Picaboo

I get hooked on their promotions and end up buying these vouchers that deeply discount their photobooks. As a result, I have made and purchased three of them. Each one has had quality issue, that resulted in them being redone several times. This was due to printer error (missing pages and/or pictures) or the quality of the book, not by me.

The lay-flat book, which has cardboard-like pages, literally feels like it is falling apart in your hands, with pages skewed and out of alignment. The pictures rendered darkly and on a matte finish, they are hard to see. Picaboo tried to say this was due to brightness and color differences on my monitor, and that I should adjust my pictures with filters to compensate for it. This, however, is not true... I have not had an issue with other books or other sites. It is their software and printing process that is a fault. I noticed that when adding frames to the pictures, that the entire page darkens.

I will, say however, that their customer service has been prompt and good to resolve the issues. They have reprinted the books or refunded the money without issue. If you don't mind spending the extra time re-doing your books several times, and trust that their customer service remains good, then go for it. Their classic lay-flat book is pretty good once they get it done right.

This company are total scam artists. The costs of your albums are never given until the very end when you check out. I created 3 books with them and it ended up totally more than $350 USD (not including shipping! Which was an extra $30). When I contacted the company about why I couldn't use two separate vouchers, they were extremely unhelpful and said because they offer such "great discounts" with these vouchers they can't allow people to combine them. Great discounts when you are already paying out the $#*!? Not so great

Do NOT work with this company! This company scams you (especially if you are from out of the US). The deals sounds too good to be true, because they are. They don't tell you until AFTER you have redeemed your voucher at checkout that you have gone over the page limit. They totally overprice their shipping (up to $30 for a single book). Just a garbage company.

I've used Picaboo for seven years. Although in the past there have been annoying issues with various browsers not working at different times, I have stayed with them because i have liked their product. They are currently in their second revam of their software. The last time was a bad experience. Crashes, lost project updates and lockups. Now thay have another software to generate projects. Obviously no quality control whatsoever. Lockups, crashes, photos not being uploaded. Have had several sessions with their technical support. They all profess that they are not aware of any issues with their product. How can this be true, given the problems I have had for the last two weeks? I recommend going anywhere else, given the non-functioning new software and the total degregation of the older software. I have several vouchers that I will try to use with their old software, as I'm willing to struggle a bit, rather than give them my money for nothing. I'm willing to come back, but not until they fix their project software. I will create a project that I may or may not want to purchase as a "test" of whether they fix their current hot mess of a program. It's a pity, they were my go to for years.

This website is impossible to navigate to just order simple prints from your phone. It directs you to their app to upload pictures, and then you can't upload pictures without starting a project on the website. It's the most useless website and I'm annoyed for purchasing a voucher at a fundraiser and not being able to utilize it to order prints. You cannot upload pictures from your phone, you need a computer to do so (per the customer service rep), and all of my pictures, and probably everyone else on this planet, are on my phone not on my computer. This website is awful and I wasted money purchasing a voucher that I'll never use. I'll stick to snapfish and any other app that actually allows you to upload pics from your phone.

Easy to make and they look great! They have a real variety of stickers and color/texture of pages. So fun!

I am so fed up with this company. I placed an order on Nov. 26th for 5 mini books. These books hold my finance and my engagement photos that we wanted to give to our grandparents and god parents for Christmas. I got a notification that on Dec. 4th these items shipped. Since Dec. 4th... my order has been sitting as "pre-shipment." I tried calling 3 times (Spoke with a Sarah, Jesse and Andy). I also chatted online with a Harrison! No one can help me. They all keep telling me that they are waiting to hear back from the shipping team. Sarah allegedly emailed them yesterday. HOW IN OFFICIANT - YOU DON'T GIVE THESE PEOPLE THEIR DIRECT NUMBER?!?!?!?! They have to wait to hear back via email. Not to mention over 24 hours at least (Because I still haven't received a response) to get a response... This literally makes your customer support team useless...

Not to mention what pissed me off the most, talking to Andy this morning around 9AM central time, after he not being able to help me, I ask to speak to a manger. He argued on the phone with me for a good 5 minutes and wouldn't let me speak to his manager... After he placed me on hold, he came back and still wouldn't transfer me... What kind of company is this, is this some sort of SCAM you people are trying to run!

I have received terrible customer service and I'm beyond pissed that your 'Customer service reps' treat my order like it isn't worth their time...

We use Picaboo every year since they seem to be the only one that has something like Cards for Causes where they would donate 100% to charity (on giving Tuesday). Sadly every year the "estimated shipping" is off. You call customer support and they refund you the cost of shipping, but that doesn't make up for the late xmas card delivery. Mine is so far 4 days after the shipping date and it shows still "in production." This is ridiculous. I'm not sure why they can't fix the supply chain issue. This will be our last year doing this. I'll just donate to a cause separately.

I ordered my Christmas cards on 11/26/18 and paid for rush delivery. I used a Living Social deal. Was given an Estimated delivery date of 12/3/18, that way I have time to mail cards overseas. As of 12/06 the order is still "in production". I chatted online 12/03/ with customer service (as I couldn't find a #) who said there was a delay and they couldn't tell me when my order would be shipped. They refunded my rush delivery charge but the point is if you give someone an ESTIMATED delivery I would expect it within 2 days. Horrible
Customer service without any actual help or information.
This is my first and last time I will order from them.

I have produced with the help of APPLE many wonderful photo story books. I gave picaboo a try because someone gave me a free book card. (It wasn't free by the way it still cost money). I found the program they use to put a book together at home was complicated, slow and would allow me to upload all the pictures I wanted to put into the book. I was not allowed to add written commentary and the product was delayed because of a postal strike. The product is much less than I thought possible. The pictures appear grainy and dim, the backgrounds are cheesy. I am so disappoint. Won't EVER use Picaboo again for anything. ZERO! I will have to redo the vacation book with a company that knows what it's doing. STAY AWAY FROM PICABOO!

I have ordered over 50 photo books from Picaboo and each one is amazing! I started ordering from Picaboo over 8 years ago and found them to have the best quality of any other printing website on the internet. Picaboo's program is easy to use and allows you to use either pre-prepared templates or custom the books to meet your personal needs. This is a huge plus for me! For the price that you pay, it's the best deal in town, especially when you wait for their special offers. I usually have one or two books ready to go to send in as soon as they advertise "All extra pages free." Customer Service goes above and beyond in order to meet all of my concerns. I have only had one situation that needed to be solved and within 90 minutes of when I made my initial contact, a replacement book was being printed and on its way to my home. Shipping is fast and I have received each of my orders at least 3 days before the date that I was initially promised. Each printed page is clear and done extremely well. Working with Picaboo has been a very positive experience! Thank you, Picaboo, for giving me a means of "saving my memories"!