher didn't cover any shipping costs.

Photo panels arrived in terrible condition (pictures were being over cropped and only half of the caption can be seen). Called customer service and they admitted that this was due to a software error. However, they refused to correct their mistakes and asked me to adjust the picture online using the panels I received as a template to guesstimate how much to move the captions! Also, they said they will send me replacement panels only if I pay over $100 for a new order first! Another option is to send all the panels back to them and they will refund to the Groupon voucher I used which can only be redeemed at Picaboo (they even suggested that I could ask Groupon for a refund!) What a joke!

If you order any kind of print, be sure it's helping you to crop to the size you are ordering. I ordered a canvas print... it had me crop... and it had me crop to a different size. My print looked horrible, and I complained, and they told me I approved it (to a different size than what I ordered) and did not not qualify for their "satisfaction guarantee". They proceeded to offer a "deal" that would reprint my order for more than I originally paid. AVOID.

This site is RIDDLED WITH TECH ISSUES. Buyer beware.

I purchased a PICABOO coupon on Living Social and uploaded my book. Please know that I am a graphic designer/author/illustrator and not a self published one. I have been published by major publishers - so I know what I am doing.

I uploaded the book - reviewed it and submitted it.

When it arrived only the cover and ONE PAGE was printed and there were only 15 pages in the book.

I called them. On my 2nd call to follow up - the customer service representative admitted that there was a TECHNICAL ISSUE - that only one page was printing with many of their customers. Then, FIVE DAYS LATER - after the call - they write me an email to say it was my fault. That I did not "upload" the images from my tray into the book. This is simply not true. The book - when I flipped through the pages before I submitted it, had ALL THE IMAGES. Now all of them have been stripped out.

They clearly had a bug - revamped their system and destroyed people's work!

What is so awful is that tHEY RETROACTIVELY TOOK THE IMAGES OUT OF MY BOOK TO AVOID REFUNDING ME AND COUNTLESS OTHERS! The funniest thing though is the book they sent me had 15 pages. The book in my account has 22. So they forgot to remove my extra pages! Which although doesn't "prove" anything but shows something is clearly amiss.

DO NOT USE THEM!

So annoyed with this site! I paid $19.99 for a Groupon that included 20 pages on the particular book I was creating. It only gave me 10 pages and when it was all said and done I contacted user support and the lady told me that yes, 20 pages are included but they start with 10 and the option to add up to 20 for the same price. It was highly confusing and I thought I would be paying to add extra pages. They stated that nowhere. I also was not aware that I would be paying $10 for shipping when I saved enough of my Groupon credit for that. Not a nice surprise. The reason I bought this through Groupon was so my husband wouldnt see what I was getting him for our annoversary. Having to pay extra for the shipping obviously caused Picaboo to show up on our account so it spoiled the surprise for him. Not only that, but it's super slow and not easy to navigate. Shutterfly is the way to go from now on.

I got three products at the same time. A calendar, a photo "plaque" and a photo poster. It's been three weeks I recieved the calendar a few days ago. The quality wasn't bad, it just looks really glossy and like Walmart photo paper. I like on shutterfly how you can put a personalized message on the back, which picaboo doesn't offer. I just recieved the "plaque" today and extremely disapointed. It is a cheap light cardboard and it was $15.99 and my pictures are super blurry but have great resolution on my computer. Oh and did I mention the shipping was outrageous? So here I am, three weeks in (I live in Michigan, USA) with two out of three of my products and already disapointed. Won't be using this site again.

Horrible company. Multiple tech issues over the years including response time so slow it can drive you INSANE. And, I just tried to order a book I made with my children in 2011, which a customer svce. Rep had walked me through saving on my hard drive, and they tell me they no longer support conversion of the 2011 version of the program so there is no way to ever print my photo books again! My books are GONE FOREVER. You've GOT to be kidding me! I hate this company. Stay far, far away!

Absolutely awful. Loading photos took forever. Completely non-user friendly interface. Hit back button accidentally and lost two hours' work, even though the site CLAIMS that projects auto-save every 5 minutes.

I wanted to throw my laptop across the room. Awful. Awful, Awful, Awful. Am considering walking away from the two vouchers I bought on Living Social, simply because I think I'd rather lose the money than have to use this site again. THE WORST.