PetAmberAlertReviews 465

I am not going to go into detail about the package I paid for because it's similar to the reviews from the other unhappy customers. Here's what I will say... They have NO customer support via email, phone, or chat. They hide behind a answering service. The operators no nothing about the company just take messages. I am pretty sure that their testimonials on the website are fake. I called many of the phone numbers listed and was unable to reach anyone. Very convenient for them. I am pretty sure they don't have pet detectives working on anybody's order. That's just marketing fluff on their website. In fact, their site is out of date. They haven't posted anything to their blog in a long time. Not a good sign.

When my cat first went missing I tried Pawboost which is a fairly good service. However, I decided that I needed to send out another alert since it's been several months that my cat has been missing. Out of curiosity, I decided to try this service to see what the difference was between the two services, PetAmberAlerts and Pawboost.

I've had it with companies taking advantage of people. This company either better straighten up or they are going to have a reputation management nightmare on their hands.

Erika

Facts:

1. On Sunday June 24,2018 (just after midnight) I submitted a request to PetAmberAlert for $79.99 to initiate an alert for my missing dog.

2. My bank account was debited the $79.99 an hour after I my request was made.

3. I immediately received an email which contains this text "The alert has started processing and the whole process will complete in under 12-24 hours. You will receive another confirmation email with login instructions once the alert is succesfully [sic] completed. Even though there are no refunds once an alert is submitted it is still very important to inform us when your pet is found". No such email has been received, 4 days after they took my money.

3. Their FAQ states "We provide extensive documentation with every alert. You will receive an alert coverage map and a full detailed report (including name, address, phone, time of contact, etc) of every neighbor/business contacted by us for your verification." No alert coverage map or anything of the sort was received.

4. On June 26,60 hours after I submitted my request I phoned the "company" only to discover I was talking to a call center, not PetAmberAlert. They said they would forward my message for "Mark" to handle and call me back right away. They added that "Mark" is to only contact person for the company and there are no other employees to tal with. Mark never called me back.

5. On June 27 I phoned again with the same results as above, no one exist at PetAmberAlert to speak to, only call center employees that have no affiliation with PetAmberAlert.

6. I submitted a claim to my bank to reverse the transaction.

Conclusion: Based on the above fact, PetAmberAlert is a scam. Do your research, don't get caught as I did by their fancy website and bogus claims. You will notice the positive reviews about them here on sitejabber have no actual facts and appear to have been created by people other than actual customers.

Spend your hard earned money elsewhere and run away from this fraudulent "business".