PetMountain
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PetMountain Reviews Summary
The company has garnered mixed feedback, with notable strengths in pricing and product quality, as many customers appreciate the competitive rates and timely delivery of items. However, significant concerns arise regarding customer service, particularly delays in shipping, unresponsive support, and issues with order accuracy and returns. Frequent complaints highlight a lack of effective communication and resolution, leading to frustration among customers. Overall, while there is a segment of satisfied customers, the negative experiences related to service reliability and support suggest a need for improvement in these areas to enhance overall customer satisfaction.
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I ordered a pond filter that was shipped. Exterior shipping box was not damaged, interior box was. Parts inside missing and broken. I call them, and I got the last one (Junk parts, in a damaged box, returned, used, whatever). No substitution for anything else. I spent 6 hours cleaning my pond and need filtration NOW! Stupid me to assume a box I received with a NEW product inside would actually be NEW, and ready to use.
Don't be a fool like me--- just buy somewhere else. These guys suck.
Worst customer service ever, phone is out of service, yet they act as if you can call them.
Wow. I'm totally appalled at the terrible customer service at petmountain! I'm sure you all noticed the price increase at petstore.com so I tried petmountain. I paid for faster shipping on two orders and both were delivered late. Not only did they not refund my shipping but I was flat out called a liar! Petstore.com would NEVER do this. Petstore.com has always bent over backwards to right even the smallest error!
Horrendous customer service experience! I purchased a Co2 system through petmountain.com and the unit I received was defective. I contacted them to inquire about how I can go about getting a replacement/refund and they essentially refused to hear/help me out. Instead they insisted on me contacting the manufacturer of the product to try and troubleshoot with them. I refused because I didn' t want to waste my time on the phone trying to trouble shoot on a product that I knew was defective... I figured they should be the ones to do that, not me. Especially since I had just purchased the product like 10 days ago and was well within their 60-day guarantee. They finally budged and sent me a prepaid return shipping label... ONLY AFTER I FILED A CLAIM/CHARGE BACK WITH MY CREDIT CARD COMPANY. What a hassle! I will never do business with this company again. Stick with no hassle companies such as Drsfostersmith.com and Petsolutions.com. Even my experiences with Petco.com and Petsmart.com were far superior to my experience (In all aspects. I. e. Costs, shipping time, customer service, etc) with Petmountain.com. Avoid at all costs!
I needed a locking door for the dog house I'm building, and decided to use a replacement crate door. They were one of the very few places to even sell them, and the price was great. I wasn't too thrilled with the shipping prices, but I went with the cheapest option, thinking it would take forever to get here. I was pleasantly surprised later that day to receive an email indicating they had already shipped it, and it came within a few days! Very happy with the speed of shipping.
I typed in cat scratchers made in usa and the Kong brand was among the choices listed. When I received them on the back it stated "Manufactured in China." Disappointing! Also, the only reason they were delivered was because I asked the Fedex delivery person if they had my package, which he did BUT he was about to return it because it has my name but no street address! Won't use them again.
I will NOT be using Pet Mountain again! Horrible shipping experience. They say "shipping on orders before noon" FALSE-waited over 24 hours before they even requested a tracking # from Fed Ex. Another package was sent to LA when both of us are in San Diego and should only take 1 day. It's going on 4 days! Oh yeah, don't even bother trying to get a hold of someone through customer service. Ha!
I have been shopping online over the weekend for a few different items and found PetMountain.com. I was able to find all the items I needed for my dog and reptiles at affordable prices. I added a few more dog treats to the order to get the Free Shipping at $75. I just received my order and the items are in perfect condition and I got my package before I expected it! 2 Thumbs WAY up!
I placed an order for aquarium supplies. I needed everything but the aquarium. I saved so much money here it is hard to believe! I also received free shipping since I spent a lot. I have received my order and am very happy with it. This was my first time using this site and I have had a great experience. I would recommend it!
From the business
Pet supplies at rock bottom prices up to 70% off + Free Shipping at $75.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members