Picaboo

I really like your product. (once I actually receive my order) However, the rest of the service is making me question this decision. Production and Shipping are never what the website states. There is no communication beyond an email confirmation of the order. My order was placed Dec 10. The website stated it was still in production as of Dec 19 (even though when I ordered production was only to take 3 days) The order should have shipped out on the 14th as the website stated. I called customer service to learn the status of my order, Tuesday, Dec 19. I was told it would be sent overnight that day. I should receive it Wednesday, Dec 20. (Even though she initially told me she wasn't sure why it didn't ship on Dec 14 as it 'should have') The email I received stating my order finally shipped, says it won't arrive until end of day Thursday, by 8pm, Dec 21. Where's the customer service of simply doing what you say you will do?!?
PS. I know it is December; communication is key. Don't make promises you have no intention of keeping.
Side Note: This isn't the first time. My most recent two orders were not produced or shipped within the time frame promised.
I suggest if ordering from this company, make sure you have plenty of time, as the time frame stated, is not even an estimate.

I ordered photo books in Dec 4,2017 to be shipped a week before Christmas and paid $200 for rush shipping. On the date they should have been delivered, I had not received any tracking information. I called customer support, and they said that books were still in production and had no idea when they would be finished and shipped. I got refunded $200 in shipping costs, at the very least. These were Christmas gifts and now they wont be in on time! They said delivery dates were just an estimation - event though they charge you those hefty shipping costs.

I have spent so many hours trying to do a photobook on the Beta software. It is full of bugs and is constantly crashing (yes, I meet all the system requirements, I checked). It has been so frustrating and I am pulling out my hair. It took me so long to do anything (1 layout, hours), that I could not get it done in time before the voucher expired. They said they would extend it, but did not. Not happy with customer service at all. Never again.

I also must be part of the minority that actually likes Picaboo, but I have never had a problem with them and actually had a great customer service experience with them. I've ordered books from them in the past and two Christmases ago, I created a scrapbook for my mom/aunt who visited me in Italy. The one for my aunt was going to be a Christmas gift. The book ordered maybe a week or so before Christmas and had a printing error of some sort-there were white blotches printed on some of the pages. All Picaboo asked for me to do was send a picture of what it looked like so they could forward it to the right department and they overnight shipped two more books (what I originally purchased) and didn't require me to send back the misprinted ones. So not only did I have the new book in time for Christmas, it was also completely hassle-free to me. As far as their prices- I think the books are amazing quality so you get what you pay for. Their website/vouchers also CLEARLY STATE that you cannot combine coupons so the people who are very pissed off should've taken the time to educate themselves first. I also like the ease of using the website- a ton of different layouts to choose from, great background options, stickers, etc. I travel/scrapbook a lot and I will 110% always use Picaboo!

I had previously bought a coupon ($20 for $60 value) and I wanted a photo book but I could not do it with the software. I spent hours assembling photos for it. The software crashed and I irretrievably lost all my collected photos. After that I wanted to have my coupon money back and asked for its return, now seven times. They ignore my request.
My previous photo book was technically very nice, but the software is treacherous, and the customer relations are just unacceptable. Do I try to go to court?

Voucher for $60 to spend on all products VQW*******
Voucher Details
Redeem for $60 worth of products on Picaboo.com.
Valid for All Products, excluding Photographic Prints and Picaboo Yearbooks.
Pre-paid voucher allows you to Buy Now and Create Later.
Vouchers can be redeemed across multiple orders.
Vouchers cannot be combined with other discounts, vouchers or promotions.
Vouchers cannot be combined with each other (limit 1 voucher per order).
Promotional value ($40.00) expires on July 28,2017 at 11:59pm Eastern Time.
Paid value of the voucher ($20.00) does not expire.
Tax and shipping not included.

I've made photo books and calendars for my family for years and I've had the worst customer service experience with Picaboo I've ever had. I ordered calendars on December 12th and due to an addressing mistake, I still have not received those calendars on January 19th. I've contacted Picaboo four times, but is always like a brand new case. I've contacted the Post Office several times. There is no other company from whom I have received less concern about missing items. Buyer beware.

We have used Picaboo several times and are very pleased with the design tool and the quality of the printed books. Recently, Picaboo didn't ship out my order when they said they would and my books did not make it to my house before we left on vacation for Christmas -- even though I had paid for 2nd Day Shipping. I had to have a neighbor pick them up off my porch and overnight them to us before Christmas. The good news is that Picaboo refunded us both shipping charges. Because they made up for their mistake we will definitely use this company again.

This review is not based on the quality of books because I may never get them. I live in a city building with no doorman so I need to have all large packages delivered with FedEx or UPS because the drivers know to deliver in the evening. I emailed Picaboo and they said they ship FedEx. This is NOT true. They ship FedEx Smart Post which means they hand off your package to USPS. This adds 5-7 days to your delivery time and in my case does not work. Unless I take off of work I may never get my albums which were holiday gifts. I wish they were very clear that they do not really ship FedEx.

I received an order of 156 prints and 3 8x10s, yesterday. While I waited for my order, I was interested in tracking it. However, this is the second order that I was unable to track, even when I looked at my order history.

When I received my order, I was grateful that my husband stopped our mailcarrier from bending the Picaboo envelope and pushing it in our mailbox, especially when I found that the envelope holding my order was a thin white envelope (not cardboard like other companies) and that there was only a handcut piece of cardboard, which had gotten slightly bent, itself, inside this envelope, to protect, in a minimal way, the 3 8x10s from bending. These large photos were not covered in any way or even protected from the smaller white envelope, placed on top, (which was wrinkled) holding the smaller photos. The thing that most surprised me was that the smaller photos had been trimmed. Although trimmed to the proper size, the trimmings, which were uneven sizes and lenghts, were left with the order, and were even mingled between photos. This is very unprofessional. I would have done a better job, myself, with packaging and presentation, and I'm not the owner of a large photo processing company. I will not be using Picaboo again.

Ordered my Christmas cards on 12/6 with expediting shipping preference (which I paid for). They were scheduled to be delivered between 12/11 & 12/16. On the 16th I called because they never arrived and my shipping tracking information was never updated. They agreed to reprint, expedite the processing and send next day air. It is 12/21 and I still have not receive them. My Christmas cards will now officially not make it out in time for Christmas even though I originally placed my order on the 6th. No offer to refund or credit me anything and believe me, I asked. I am shouting it from the virtual rooftops! Do not use Picaboo for your printing needs. I get that mistakes happen, but companies need to provide a better customer experience when they do. Never again, Picaboo!