Picaboo

I ordered a photo book of pictures from my daughters wedding. The book was very time consuming and took several days to complete. The website was fairly easy to navigate. I ordered the book on Monday after Thanksgiving and used their promotional code to buy one get two free. The book arrived as scheduled. One book only. The book I did receive has the wedding date chopped off at the bottom. There is a photo page included by picaboo of the cover which shows the date placement correct. They sent another one but it's the same mistake. This company has terrible customer service and when I posted the book on their Facebook page it was promptly removed by picaboo. This is not a professional company. I would not use them again and would not recommend them.

I read a lot of reviews and worried a little when I decided to use them to build my photobook - but I wanted access to all the "shared" materials for my Disney book. The tool to build the books is online now and I found it easy to use. You could select to hide pictures you've already used or it automatically put a checkmark on pictures you'd used. It let me know when my pictures were too low resolution and it was easy to upload a large number of photos.
The book shipped within days of ordering - NYE was during the wait period. The book was delivered within 3 days and was well packaged.
I have no complaints about the quality of the product. I had some pictures that were grainy and fuzzy - which was my fault for using a phone instead of a camera. I would order from them again - and the buy one get one free was a good deal.

Spent days designing the perfect Christmas cards. Spent extra money for the 'Premium' cards and personalized envelopes. Ordered overnight shipping. DAYS later, received the cards - and blank envelopes. When I spoke to customer service, they claimed the error with the envelopes not being printed was due to 'an internal bug' and had now been fixed, but the soonest they could get the printed envelopes to me would be New Years. Some good that does for Christmas cards. They also claimed they could not issue a partial refund, as the printed envelopes (which I didn't receive!) were 'included' in the cost of the premium cards. SCAM ARTISTS! I'll never order from them again!

This was the single worst shopping experience (online or otherwise) this entire holiday season. We spend $1000's of dollars every holiday, and the $100 I spent at Picaboo will never be forgotten as the worst money spent. I have complained to the company and never heard back.
The online experience was difficult and frustrating. The quality of the items I purchased is literally childish and laughable. The look like something you might try doing on your own at home if you had never made photos ever in your whole life. And the customer support was ridiculous - I never ever heard back from them.

I'm so unhappy with them! I ordered Christmas cards from them because I got a deal from Amazon. Such a mistake! I had such trouble placing the order. Then realized I needed to upgrade the shipping so I live chated with customer service. After waiting for sooooo long, I upgraded to overnight shipping, but she never put it in so now I'm not going to get my cards by Christmas. Since it was never put in the system, there's "nothing they can do." How can I send out Christmas cards after Christmas? Thanks for nothing Picaboo!

I placed my order on December 1st. I ordered 5-7 days shipping. It is now December 16th and I still haven't received anything in the mail. To make matters worse I have sent 2 separate emails with my concerns to their customer service department and have never heard back. Also, when I received my shipping confirmation I was supposed to be able to "Track" my order under my order details for my account, I tried many times and have NEVER been able to view the tracking of my package! This site is completely unreliable! I thought since I was ordering so early I would have plenty of time to mail out my Christmas cards before Christmas but at this rate I might just have to call my bank and dispute the charges because it sure doesn't seem like I'll be receiving any order. STAY AWAY! I've had WAY better experiences with shutterfly, tiny prints, and cardstock. Try one of those instead!

I purchased a deal to receive $100 worth of product for $35 from a popular coupon site. When I received my product, it was cropped incorrectly. I contacted Picaboo, who said it was their fault, they had a programming error, and they were unable to fix it until further notice. I was told to re-order my project and basically "guess" where the crop lines were supposed to be. I was also told in order to receive my refund, I needed to Purchase the entire order, and then I would receive a refund in 3-7 days. So. What they want is for me to spend $100 to repurchase my products. Spending an additional $100 on something I only paid $35 for in the first place!
I do not have the funds in the bank for this (it is Christmas time, after all), but they said there was nothing else they could do. They couldn't just credit my account, or give me a one time use coupon code... nothing... just spend the additional $100 or get nothing.
I will never ever ever use this site again.

Had an AmazonLocal voucher and tried to create A VERY SIMPLE photobook on the night the voucher expired, with hours to spare. Ha. Redid the thing about 5 times, getting hung up each time and losing my photos. Plus, the layouts didn't accommodate the photos AT ALL; forget about leaving the layout to them unless you want sideway photos with heads cut off. HOURS wasted. Couldn't complete it in time so lost my money, which I'm guessing Picaboo counts on when it runs promotions. Site is UNBELIEVABLY user-UNfriendly. Don't waste your time or money like I did.

I ordered their photo cards and a portion of my name was cut off. I contacted customer support and asked if they could reprint because when I previewed the card online, it did not show my name was going to be cut off. They refused to reprint. They offered a 50% discount towards a new purchase instead. Needless to say, I declined their offer. This was my FIRST and LAST time using Picaboo.com. I will send out those cards to my friends and family with an advisory NEVER to use this company! Complete waste of my money!

Horrible experience ordering Holiday cards. When I placed the order, the only estimate I received was 2-7 days delivery. I finally got the confirmation email 3 hours after I placed the order with a delivery date of 14 days. The email said I had half an hour to cancel my order through a provided link. When I tried to cancel, it said it was in production and could not be cancelled. When I finally got through to someone in support, they said it could only be cancelled 30 minutes after the order was placed 3 earlier! I told him I wouldn't have known to cancel then since the 14th day estimate was only provided in the email and the email said I have 30 minutes to cancel, presumably from the time I received it. They didn't give an inch. Horrible, horrible, horrible. I should have stuck to tinyprints!

I was almost finished with a photobook project to give to my parents for their 40th anniversary. The book was made up mostly of photos of my 2 year-old twins' lives to date. Picoboo had a promotion, which is why I started the project. I had internet issues the last night of the project and couldn't complete the order. I contacted them the next day to ask if I could still complete my purchase with the promotion. I was told no, and the hours of work I spent on the photobook has now all gone to waste as I cannot afford their regular prices. They should honor their promotions based on when the project started and especially since I wanted to finish the project and pay them the very next day. Not good customer service.

I bought 80 cards from this site in early October. They shorted me 20 envelopes. I tried to contacted them via their live chat during regular business hours when this was discovered, and they didn't respond. When I emailed them (they claim you'll get a response within 24-48 hours), I didn't get a response for 5 days & the response said they'd print more cards and mail them within 7 days when I told them in my email I planned on having the cards mailed out before they even responded. I then tried live chatting them again. They said printing new cards was the best answer & I'd get them in 7 days. I again asked that they overnight the envelopes to me or reimburse me for the cost of buying the envelopes. They didn't even respond to this, just sent me a transcript of the conversation. Is that how you deal with your mistakes? Ignoring them? I will NEVER work with this company again! I don't know how they can stay in business treating their customers that way!

Ugh. Spent hours creating a photo book that was just 54 pages. When trying to add it to the cart to order it, it gets stuck on the 'Preparing for Upload' stage for hours and hours. Even left it on overnight and still hadn't uploaded. On top of that, the darn page doesn't sync so I can't even order it from my desktop. So I redid the whole photo book again, and same problem. Picaboo's Support team doesn't really know what they're talking about. They aren't knowledgeable and all they tell me to do is check my internet speed (which is fast enough) and doesn't provide any solutions. DO NOT ever order from here.