PetMountainReviews 49

This has to be one of the worst companies I have ever had to deal with when it comes to customer service and products they send. Pay attention because they send expired items - I mean REALLY EXPIRED - like by A YEAR. They also don't reach out to you if there is a problem with your order. It just never arrives and you are left wondering what happened. If I could give them ZERO stars, I would. I just read a few reviews from other customers and I agree, they do steal from customers by not providing the proper amount in the refund process.

My wife found PetMountain several years ago when shopping for some dog treats. Over the years our children have had a lizard, hamster and I recently installed a waterfall & pond in our backyard. To my surprise, PetMountain always had the best prices for our pets and my new pond. They ship fast and free and never had an issue. If this is your first time shopping with PetMountain we highly recommend signing up for their coupon emails to save even more money.

I've seen so many bad reviews but my experience has been quite good, i ordered a T8 UVB light fixture from them and it came earlier than scheduled. I opened it up and it was working fine but when I went to turn it off the light started flickering and burst. I emailed them and they responded the next morning and are sending me a new one. On top of that their prices are almost half of Petco or pets-marts I highly recommend them to anybody

Ordered 1600 Four Paws WEE WEE pads and they were shipped in two orders. I place the order on 3/12/19. The first order came, 4 boxes of 200 each taped together with no protection and all came on 03/20 destroyed. Pet Mountain sent FedEx on 3/21 to pickup packages and returned them to Pet Mountain. Friday 3/22 FedEx came with the other 800 shipped the same crappy way destroyed again. I refused to take delivery and FedEx had me sign a refusal due to damage which Pet Mountain could see right away in their system because Nick the Rep told me so. They total bill was $370.16. I waited till 3/28/19 to receive a $185.08 credit back to my card. I still am missing $185.06 and again this is for merchandise they screwed up I have not had since the 3/21 and 2/22. Nothing ever of their merchandise was at my residence. They are terrible and just using my money. I am disputing the charge with my credit card company now! This is the third time their shipping was crap and I will never buy from them again!

I purchased $70 of parrot toys. I received them opened box the smell was horrible, I put whole thing outside knowing I was returning them. It cost me $53 to return in either 30 or 60 days depending on which page you read it's either 30 or 60? I sent in for a return they said I could use whatever delivery I wanted (I have that in writing). I had to replace flimsy box and packaging. After months of trying to get my shipping costs refunded because of defective products they say because I didn't call them first they will not refund. It has taken months because they don't return calls or texts! I even gave them the opportunity to give me credit for dog items, NO they don't do that! HORRIBLE customer service, never again!

This Co is the only one I Would do business with tried Pet Co online once WHAT A JOKE Orded a parrot stand that said it was in stock after a week when I tried to check in the status it was still processing but was all ready taken out of my checking account. It took me 4 days to get in touch with Pet Co.! When I did they told me it had to be manufactured REALLY! So I asked for a refund it took 2 weeks after 8 calls for them to refund my money. DO NOT ORDER FROM PET CO. PET MOUNTAIN IS MORE RELIABLE AND HONEST... KrisAnn

Ordered what I thought was a good deal on Tetra koi food from Pet Mountain. My koi will not touch the food. Every pellet was still floating on my pond the next morning. Thought my fish were sick so I took the food to my big pond - perch & catfish. The catfish will not eat the stuff. Tried to get Pet Mt to come pick up the food and refund. They want me to take the food to FedX. Since it is Pet Mts fault they should come get the food. They tried to tell me something was wrong with my fish they just dont like Tetra. My husband built our first pond in 1985 and for most of the years since we have used many Tetra products. Never had a problem. How can I make these crooks come out and replace the food? My fish need the food. Am feeding cheap catfish food to them now-dirties the water.

I cant believe all the bad reviews so I am leaving this here. I order reptile supplies from them in bulk and they are amazing. I only had one problem, a cracked kritter keeper. They sent me a new one and even upgraded me to two day shipping. I contacted customer service through email and got a kind, professional reply within two days. They offer great prices, and even greater discounts! I will keep on shopping with them. Some shipments do arrive late, but thats the carriers fault. Im not going to take that out on them.