PetMountainReviews 49

Pet Mountain sent me a defective light unit with a used bulb (dark bands on ends)- neither worked. I called Pet Mountain and learned of their irritatingly inconvenient return policy. I guess I eat $60, an expensive lesson learned: NEVER ORDER FROM PET MOUNTAIN AGAIN! Shipping took super long only to be totally dissatisfied.

A breeder suggested this website for supplies so I thought I give it a shot. You do need a min for the free shipping but that's alright. What bugs me is when the package came the the LID for the tortoise food BROKE and it's ALL OVER the box. I don't know who packed this but they did SUPER TIGHT, it's good and bad obviously. The other issue is there was just TOO MUCH food in that container so it was easy to just burst out.

Pet Mountain was a great company to buy my flea treatments for my 6 dogs and 14 cats back when I first started using them, but in the last year or so they've almost tripled their prices and most of the time I have to piece my orders together from what they have in stock, causing me to pay more than the bulk price for 18 doses. The last order I made on April 1st hasn't been shipped yet and it's already 5 days in.
Being on a fixed income, I can't afford to pay almost 3 times the normal price for my supplies.

The best price I can find anywhere for my cat's food. Shipped quickly and order was accurate. I I plan to order again.

I wanted to be sure to write a review for this company as I was a little leery ordering from them. I usually order from Petco or chewy and wanted to give these guys a try, but was a little bit worried based on a few reviews I read. I do want to recommend them. Their prices were better than anywhere else and the shipping was quick from West Coast to East Coast. Was very satisfied, and would order again.

I was hesitant to order from this site based on the reviews, but I've received three orders (and just made a fourth). Great prices, exactly what I expected, and fast (free) shipping. I really have no complaints with this company.

I have had issues with some aquarium lights i purchased. I emailed customer service and they promptly replied and replaced the items. I had another problem with the light and they refunded my my money quickly. They even offered advice and recommendations on a better lighting arrangement. I am surprised at the reviews stating service was deplorable. My service has been amazing. I did subtract a star because the lights blew after less than a week. Going to get a new light fixture as it is old and might be part of the problem.

Bought Some antibiotics for my koi. Their offices are only 120 miles from me. It took 5 days to get to me. If you have sick pets I would definitely go somewhere else. Your shipment will take too long to get to you. They only ship ground. Took six days

Pathetic!

Doesn't always get what you ordered, if damaged, claim there are sending you another only to find a credit instead... ok happy to have the money back but was waiting on the order...
Shipper leaves your order in the driveway... can't get it to the door less than 3 feet away... so it can be stolen. I Will never, ever order from this place again and I was ordering monthly. Chewy here I come.

I strongly discourage anyone from doing business with Pet Mountain. Recently, I purchased some pond filters that were advertised as "12 count (6 x 2 pk). What I received was 6 single packs. Pet Mountain tried to claim that I misunderstood the ad, yet within an hour after I contacted them about the problem, they changed the wording to "6 count (6 x 1 pk). They refused to provide me with the missing items and refused to refund 50% of the purchase price. And don't even try to call their customer service number... you will be on hold for 10 minutes and then sent to voicemail. And you will never get a return call. I filed a complaint with the BBB and was not surprised that many have done so before me.

I purchased a ZooMed Reptifresh screen cage through this company. When it arrived, one of the screens had a small hole. Received it on a Friday evening. So, I called them, first thing Monday morning. After reading so many negative reviews, I was a little worried. Well, not sure why so many bad reviews. I personally had a GREAT experience with them. They immediately sent me a return label and another cage. Im extremely happy with their customer service!
Great customer service & great prices!

Terrible customer service, shipped us a bulk bag of incorrect turtle food. Kept telling us it was the correct item even though the tag indicated it clearly wasn't. They finally processed a refund, but only after we had to open two complaints on the BBB to get them to reply to any calls or emails. Their customer service line never allows you to speak to a real person and either goes directly to voicemail or places you on hold for 5 minutes and then sends you to voicemail. We left several messages which were never returned. Additionally email messages were ignored. The only thing that actually got them to reply was opening a complaint on the BBB, after which they responded the same or next day. After shipping it back, we heard nothing for almost a week with no replies to any emails or calls until we opened another complaint after which they replied immediately. It's readily apparent this company is predatory and will take advantage of people by just ignoring customer service lines. Will never use again and highly advise against ordering from this company.

UPDATE TO RESPONSE:
Your company is a joke. Your customer service line is fake and the only way we could ever get you to reply was by opening a BBB complaint, after which you replied immediately. I hope you go out of business so you can't scam more people online with your garbage service and customer service line that goes to nowhere. Stop trying to save face online and actually pick up your phones when people call.

I am first time customer to this company and have been less than pleased so far. My order arrived damaged and I tried for days to reach the company after waiting on hold 20 -30 minutes and being told that I am next in line was then sent to leave a message? WHAT? I left 2 different messages with no response! I then sent an email about how disappointed I am with this company and that I wanted to send everything back. After 3 days I finally received and email from someone named * with no apology about the damaged products or apology at all. Only sent me a label to send it back. I sent the products back and it shows that they received them 3 days ago and yet I still have not received a refund? I have sent 2 additional emails asking where my refund is with no response! I have of course tried to call customer service again and it goes to a busy signal then disconnects... HORRIBLE COMPANY!

*Personal information redacted by admin

I ordered several items for my snake. When I got my order something was missing. I was charged but did not receive this one thing. Everyone makes mistakes, so I informed them of my missing item, expecting it to just be shipped out and taken care of or refunded. Nope. No call back, no email, no response at all, I'm just out of luck. Guess I should have read reviews before I ordered. Unless you have money to hand out, I recommend you find a different company to order from!

I chose to order from Pet Mountain because they had what I needed and at fairly good prices. I decided to checkout through PayPal because I am unfamiliar with Pet Mountain. I tried THREE times through PayPal but Pet Mountains website said "Order placement unsuccessful" all three times. I checked my card info on PayPal, and my shipping info and everything was correct. After that I thought, "screw it" and Just used the checkout system on their website. All went well until I checked my bank account. I saw that I was charged for those 3 attempted "unsuccessful" orders. Sure enough I checked my email and I also have order confirmation emails for all 3 orders. I have tried emailing Pet Mountain 3 separate times, calling 4 times, and tried to do their "live chat" on their website to no avail. It had been 3 days and I have not had a response from any of those forms of contact. I am extremely disappointed with the lack of customer service. When you call their number, it just has you leave a voicemail then hang up. I have NEVER called a company and had that awful method of service. I suspect that I will have to wait for the products arrive, then ship them back which is a huge pain, when this all could have been solved with a simple reply.

Last year I wrote a review that was very critical of Petmountain. I was very upset because I had not received my complete order. Petmountain did send me the rest of my order. Since then, I have had no problems with any of my orders. I buy for my dogs and tortoises. I usually try to buy bulk when it is in stock. Petmountain has the best prices. They beat all the competition. Oh, btw, I just received an order. Thanks, folks. I know in my heart that one order was an aberration from the great customer experience I usually receive from Petmountain. Thanks, again and have a good day.

I recently stumbled upon petmountain.com while looking to buy more pork chomps for my dog (she loves them but we are trying to stay away from stores right now due to the corona virus). Her chomps were only $16 on this site, instead of the usual $25-$30 I usually pay at the pet store... which was awesome! After reading the reviews on this site, I was a bit worried about what the heck I was going to receive but everything arrived in perfect condition about a week later. I inspected everything and checked all the dates on the packages. Everything was great. I'm so happy I found pet mountain. I will be ordering from them again once my Trixie Mattel runs out of her treats!